Question about Sharp AQUOS Blu-ray Disc Player

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Our Sharp Blue-ray Disc player model bdhp21 will not play the blue-ray movie 'TAKEN'. This was purchased about 2 months ago. It seems to play all the other blue-ray dvd's we purchased. We have exhanged the movie 3 times thinking it has a problem. What's the fix for this? It's obvious it's the problem of our unit. It loads it up then the screen is black and won't budge to begin.... We are obviously bugged. Rachel Rivera

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  • Sharp Master
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Test using more BR movies. If the problem is only on Taken, then the BR movie is using a compression format not supported by your BR. In that case try updating the BR player.
If problem is on more than one BRD , then the Sharp has a defective lens.
In either case , the first thing to do is calling Sharp at the number listed on the user manual.

Posted on Sep 29, 2009

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The blue-ray movies will not play,,, dvds play fine i have sharp BD-HP21OU,,, I went to your sight and down loaded the firm ware it play the disc onetime and after that no more my player is only 2 months...


This can happen that the movie will play once just fine and then have problems the next time. You have to go to the blu ray player's menu and down to system reset and complete the system reset before attempting to play the movie again. You can also hold down the power button on the front of the unit until it says reset. You will need to complete the one from the unit though to get the movie to play again. If that doesn't work you may need to send it in for repairs or return the unit.

Nov 02, 2010 | Sharp AQUOS Blu-ray Disc Player

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goto sharpusa.com and put in your model number. download the update to flashdrive and the update your blu ray..and it will then play

Apr 24, 2010 | Sharp AQUOS Blu-ray Disc Player

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Mar 01, 2010 | Sharp BD-HP21U Blu-Ray Player

1 Answer

Put blue ray disk in my sharp bdhp21 blue ray


Could be one of three problems.

1 - The disk is in upside down. Try turning it over.

2 - The disk is bad. Take it back to where you purchased it and get a refund / exchange.

3 - The BR player is faulty. If you have played disks in this unit before, try another disk and see if it will play. If THAT disk plays, see #2 above. If it doesn't, and you get the same error, then the unit needs technical servicing.

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2 Answers

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Yes you need to go to your blueray's website and download a update in order for the disk to work.

As it has new stuff that does not support you current plyers version.

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1 Answer

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I had the same problem. Try this. Contact Sharp and have them email you the firmware update. You will need to download it from the email and transfer it to the player via a flash drive. See if that works. I am about to return my Sharp Blu Ray player to Costco and go back to DVD. There seem to be a lot of problems with the technology. Even when movies start to play, they have freezes and it is sometimes hard to get the menu to show up

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1 Answer

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hi..ya you can play jpeg through the blue-ray
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check it out..
thank u..
rate me..

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1 Answer

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No memory issue check on Sony's Website for Firmware update for your specific model and doenload and update your player

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