Question about HP PhotoSmart C4385 All-in-One Printer
I - too -have an hp photosmart c4385 all in one, and a new macbook pro (sans SL). i had this printer/scanner with my old laptop and it worked fine. now with my new laptop, it prints, but won't scan.
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Posted on Jan 02, 2017
Don't try to scan from the printer control panel. You need to launch the "HP Photo and Imaging Director" from your computer. I have HP Photo & Imaging SoftwareVersion 2.0 installed which I believe was obtained from the HP site for the C4385.
The scan function works fine if you use this software.
Posted on Jan 12, 2009
Is it possible you're using windows 2000? If so, see here.
If that does not apply to your situation, please work through the steps outlined in this article
You may also wish to see the setup guide available for your printer at the hp online support site here. Frequently the usb cable must be connected only when prompted by the software for a successful installation to complete. For additional info on this, see here or search your error message from the home site.
I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!
Posted on Jul 08, 2009
With the printer on, pull down the cartridge door (the front section above the paper tray). This puts the carriage on the right hand side. Remove the tape from the new cartridge without touching the copper area. With the HP logo up, push the cartridge slightly down and forward until it snaps in. The color cartridge goes in the left slot and the black goes on the right. Push firmly to ensure the cartridge is fully in place. Close the cover and press OK in response to the onscreen prompts. (Confirm installation and then align the cartridge.) If the test page come out correctly press OK at the status page (in the LCD menus).
Posted on Oct 05, 2009
unplug the power cable from the back of the printer while the printer is on.. and then press the power button for atleast 20 sec and then plug the power cable back in..
and if the printer is connected to any power surge protector for the power supply then if possible connect it directly to the wall jack.. and re-seat the cart as well.. after cleaning them
Posted on Oct 22, 2009
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