Question about Brother HL-4070CDW Printer

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I reset the toner cartridges on my Brother HL4070 CDW printer and now I get a printer offline message. How do I get it back online.I have turned the unit off and on and unplugged and replugged the USB cable.

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  • rnagel185 Sep 29, 2009

    I should ahve mentioned that I am using a Mac, running system 10.5.8.

  • rnagel185 Sep 29, 2009

    I have a Brother HL-4070CDW printer. I am running Mac OS 10.5.8. I reset the toner and ever since then the printer has been offline. I cannot seem to get it back online. I have tried turning the printer on and off and unplugging the USB cable. I still get a notice that the printer is offline.

  • rnagel185 Sep 29, 2009

    I don't have the same printer interface on the Mac as on a Microsoft based machine. However, in my desperation I reconfigured the USB cables and "lo and behold", it started working. It was an ugly win, but I'll take it. Thanks for your efforts.

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Are you getting Offline on the printer or on your computer?

If it is on the Printer, please remove the toner and re-insert it. Then press the GO button on the printer. The printer should say READY.

If it on your computer, please open the printer (Control Panel / Printers / double click the printer / make sure there is NO check next to use printer offline).

Please post back if this helped or if you have any further questions.

Posted on Sep 29, 2009

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click --- start on the lower left corner ----- then click the settings option ---- then click the printer and faxes option.------ the page will open up as you click printer and faxes ------ in that you will see a icon of Brother HL4070 CDW printer mentioned ------- RIGHT click that option.------ in that you will see the option of printer is off line or printer on line option but without tick mark ------ click that option so if its off line it will turn online if there is no tick mark beside it than tick mark will come after you click.------ refresh the page.----------------but if you find it hard in doing this there is one more method.just reinstall the printer driver.you can get original printer driver from brother website.this will solve the problem.----------------thanks.this will help.please do rate the solution.thank you for using fixya.keep updated.

Posted on Sep 29, 2009

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1 Answer

I get a message to replace toner, i replaced and still get the messag


You may want to try the following steps:
  • Step 1 - First turn on your printer: Brother MFC 9840CDW.
  • Step 2 - Push the button on the front of the printer to open the cartridge cover or the front panel of the printer where you can access the toner cartridges. However, do not remove the toner cartridges (Brother TN-115).
  • Step 3 - Push the Clear/Back button and hold still to bring up a reset menu. There are 8 different toner functions ( two Black, two Cyan , two Magenta, and two Yellow).
  • Step 4 - For each of the eight functions in turn, push the O.K. button and then push it again to indicate 'Reset'. After a few seconds, it will say 'Accepted' and will then display a message that the cover is open.
  • Step 5 - Repeat the steps 3 and 4 for each of the other eight toner functions as needed.
  • Step 6 - Once your finished, close the front cover of your printer so the status bar will be reset to normal with no error message.
  • Also, you may want to clean the corona wires for each toner. Clean the corona wire inside the drum unit by gently sliding the green tab from left to right and right to left several times.

Nov 29, 2013 | Brother MFC-9840CDW Laser Printer

1 Answer

Problem with Brother MFC-9840CWD


Hi,Check to see in the connectioncables are all plugged in correctly.Open the printer and see if drumunit and toner cartridges are installed correctly. Sometimes not well installedconsumables are the cause of that particular problem.See if the print driver on yourcomputer is correctly installed. Try and reinstall the driver.Check if your printer is working in onlinemode. Sometimes printer changes online to offline method. If printer is atoffline mode click Start button on your computer, enter Control Panel. Click onHardware and Sound and choose Printers. Right click on Brother MFC-9840CWD andmake sure that the Use Printer offline is not checked.Hope this helps.

May 09, 2012 | Brother MFC-9840CDW Laser Printer

1 Answer

How do I reset the counter for the drum unit on a Brother MFC 9840-CDW. It says to replace the drum but the unit is printing flawlessly.


On the TN-155 toner cartridge, a mechanical 'flag gear' that will reset the counter for each individual cartridge when first 'triggered'.
After each page print, the appropriate counters are incremented regardless of toner content (that is why it is still printing 'flawlessly') and after a pre-determined count has been reached, you will get a warning to change the drum as is will then be notionally (not actually) empty.
Before you decide to reset the 'flag gear' on the drum, make sure you are not actually nearing the physical empty state ... it might be a wiser decision to purchase a refill kit which should come with instruction on how to fill and reset the 'flag gear' (this needs some dismantling of the drum cartridge) or buy a compatible or genuine toner drum cartridge.
In any case, Google 'Brother drum flag gear' for more information.
Good luck!

Sep 20, 2011 | Brother MFC-9840CDW Laser Printer

1 Answer

Toner life end message with brand new toner cartridge.


1. Turn on the printer. 2. Push the button on the front of the printer to open the cartridge door. Do not remove the cartridges.
3. Push the Clear/Back button and hold till to bring up a reset menu. There are 8 different toner functions ( two Black, two Cyan , two Magenta, and two Yellow).
4. For each of these eight functions in turn, push the O.K. button and then push it again to indicate 'Reset'. After a few seconds, it will say 'Accepted' and will then display a message that the cover is open.
5. Repeat steps 3 and 4 for each of the 8 toner functions.
6. When finished, close the door and the status bar will be reset to normal with no error message.

Mar 12, 2011 | Brother MFC-9840CDW Laser Printer

1 Answer

Brother hl4070 cdw printer: I am on my 3rd set of cartridges but the image is faint and blotchy. How do I fix this?


Have you tried Brother tech suport at 1-877-brother? You may also want to try reaching out to your CDW rep - they can get you on the phone with a Brother rep that can help fix this issue for you free of charge!!

Dec 04, 2010 | Computers & Internet

1 Answer

We do very little colour printing on our MFC-9840 CDW machine but are having to change all the toner cartridges every two monthes. I also fail to see how they would all be empty at the same time. At the...


Are you purchasing actual Brother Replacement Toners or off name brand ones? I have seen Non-Brother toners cause all kinds of issues. If they are brother, put some tape or a sticky over the clear eye on the side, you will get a few hundred more pages out of them. If you know for a fact there is still toner in them, and they are brother toners, just do this to reset the counters on them.

  1. Turn off the Printer
  2. Press and hold the menu button and turn on. Keep holding button until you see maintenance on the display
  3. Press 88. this brings up parts replacement menu.
  4. Press up arrow until you see the part you replaced or want to reset.
  5. Press the OK button
  6. Power off and restart Printer.

Sep 06, 2010 | Brother MFC-9840CDW Laser Printer

3 Answers

Printer offline


Several printers are connected to my Dell and sometimes without paying attention I forget which printer I'm using. On your print set up page scroll down until to your printer and select it. If you have only one printer, then select it as your default printer.

Jul 01, 2010 | Brother MFC 7840W Printer

1 Answer

How do you reset the fuser count of a Brother HL4070CDW?


If reset parts is life not available after OK > Machine Info > Reset Parts Life (if it only shows "Parts Life", then do this:

Press GO and UP arrow at SAME TIME > Reset parts life
Scroll up or down to choose which part to reset
Press OK and confirm

Apr 14, 2010 | Brother HL-4070CDW Printer

1 Answer

How to get ride of Toner life end message


You could try resetting the toner cartridge settings. OPen the machines front door where you would replace the cartridges. On the top panel you will see a "clear/back" button. Press it and on the display you will see a reset menu come up. Arrow to each one and hit the OK button. Press "1" to reset. Once you have gone through all close the front door of the machine and press stop to bring the display back to normal.

Hope this helps.

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3 Answers

Offline wireless printer


Please make sure that printer is turn on, before doing ensure you do power cycle of printer.

Add printer on Standard TCP/IP port.

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