- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
If your screen freezes after a normal startup, it sounds like a memory problem.
If you have a virus problem or currpt or missing files, you will experence the same problems.
Depending upon how much memory you have and what programs are loading when computer starts, is important.
Reloading you software will only prolong the problems and they will return.
At the run window on xp, Type msconfig enter, tag mormal startup on the fisrt line. and in the upper right hit startup next to tools.
Next you will see a list of programs that startup will unit boots.
Remove anything that says, adware or any known programs that you know should not be running.
You can go to microsoft for much more infomation on this.
contact Customer support first and have them help you diagnose it. If you just bought it, you shouldn't try to do anything too drastic. You might want to back up your files right now though because it might get worse or you might have to send it to Dell and they may send you a completely different laptop. Back up, call Dell.
Im not positive but it may work. Go to "Start", "Control Panel", "Hardware and Sound", then "Power Options". Once you have found "Power Options" your going to want to set your computer to "High Perfomance" mode. You computer will now run your hardware at level its supposed to be ran at. But, power usage will go up though. So as long as your not leaving your computer on for long extended periods of time, its ok. But if you are, I recommend turning it back to "Balanced" mode. Hope this helps. Get back to me if you need anything else.
check for vent blockages, hoover around area.
try starting up in safe mode (F8 on start up) and see if it crashes, incase this is a driver issue and a process of elimination is required.
If it does not crash then a driver issue is a definate.
If it still crashes then a processor overheating is the problem