Question about HP Officejet 5610 All-In-One InkJet Printer

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Print cartridges I've just installed a new black cartridge and the message reads, " Remove and check cartridge on right." I've done this several times, changed to a different, new cartridge and have powered the unit off and on and yet the message doesn't go away and I cannot use the unit. Inastalled a##27 b/w cartridge in color cartridge slot.  Have not been able to remove

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Hi,

As you have inserted the color cartridge in b/w slot that could be the cause you are receiving the error.

However, please follow the instructions from the below HP article and check for the result.

Here is the web document:

================

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00712226

================

Just copy and paste the entire link into the Internet browser's address bar and press enter.

Check if you are using genuine HP cartridges which are not refilled or remanufactured as that could be the cause of the issue.

Clean the cartridges by following the below given instructions.

Using a clean, dry lint-free cloth (a coffee filter works well), wipe the cartridge contacts, from the top to the bottom. The contact area of the cartridge should be rubbed briskly to remove the waxy lubricant material from the gold contacts. The contacts inside the printer may also require cleaning. Using a clean, dry, lint-free cloth, gently wipe the contacts, from the top to the bottom.

Please perform the step given below to power cycle the unit after removing the print cartridges from the printer:

1. Verify that the unit is switched on. Unplug the all-in-one from power and disconnect the USB cable from the computer.
2. Wait 30 seconds.
3. Plug in the power only
4. Repeat steps 2-3 two more times.
5. On the third time after plugging the unit into power, reconnect the USB cable from the all-in-one to your computer.

Reset the All-in-One to the factory default settings by following these steps:

1. Unplug the power cable from printer when the printer is powered on.

2. Press and hold + and 6 while plugging in the power cord.

Continue holding until it displays Semi Full Reset message in the front panel of the All-in-One.

Note:
A semi-full reset will do the following:
The user settings to the factory defaults, Language and country settings on some models, Fax logs, Fax headers, Fax speed dial information.
Hope, that should resolve the issue.

Regards,
Lawrence

Posted on Jan 06, 2008

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Posted on Jan 02, 2017

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Please see troubleshooting procedure below:
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