Question about HP Photosmart C6180 All-In-One InkJet Printer

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HP Photosmart C6100 All-In-One Printer stopped printing black ink

Help!!! I have a HP Photosmart C6100 All-In-One Printer and it stopped printing black ink all together. I have tried 3 different cartridges, two being refilled/recycled cartridges and one was a brand new HP cartridges. Do you have any idea what has happened? Has using refilled/recycled cartridges messed up the printer? Is it worth taking in to get repaired if no one here has a solution?

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  • 4 more comments 
  • 3210 Jan 13, 2008

    Same problem just started on a Photosmart 3210 that I've been using for well ove a year. Can still print in color, but not black. Tried multiple new cartridges, cleaned print heads, reset, etc... no luck.

  • Browntrout Feb 01, 2008

    I have the same problem with my HP Photosmart C6180, black has stopped printing, all other colours print fine.
    Done printhead clean, done factory reset, replaced HP black cartridge for a new HP black cartridge, all to no avail. taking back to Staples on Monday as it is still within warranty time, they say they will look at it and if they can't fix they will send it of for repair.

  • sand1 Apr 21, 2008

    We have the same problem with our printer just stopped printing black ink. Have tryed everything recommended to fix it. I hope that just in less than one year of not very much use it is not useable any longer.

  • Anonymous Sep 22, 2008


  • Anonymous Mar 14, 2014

    Black print is very faint.

  • Anonymous Mar 24, 2014

    installed a newly refilled black ink cartridge and the quality is very poor - mainly black. I cleaned the cartridge and forced the lights to go off but now what?



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Please clean the print heads :

Press Setup up - Tools - Clean Print heads on the All-in-One.

If this does not resolve the issue , Reset the All-in-One.

Reset the All-in-One to the factory default settings by using these instructions:

1. Unplug the power cable from printer when the printer is powered on.

2. Press and hold OK and HELP buttons while plugging in the power cord.

If issue stil persists. Contact HP.

Posted on Dec 24, 2007

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Hey - I have an HP Photosmart 3310 All-in-one and my black ink cartridge wasn't printing. I bought a brand new cartridge - and it still wasn't working.

So - I did the reset thing where you unplug the printer, wait 30 seconds, HOLD DOWN "#" AND "6" and plug it back in at the same time and PRESTO! the black ink is working again!


Posted on Mar 19, 2009

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I had a problem with my C6180 today. After and hour on chat with the tech, I got the real factory reset procedure.
Hold down # and 6 on the number pad and plug in the power.
Fixed my printer that was stuck in a reboot loop.

Posted on Sep 21, 2008

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I did exactly what Silan said to do and it fixed the problem immediately. thank you.

Posted on Sep 04, 2009

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Ran into the same problem with c6180 and after being with tech support for 4 hrs they are sending me a replacement

Posted on Feb 04, 2008

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I don't understand the my printer was working perfect it pass the aliment but I turn off the printer for few weeks and now when I turn on my printer it won't print black it won't pass the

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It may be more cost effective to buy a later model and better printer than replace the print head.

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