Question about NorStar M7310 Corded Phone
We have an alt. greeting set up that is meant to prompt callers to leave a voicemail after hours, when phone is not answered. The company greeting works, the Greeting Table 1 works, and the alt. greeting exists as a recording, it just does not play when call is made to office. All messages were working fine, but this morning, the Company greeting and alternate mailbox message were missing. They have since been re-recorded, but the alternate greeting still does not come on automatically. If the caller dials 100, they will be directed to the mailbox and then the message comes on. Before it did that without the extra dialing of 100. Does anyone know what we can do to get it back working automatically without having to get callers to follow an extra prompt of dialing?
Under greeting table 1 set your greeting attendant assignment as 100,that should send the caller to mbox 100 if they press 0 or make no selection at all
Posted on Sep 29, 2009
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Posted on Jan 02, 2017
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