Question about NorStar M7310 Corded Phone

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Callers are not prompted to general mailbox

We have an alt. greeting set up that is meant to prompt callers to leave a voicemail after hours, when phone is not answered. The company greeting works, the Greeting Table 1 works, and the alt. greeting exists as a recording, it just does not play when call is made to office. All messages were working fine, but this morning, the Company greeting and alternate mailbox message were missing. They have since been re-recorded, but the alternate greeting still does not come on automatically. If the caller dials 100, they will be directed to the mailbox and then the message comes on. Before it did that without the extra dialing of 100. Does anyone know what we can do to get it back working automatically without having to get callers to follow an extra prompt of dialing?

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  • NorStar Master
  • 860 Answers

Under greeting table 1 set your greeting attendant assignment as 100,that should send the caller to mbox 100 if they press 0 or make no selection at all

Posted on Sep 29, 2009

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How do I set up voice mail


How to record a voicemail
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DTU-16D-2


Voicemail is usually ext 200 or 300 if it's not assigned on a speed dial button. If your ext has a mailbox assigned the voicemail will greet you or ask for your code. If you don't know the code your voicemail administrator will have to reset the password or mailbox. If your ext doesn't have a mailbox assigned, then it will just give you the main greeting that outside callers get.

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How do I record a mailbox greeting on Avaya 1408?


Hi Tourmaster,
I have these steps for you on how to do it. Hope it helps.

Mailbox Greeting While the voicemail system will play a generic greeting to caller, prompting them to leave a message, you can record your own greeting.
1. Press the key%20messages.zoom50.png MESSAGES button. Depending on how your system is configured, you may be required to enter your voicemail password and then press the Done soft key. The visual voice menu is displayed.
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Record
Record a new greeting. Note that the greeting must be at least 3 seconds long or the voicemail system will discard it.
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Switch between the different sets of available soft key functions.
Submit
Submit the new recording as your mailbox greeting.
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I don't want to delete a staff's mailbox who is off on sick leave but callers are still leaving messages eventhough I changed the message to the date the employee returns - is there other options


You can change the greeting from a prime to an alternate greeting, record the alternate message that the person is on extended leave, then set the mailbox not to accept messages.

Jul 29, 2010 | NorStar Startalk Flash 2 Phone

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My phone is Norstar M7324. I can't get voicemails. I have customers called and left voicemails but I can't receive them. I use Feature 981 and it tells me no messages everytime. Any advise? Thanks.


Maybe the callers are leaving messages in the General Delivery mailbox? From your phone, dial Feature 981, when it prompts you for a password, press the button under "OTHR", and you will be prompted for the log. (The log is the mailbox and password combination for a mailbox not assigned to your phone.) If you use 2-digit extensions, the General Delivery mailbox is #10, for 3-digit extensions, the mailbox number is #100, and etc. The default General Delivery mailbox password is "0000". So, using 2-digit ext's, the log would be 100000, then press # or OK and you can retrieve the messages. Write back if you need more help.

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Setting up your voicemail


I bought and Uniden Dect 6.0 phone and the other day I had a voicemail msg but I can't retreive it how can I do that the book doesn't show how to set up for voicemail

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Change voice mail message from one person to another person


Step 1 Lift the handset for your telephone and listen for the dial tone. Dial the access code you were given by Verizon when you signed up for residential telephone service. Dialing the access code will call the voicemail system. If you do not have an access code, you will need to call Verizon Customer Servicemag-glass_10x10.gif (see link in Resources).
  • Step 2 Identify the telephone number you are setting up voicemail services for. If you are calling from that telephone number, enter the temporary passcode and then press "#." The temporary passcode is the last 4 digits of your residential telephone number. If you are calling from a different phone, press "*" when the system greeting starts to play, then enter the 10-digit telephone number when prompted. After this, you will be asked to input the temporary passcode.
  • Step 3 Choose a new passcode. The passcode must be from 4 to 8 digits in length. It should be easy for you to remember, but difficult for others to guess. Do not use easy to guess numbers, such as 1234 or 1111. Also do not re-enter the same temporary passcode, since it will be easy for anyone to guess.
  • Step 4 Record your name. Simply say your name, without a long complicated message. This recording is used by the voicemail system to identify you whenever you forward a message to another user. It is not used as the standard greeting when a caller is directed to your voicemail to leave a message.
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    1 Answer

    How do you set a ogm on a norstar phone


    Dial "Feature 981" & enter your password to open your mailbox. Once you open the mailbox, you can follow the audible prompts (listed below). It's best to read from a written script. Just remember to smile - your callers will hear it in your voice.

    To record an outgoing message:
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    2. Press "Greet" or dial 2.
    3. Press "REC" or dial 1.
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    Oct 14, 2009 | NorStar NT5B74 2 Channel Applications...

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    Voicemail reset


    Norstar Common Voicemail Features To Check Your Voicemail:
    1. Press the Check Voicemail key or press the Feature button, then 981
    2. Enter your password
    3. From here you can listen to messages, change your greeting, change your password, etc.

    To Leave a Message for Someone in Your Office:
    1. Press the Leave Message key or Feature 980
    2. Enter the mailbox number (extension number. of the person you want to leave a message for
    3. The display will show the name of the mailbox owner, press OK
    4. Leave message

    To Access Your Voicemail box from Another Phone:
    1. Press the Check Voicemail key or press the Feature button, then 981
    2. Press the OTHER softkey
    3. At the LOG: prompt, enter your mailbox#(extension #. and your password all together followed by the "#" sign
    4. Press the OK softkey

    To Access Your Mailbox from Outside of the Office:
    1. Call the main office number or your DID (if applicable.
    2. If the call is answered by a receptionist, have them transfer you to your voicemail box
    3. If the call is answered by the company greeting, or your personal greeting, Enter: * *
    4. At the prompt, enter your mailbox #(extension #. and password all together

    To Transfer Someone to a Voicemail Box:
    1. Press the Transfer to Voicemail key or press the Feature button, then 986
    2. Enter the mailbox # (extension#.
    3. The display will show: Call Transferred

    To Change Your Personal Greeting:
    1. Press the Check Voicemail key or press the Feature button, then 981
    2. Enter your password
    3. Press the ADMIN softkey
    4. Press the GREET softkey
    5. Press the REC softkey
    6. Press the PRIME softkey
    7. Press the YES softkey
    8. At the tone, record your new greeting, press the OK softkey to end your recording and then the OK softkey again to accept the new recording

    To Record Your Alternate Greeting (Used when on vacation or out of the office.:
    1. Press the Check Voicemail key or press the Feature button, then 981
    2. Enter your password
    3. Press the ADMIN softkey
    4. Press the GREET softkey
    5. Pres the REC softkey
    6. Press the ALT softkey
    7. Press the YES softkey
    8. At the tone, record your new greeting, press the OK softkey to end your recording, then the OK softkey again to accept the new recording.
    9. You then need to have your voicemail box now play the Alternate Greeting, Press the GREET softkey
    10. Press the ChOOSE softkey
    11. Press ALT softkey
    12. Display will show: "Accept msgs: Y", Press the OK softkey to have your voicemail box accept messages while your Alternate Greeting is turned on, or press the CHNG softkey to change the "Y" to an "N" if you do not want your voicemail box to accept messages.
    13. When you return to the office, make sure you go back into your voicemail box and have it play the PRIME greeting


    took this from a guide i found, helped me out

    Apr 30, 2008 | NorStar M7310 Corded Phone

    2 Answers

    Resetting company voicemail


    Norstar Common Voicemail Features To Check Your Voicemail:
    1. Press the Check Voicemail key or press the Feature button, then 981
    2. Enter your password
    3. From here you can listen to messages, change your greeting, change your password, etc.

    To Leave a Message for Someone in Your Office:
    1. Press the Leave Message key or Feature 980
    2. Enter the mailbox number (extension number. of the person you want to leave a message for
    3. The display will show the name of the mailbox owner, press OK
    4. Leave message

    To Access Your Voicemail box from Another Phone:
    1. Press the Check Voicemail key or press the Feature button, then 981
    2. Press the OTHER softkey
    3. At the LOG: prompt, enter your mailbox#(extension #. and your password all together followed by the "#" sign
    4. Press the OK softkey

    To Access Your Mailbox from Outside of the Office:
    1. Call the main office number or your DID (if applicable.
    2. If the call is answered by a receptionist, have them transfer you to your voicemail box
    3. If the call is answered by the company greeting, or your personal greeting, Enter: * *
    4. At the prompt, enter your mailbox #(extension #. and password all together

    To Transfer Someone to a Voicemail Box:
    1. Press the Transfer to Voicemail key or press the Feature button, then 986
    2. Enter the mailbox # (extension#.
    3. The display will show: Call Transferred

    To Change Your Personal Greeting:
    1. Press the Check Voicemail key or press the Feature button, then 981
    2. Enter your password
    3. Press the ADMIN softkey
    4. Press the GREET softkey
    5. Press the REC softkey
    6. Press the PRIME softkey
    7. Press the YES softkey
    8. At the tone, record your new greeting, press the OK softkey to end your recording and then the OK softkey again to accept the new recording

    To Record Your Alternate Greeting (Used when on vacation or out of the office.:
    1. Press the Check Voicemail key or press the Feature button, then 981
    2. Enter your password
    3. Press the ADMIN softkey
    4. Press the GREET softkey
    5. Pres the REC softkey
    6. Press the ALT softkey
    7. Press the YES softkey
    8. At the tone, record your new greeting, press the OK softkey to end your recording, then the OK softkey again to accept the new recording.
    9. You then need to have your voicemail box now play the Alternate Greeting, Press the GREET softkey
    10. Press the ChOOSE softkey
    11. Press ALT softkey
    12. Display will show: "Accept msgs: Y", Press the OK softkey to have your voicemail box accept messages while your Alternate Greeting is turned on, or press the CHNG softkey to change the "Y" to an "N" if you do not want your voicemail box to accept messages.
    13. When you return to the office, make sure you go back into your voicemail box and have it play the PRIME greeting



    took this from a guide i have, might help you guys out

    Jan 07, 2008 | NorStar M7310 Corded Phone

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