Question about Xerox Phaser 8560DN Laser Printer

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Xerox Phaser 8550 having color quality issue

I have Xerox Phaser 8550 and it starts having print quality issue. i ran the Light Stripes Test and get the color quality close to the original, but the color is off again when i print the next day. Any tips on how to fix this problem. thx.

Sean

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  • John Twist May 11, 2010

    Are you leaving the printer on? They suggest leaving the printer on and covers closed to conserve ink, but if you're using alternate source inks this could have an effect.

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If you are using third party ink sticks contact the manufacture and they will, if you use enough of thier product, send you a new print head and send out a tech to change it. Media Science is the most likely source of third party ink.
You can also switch to Xerox ink sticks and the colors will be correct after several purges to get rid of the old ink.

Harry

Posted on Aug 25, 2010

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Xerox Phaser 8550 is printing green and yellow with some gray color on all the print job, even after I replaced the ink loader, the black color came back but still getting only green and yellow. The ink...


Try printing a light stripes test page (Troubleshooting, print quality problems, troubleshooting print quality page).
If you have loads of missing jets, run a couple of head cleans, if you see improvement, it is worth running some more, if not, try switching off overnight and rebooting next day. If it still won't clear, you may have a faulty printhead.
If you do not appear to have many missing jets but the colours are all just wrong it may be that the ink has gone stale. Run a couple of head cleans and you should see the colours start to improve. If it is getting better, all you can do is keep running head cleans until you have replenished all the ink in the printhead well.
Hope this helps.

Dec 25, 2010 | Xerox Phaser 8500/DN Printer

1 Answer

Lines on print. There's are three lines on picture print only. Can't see the line on document. It's about 1/4 inch wide and going throught top to bottom.


Have ou gone into your menus. Into troubleshooting, then image quality.
You will want to run both the eliminate light stripes and eliminate smears procedures. that will purge the print head, blow air through the jets and hopefully resolve the problem. I do believe the 8550 has a Jet Substitutin procedure where you can do a workaround and make other jets make up for the light areas.
here are some directions, Will forward more

  1. Press the [Up] or [Down] arrow button on the Control Panel to select [Troubleshooting] on the Display Screen, and then press the [OK] button.
  2. Press the [Up] or [Down] arrow button to select [Print Quality Problems], and then press the [OK] button.
  3. Press the [Up] or [Down] arrow button to select [Troubleshooting Print Quality Page], and then press the [OK] button.
  4. Evaluate the 'Light Stripes Test' page for missing printhead jets, such as missing Cyan, Magenta, Yellow or Black color bars. The 'Light Stripes Test' page is the last page of the Troubleshooting Print Quality Page that printed.

    WARNING: To avoid injury, do not touch the sharp metal strip attached to the clear rubber wiper blade in the Maintenance Kit.

  5. Use a clean lint-free cloth or a new paper coffee filter to gently clean the maintenance unit's clear rubber wiper blade, use only a wiping motion across the entire length of the wiper blade, and then empty the waste tray. A dirty maintenance kit wiper blade can cause white lines and weak or missing printhead jets.


  6. 8500-wiper-blade-clean.jpg

  7. Repeat step 3 to reprint the Troubleshooting Print Quality Pages. If there are no missing or partially missing color bars then the print quality problem has been resolved. If there are missing or partially missing color bars then the printhead cleaning procedure will need to be performed. Continue with the next section.
To clean the printhead using the basic eliminate light stripes procedure:
  1. Press the [Up] or [Down] arrow button on the Control Panel to select [Troubleshooting] on the Display Screen, and then press the [OK] button.
  2. Press the [Up] or [Down] arrow button to select [Print Quality Problems], and then press the [OK] button.
  3. Press the [Up] or [Down] arrow button to select [Eliminate Light Stripes], and then press the [OK] button.
  4. Press the [Up] or [Down] arrow button to select [Basic], and then press the [OK] button. The printer will perform a head cleaning, which will take about five minutes. The printer will then print a cleaning page and a light stripes test page.
  5. Repeat steps 1 - 4 one more time. If there are no weak or missing jets then the print quality problem has been resolved. If there are still weak or missing jets after two basic light stripe cleanings, continue with step 6.

    NOTE: Do not try the Advanced Eliminate Light Stripes Cleaning mode without performing two basic cleanings first.

    To clean the printhead using the advanced eliminate light stripes procedure:

  6. Press the [Up] or [Down] arrow button to select [Advanced], and then press the [OK] button.
  7. Select the missing jet color and number. If necessary, check the light stripes test page to determine the color and jet number of the missing jet.

    NOTE: Only perform the advanced light stripe cleaning once. If weak or missing jets still persist, continue with step 8.


  8. Print the Troubleshooting Print Quality Page. Evaluate the Light Stripes Test page for missing printhead jets, such as missing Cyan, Magenta, Yellow or Black color bars. If necessary, perform the basic eliminate light stripes procedure one more time. If the Advanced Eliminate Light Stripes procedure does not resolve the weak or missing jets, perform the Enable Jet Substitution Mode. See the Related Items below.

Feb 05, 2010 | Xerox Phaser 8550DP Printer

5 Answers

Bad streaking on print xerox 8550 phaser tried the troubleshooting feature/eliminate light stripes with no luck


The best way to tell if your problem is clogged jets, or bad maintenance kit, or something blocking jets. Is to look at light stripes test, and see if missing jets are all in a straight row or all over the place. If the missing jets number less that 10 you can use jet substitution to avoid the streaks. If you are using Media Sciences or some other after market ink, check that most of your problems are not in the cyan area. Media Sciences produced a bad batch of cyan which clogged the jets pretty bad. The good news is that if their ink caused the problem they will pay for some one to come out and replace your printhead. If you LST (Light stripes test) has a smear the entire vertical lenght of the page. You have either a bad maintenance kit, or a piece of paper, lable etc..rubbing against the drum while printing

Jun 04, 2009 | Xerox PHASER 8550 COLOR Printer

1 Answer

Xerox 8550 Printer Magenta ink not working.


You need to run the eliminate light stripes. it should be in the menu, under troubleshooting, print quality issues. you can run this up to 3 times. you want the run the basic light stripes, not the advanced. If after 3 times running this, you are still missing jets, your printhead is bad. If you are using aftermarket ink, media sciences might cover the repair, if not, the printhead costs as much as a new machine. about $650+labor.

Mar 16, 2009 | Xerox Phaser 8500/DN Printer

1 Answer

Pages printing blank


Resolving white, light lines or streaks (eliminate light stripes)

From the printer, print the Troubleshooting Print Quality Pages.
With Troubleshooting highlighted, press the OK button.
Scroll to Print Quality Problems by pressing the Up or Down Arrow button. Press OK.

Scroll to Troubleshooting Print Quality Page. Press OK.
Evaluate the Light Stripes Test page for missing printhead jets (missing cyan, magenta, yellow or black color bars).

Clean the maintenance unit's wiper blade and empty the waste tray. A dirty maintenance drawer wiper blade can cause white lines and weak or missing printhead jets. Using a clean lint-free cloth or a paper coffee filter, gently clean the blade with a wiping motion across the entire length of the wiper blade.

Dec 20, 2008 | Xerox Phaser 8400 Laser Printer

1 Answer

Phaser 8560 magenta ink not transfering to paper


Hi jbasset285: Your printhead may be bad do to third party ink.
Try these steps first.
Diagnosing Print-Quality Problems
The Troubleshooting Print-Quality Page provides a good overview of the most
common print quality problems. To print the Troubleshooting Print-Quality Page,
follow these steps:
1. From the Control Panel, scroll to Troubleshooting, then press OK.
2. Scroll to Print Quality Problems, then press OK.
3. Scroll to Troubleshooting Print Quality Page, then press OK.
The Troubleshooting Print Quality Page includes instructions for printing the
Eliminate Light Stripes test print. These instructions are also provided on the next
page of this manual. The Eliminate Light Stripes test print indicates individual weak
or missing jets or an obstruction in the imaging path that affects a vertical band down
the entire page. Also, you may see color variation from jet to jet on the Eliminate
Light Stripes test print. Some variation is normal, occasionally occurs, and usually
self-corrects within a few printed pages. If a print-quality problem is not resolved
with the information provided in the Diagnosing Print-Quality

Nov 26, 2008 | Xerox Phaser 8560DN Laser Printer

1 Answer

Pinstripes in image after print (phaser 8560)


Appropriate cleaning procedures, as listed in the following tables, should be
performed when specific print-quality or paper transport problems occur.
All cleaning procedures are detailed in the printer’s Phaser 8400 Reference Guide or
the Phaser 8500/8550 User’s Guide.
Light Stripes or Missing Colors
Problem type Solution
Missing or light-colored
stripes on prints.
Select the automated procedure Eliminate Light Stripes from
the Control Panel.
Ink Smears, Oil Spots, or Random Ink Streaks
Problem type Solution
Ink smears on the front,
back, or edges of a page.
Select the automated procedure Remove Print Smears from
the Control Panel.
Check the maintenance kit for ink and paper-dust build-up on
the wiper blade.
Oil (drum fluid) on top edge
of print.
Select the automated procedure Remove Print Smears from
the Control Panel.

Hope this helps
pdouglasss

Nov 24, 2008 | Xerox Phaser 8560DN Laser Printer

1 Answer

Dark streaks


Hi,


You need to remove the maintanence kit and clean the wiper blades there and where the paper comes out of the machine at the top. See below and check when your maintenance kit runs out and how to replace it!



http://www.support.xerox.com/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=389,E=0000000001343282793,K=7185,Sxi=9,Case=obj(947)

http://www.support.xerox.com/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=389,E=0000000001343282793,K=7185,Sxi=9,Case=obj(1031)

Nov 03, 2008 | Xerox Phaser 8500/DN Printer

3 Answers

Xerox Phaser 8500 color issue


In all honesty, I suspect the print head has some bad jets on it.
Xerox will not warrany it since there is the presence of non xerox ink in the print head.
When you have tried as much as you have with the maintenance cycles. I would suspect a bad printhead.
When the jets become blocked to the point where you cant get all the colors sprayed onto the drum, you get mismatched colors.

Apr 07, 2008 | Xerox Phaser 8500/DN Printer

1 Answer

Possible Print Head Issue


Select the Jet Substitution Mode.
  1. On the Control Panel, select Troubleshooting, and then press the OK button.
  2. Select Print Quality Problems, and then press the OK button.
  3. Select Eliminate Light Stripes, and then press the OK button.
  4. Select Jet Substitution Mode, and then press the OK button.
  5. Follow the Control Panel prompts to select the color and malfunctioning jet number indicated on the Light Stripes Test page.

Mar 25, 2008 | Xerox Phaser 8550DX Laser Printer

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