Question about Xerox WorkCentre M15i Laser Printer

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Xerox M15i paper gets jammed above the fuser "paper jam 2" fuser is hot but i think its supposed to be. Almost every sheet gets jammed.

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Yes it is supposed to be hot. Let is sit off for an hour.
Open the right side as if you were removing a jam. You will see 4 silver phillips screws. Remove them, unplug the fuser and slide it out. I think you will find either a paper folded up in the fuser or in the paper path just past the fuser.
The fuser itself probably needs rebuilt or replaced.

Posted on Oct 06, 2009

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This machine might have the vertical transport guides broken. The tips break when the white plastic guides are stained yellow.
You may need to have Xerox come out to do the repair, there is extensive work involved in replacing the part and other parts as well. You would need to make sure you have ordered the correct parts for this specific model.

Posted on Oct 17, 2009

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2 Answers

My oki c3400n continual paper jam's at the fuser. Paper comes out of the printer about 2 inches then jam's. I clear it and it happens again. Don't see any contamination on the fuser roller.


There are paper path cleaner sheets that you can get at supply stores or on line. They are sticky on both sides. They pick up paper dust from the rollers as it passes through the printer.

Feb 17, 2016 | OKI Office Equipment & Supplies

1 Answer

I have a Canon imageclass D880 multifunction, error"Paper Jam, slide platen..." I can see the paper deep within the machine ( fuser?) but cannot get to it to get it out.


Hi marcbachm177,

Please follow the steps below on how to remove paper jams inside printers in hard-to-reach places, a pair of medical forceps is often useful.

1. Take off 3 plastic covers one above exit area-slide top to left to access screw. Remove lower exit cover and side cover -unsnaps with 2 pins and there is one more cover I think over the fan that needs to come off.

2.Locate black plastic sheet covering a circuit board carefully pull this back-disconnect 3 plastic connectors that lead from the heater to the circuit board.

3. Using a offset phillips #2 screwdriver remove 3 screws that hold the fuser to the frame.

4. Carefully lift fuser up and out toward the exit area.

5. Pop off black cover remove 2 screws from top of fuser, disengage cover lid locks with a small screwdriver, lift upper fuser heater - be careful NOT to damage plastic heater membrane. remove paper jam and reassemble.

Hope it helps.

Thank you for using FixYa.

Aug 17, 2011 | Office Equipment & Supplies

1 Answer

I have paper jammed in Xerox 7700 rollers and cannot remove even though I release the green lever on right side. Do I need to release something else?


The green lever you are referring to are I'm assuming is on the fuser. If the paper is jammed in the fuser and you are unable to remove it try removing the fuser and trying to remove the paper again, there are two thumb screws that hold it in. Make sure the printer has been off for awhile because the fuser gets VERY hot. If paper is constantly jamming in the fuser or you are unable to remove the paper you should replace the fuser, part number 016-1887-00 iteminc.com offers them for $$235 new and $139 for a refurb. Hope this helps, good luck

May 16, 2011 | Xerox Phaser 7700DN Laser Printer

1 Answer

FUSER GETTING OVER HEATED IN XEROX PHASER 7400.SOMETIMES A4 PAPER GETTING JAMMED IN FUSER ,WITH A3 PAPER THERE IS NO PAPER JAMMING PROBLEM.


Hello,
try to clean paper feeding rollers and chek fuser paper sensor, maybe paper comming too late...chek this just to be sure all its OK whit paper path and fuser.
...or replace fuser module!
Good luck!

Aug 23, 2010 | Xerox Phaser 7400DN Laser Printer

1 Answer

Xerox M15i has a paper jam 2 error, how to fix


Hi, open the right side as if you were removing a jam. You will see 4 silver phillips screws. Remove them, unplug the fuser and slide it out. I think you will find either a paper folded up in the fuser or in the paper path just past the fuser.
The fuser itself probably needs rebuilt or replaced.

Take care

Jul 19, 2010 | Xerox WorkCentre M15i Laser Printer

2 Answers

SHOWS PAPER JAM BUT THERE IS NO JAM.


KIT EXIT SENSOR (Fuser Exit Sensor Kit) part no. 015K60900

May 05, 2010 | Xerox Phaser 5550v_dtm 50ppm Laser 256mb...

1 Answer

Xerox m15i copier guide broken


This sounds like the paper path guide that sends the copy by the drum modual and then to the fuser.
If the walls are stained yellow, they the "vains" plastic guides are broken and will cause paper jams. Also after the paper has been fed out of the fuser modual there are other plastic guides that might appear to be yellow in stains. these tips often break and will cause constant jams.
The door guide has to be replaces and the vertical transport may need replacing as well. You would need to get part numbers for this specific model and someone who knows how to dissasemble this machine.
End result, you may need to call Xerox for assistance.
Good luck.

Oct 16, 2009 | Xerox WorkCentre M15i Laser Printer

1 Answer

Xerox 7750 - Jaming in fuser


Hi,


Solution 1: There is probably a very small piece of paper caught in the fuser, remove it from the machine if you can and try manually feeding paper through it.

Solution 2: Try different paper. The paper may be too weak to pass through the hot fuser, and this doesn't matter you are always using the same paper company, sometimes they change their suppliers.

Follow the link below and good luck.

http://office.support.xerox.com/SRVS/CGI-BIN/WEBCGI.cgi/,/?St=299,E=0000000000024640321,K=7426,Sxi=18,Case=obj(20159)

Also check this link if there is a grinding noise as well as the jam.

http://office.support.xerox.com/SRVS/CGI-BIN/WEBCGI.cgi/,/?St=299,E=0000000000024640321,K=7426,Sxi=18,Case=obj(21995)

Dec 04, 2008 | Xerox Phaser 7750DN Laser Printer

6 Answers

Xerox 416 Fuser


Is it getting thru the "pinch of the fuser and catching on the stripper fingers? If so clean the fingers, ensure they are not worn or tips broken.(Running sheets with dark lead edge can cause sheets to stick to rollers,try running blank sheets to clean up, if they get thru then try normal copies)
If the sheet stops before entering the rolls more likely to be dirty entry chute, drive problem or sensor problem....need more detail

Jan 25, 2008 | Office Equipment & Supplies

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