Question about HP PhotoSmart C4385 All-in-One Printer

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HP C4385 won't scan

I - too -have an hp photosmart c4385 all in one, and a new macbook pro (sans SL). i had this printer/scanner with my old laptop and it worked fine. now with my new laptop, it prints, but won't scan.

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Posted on Jan 02, 2017

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SOURCE: HOW DO YOU USE THE hp PHOTOSMART c4385 SCAN FUNCTION?

Don't try to scan from the printer control panel.  You need to launch the "HP Photo and Imaging Director" from your computer.  I have HP Photo & Imaging SoftwareVersion 2.0 installed which I believe was obtained from the HP site for the C4385.

The scan function works fine if you use this software.


Posted on Jan 12, 2009

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efs_perpends
  • 1996 Answers

SOURCE: Scan Trouble! HP Photosmart C4385 All-in-one

Is it possible you're using windows 2000? If so, see here.
If that does not apply to your situation, please work through the steps outlined in this article
You may also wish to see the setup guide available for your printer at the hp online support site here. Frequently the usb cable must be connected only when prompted by the software for a successful installation to complete. For additional info on this, see here or search your error message from the home site.

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!

Posted on Jul 08, 2009

  • 1 Answer

SOURCE: E on lcd of photosmart c4385

i'll just call hp to fix it or use my warranty to order a new printer from hp.

Posted on Jul 23, 2009

  • 5124 Answers

SOURCE: How do you install the ink cartridges?

With the printer on, pull down the cartridge door (the front section above the paper tray). This puts the carriage on the right hand side. Remove the tape from the new cartridge without touching the copper area. With the HP logo up, push the cartridge slightly down and forward until it snaps in. The color cartridge goes in the left slot and the black goes on the right. Push firmly to ensure the cartridge is fully in place. Close the cover and press OK in response to the onscreen prompts. (Confirm installation and then align the cartridge.) If the test page come out correctly press OK at the status page (in the LCD menus).

Posted on Oct 05, 2009

  • 71 Answers

SOURCE: My HP photosmart c4385 displays an "E"

unplug the power cable from the back of the printer while the printer is on.. and then press the power button for atleast 20 sec and then plug the power cable back in..
and if the printer is connected to any power surge protector for the power supply then if possible connect it directly to the wall jack.. and re-seat the cart as well.. after cleaning them

Posted on Oct 22, 2009

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1 Answer

Hp c4385 all in one will print but not scan from my macbook pro, pressing the scan button reads usb or wireless not connected....how can i fix this


just replace the scanunit inside the Scanner Assembly (over the printer NOT inside), try to put the printer in a clean place
Regards
walid sayed
Egypt

Mar 16, 2010 | HP Office Equipment & Supplies

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HP C4385 Printer/scanner/copier glass bottom side needs cleaning


there are 4 screws on the sides remove these and the rest are clips

Oct 26, 2009 | HP PhotoSmart C4385 All-in-One Printer

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E on lcd of photosmart c4385


i'll just call hp to fix it or use my warranty to order a new printer from hp.

Jul 22, 2009 | HP PhotoSmart C4385 All-in-One Printer

1 Answer

Lost setup disc for HP C4385 printer


Go to www.hp.com and let the website auto-detect your printer.

Jan 11, 2009 | HP PhotoSmart C4385 All-in-One Printer

1 Answer

HOW DO YOU USE THE hp PHOTOSMART c4385 SCAN FUNCTION?


Don't try to scan from the printer control panel.  You need to launch the "HP Photo and Imaging Director" from your computer.  I have HP Photo & Imaging SoftwareVersion 2.0 installed which I believe was obtained from the HP site for the C4385.

The scan function works fine if you use this software.


Dec 05, 2008 | HP PhotoSmart C4385 All-in-One Printer

1 Answer

I have new Hp photosmart C4385 all in one scanner, printer, copies. The printer was initially onstalled. Working w/ wireless HP pavillion. It print & copies fine. Scan does not work. When I enter...


I had a similar problem recently... You have to actually install the scanner software. You probably only installed the print drivers, but not the scanner software. If you don't have the CD handy, go to www.hp.com/#Support. In step one select "Download drivers and software (and firmware)". In step 2 enter your model number (photosmart C4385) and then press "go". It will lead you to a page to select your operating system. Follow that link to download the entire CD (large file).

When you are installing the software, make sure to install the scanner software too.

John Lox

Apr 14, 2008 | Computers & Internet

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