Question about Dell Studio XPS PC Desktop

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I have a Dell Studio XPS desktop -- Network Card question

I have a Dell Studio XPS desktop. Since I got it my internet connection, which worked fine with my old computer, has been very unreliable (it works great for 60 seconds then crawls or completely cuts off for 2-3 minutes, wash, rinse, repeat). It is always saying it either can't find the server or the network timed out. After hours on the phone with my ISP insisting it's not them, it's my computer, and having a useless repair guy look at it and tell me "he can't find anything wrong with my computer", I am at a loss as to what to do. After some internet research I think it might have something to do with a bad network card, but I can't really figure out exactly what a network card's role is or how to fix/replace one. Is this something I should even attempt to do myself?

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  • Dell Master
  • 4,806 Answers

Hi,
First of all reset internet explorer.
To do this right click on IE and select properties from the list. Select the Advanced tab and click on Reset. Follow the on-screen instructions to reset your browser.
Open a web page to see if you get a decent connection. If your still having problems perform a speed test of your internet connection and compare the results to the speed your ISP says your supposed to be getting.
Perform a speed test here >>>>





http://www.speedtest.net





Click on your nearest server to perform the test. If your internet speed is below 1MBPS (one megabit per second) then that will be the reason you cannot connect to certain webpages. If you getting a network timeout message then the server is taking too long to respond.
Your ISP is responsible for the bandwidth so you will have to take it up with them.
If it was a problem with your network drivers you will get the message "Internet Explorer cannot display the page" so i doubt it's that.

One way to check is right click on Computer or My Computer, select Manage from the list. When the window pops up select Device Manager and look down the list for Network Adapters.
Now i don't know whether you use wireless or a wired connection but if you click on the + icon next to Network Adapters to expand the list. All you have to do is right click on the LAN or wireless adapters and select uninstall (uninstall both if you have to)
Restart your computer and let the operating system detect and install the drivers. When it's done try your internet connection again.


Regards.

Posted on Sep 29, 2009

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Posted on Jan 02, 2017

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http://support.dell.com/support/downloads/driverslist.aspx?c=us&cs=19&l=en&s=dhs&ServiceTag=&SystemID=XPS/DIMENSION%20200/5150C&os=WW1&osl=en&catid=&impid=

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Cable Rj45 CAT6
http://www.tigerdirect.com/applications/SearchTools/search.asp?cat=748&keywords=Rj45%20CAT6&mnf=

Both of these you can get at a local store. Opening the link gives you a picture to go by.
If you have more questions just post back here.

Good luck & kind regards.

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