Question about Lexmark X5470 All-In-One InkJet Printer

6 Answers

Hi, Remote Fax Error being displayed

I get a remote fax error message when sending faxs.

Remote fax error

remote fax error when trying to fax documents

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  • 7 more comments 
  • elianealabe Feb 06, 2008

    get a remote fax error message when sending faxs.

    Remote fax error

    remote fax error when trying to fax documents

  • DianeCas Feb 14, 2008

    this machine is junk, goes through ink after 50 pages, I get remote fax error when trying to get a fax, the scanner locks up the printer and doesn't work.

  • eliavg9 Feb 29, 2008

    I get a "fax error" message when sending faxes

  • Anonymous Mar 13, 2008

    can't send and recieve fax

  • Anonymous Mar 26, 2008

    I am trying to fax and it dials and comes back as remote fax error. What do I do.

  • Anonymous Aug 27, 2008

    Hi, I have a Dell 946 printer/fax/scan machine. I am getting a Remote Fax Error after trying to send a fax. What can I do to correct this error. I can not find a solution in my manual and my warrenty has expired. Does the fax get sent when this error comes up? trds4@csky.net

  • Anonymous Aug 28, 2008

    what does remote fax error mean when im trying to recive faxes

  • Anonymous Feb 17, 2009

    x4270

  • Anonymous Mar 24, 2014

    keep getting error c52 when faxing

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6 Answers

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  • 2,035 Answers

As some fax machines are not capable of receiving color faxes, legal size faxes, or faxes at 200x200 dpi resolution, make sure you are sending an A4 or letter size (not legal size) page at standard resolution:
Press the Black button for a black-and-white fax. Press the Quality button to check the selected resolution.
Make sure the All-In-One has enough memory free when you want to save the scanned documents into memory before sending the fax. Please refer to the following document: Click here to link to the relevant document.
Note: The scanned documents will only be saved in the memory before the whole fax is sent if the Scan Before Dial option is turned on. (This is the factory default.) Up to 50 black-and-white fax pages can be stored in memory at standard resolution when there are no pending faxes in the queue.
Turn off the Scan Before Dial option by pressing the following keys on the operator panel:
Press the Fax button, then press Options 15 times to get to ADVANCED FAX mode.
Press Select.
Press Options nine times until SCAN BEFORE DIAL appears on the LCD display.
Change the setting from Yes to No using the + (right arrow) button.
Press Select.
Note: The Scan Before Dial option controls whether a document is scanned before a call is dialed. This parameter only applies to a mono fax that uses either 200x100 or 200x200 resolution. Higher resolution mono faxes and all color faxes are scanned after the call is dialed and the receiving machine's capabilities are known.
Lower the fax transmission speed to 14400 or even 9600 bps, as some older fax machines are not capable of receiving a fax at a high speed. To do so:
Press the Fax button, then press Options 15 times to get to ADVANCED FAX.
Press Select.
Press Options 10 times until MAX SEND SPEED appears on the LCD display.
Change it to 9600 BPS using the - (left arrow) button.
Press Select.
Turn off ECM (Error Correction Mode) by pressing the following keys on the operator panel:
Press the Fax button, then press Options 15 times to get to ADVANCED FAX.
Press Select.
Press Options 11 times until ERROR CORRECTION appears on the LCD display.
Change the setting from On to Off using the + (right arrow) button.
Press Select.
Note: Turning off this option makes it possible to receive a fax when the receiver fax machine does not support certain error correction modes. The X6100 Series only supports 1-D MH encoding with the error correction. Fax transmissions without ECM and other ECM types can result in bad quality on the received page.

Posted on Mar 11, 2008

  • Anand Kumar
    Anand Kumar Mar 14, 2008

    From the control panel, press Fax Mode. The fax default screen appears.


    1. Press .menu

    2. Press or repeatedly until the advanced fax menu item you want appears. Press
    3. Press or repeatedly until the ECM or error correction appears item you want or the setting you want appears. Press
    4.Press or repeatedly until 9600 is displayed and then Press .





    1. Send Fax in Black because FAX machine some do not receive fax in colour so u may get remote fax error.

  • Anand Kumar
    Anand Kumar Mar 14, 2008

    From the control panel, press Fax Mode. The fax default screen appears.




    1. Press .menu button

    2. Press or ► arrow button repeatedly until the advanced fax menu item you want appears. Press check button
    3. Press or repeatedly until the ECM or error correction appears item you want or the setting you want appears. Press check button
    4.Press or repeatedly until 9600 is displayed and then Press . check button





    1. Send Fax in Black because FAX machine some do not receive fax in colour so u may get remote fax error.

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  • 1 Answer

Hi,I had the same "remote fax error" and fixed it by installing a filter/splitter, into my phone line then connecting the my fax line to the phone socket and the modem to the adsl socket.This problem is often caused by noise on the phone line due to unfiltered telephone devices.

  • Check that your gateway is connected to the socket marked ADSL MODEM on the filter/splitter
  • Check that the socket marked WALL SOCKET on your filter/splitter is connected to your telephone wall socket.
  • Ensure that all other telephone devices (including phones, answering machines and faxes) that share the phone line with your ADSL service have a filter/splitter fitted between it and the wall socket
  • Posted on Feb 25, 2009

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    I have a Lexmark X5340 All-In-One Printer. I am trying to send a fax and I keep getting a error saying: Phone Line Error. I have never seen this message before, and I don't know what to do with. How do I fix this problem? If anyone can help me, I will be greatly appreciative. Thank you for your time and help with this problem.

    Sincerely,

    V.S.

    Posted on Jul 01, 2011

    Nothing

    Posted on Oct 28, 2008

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    • 24 Answers

    Fiend your solution direct from Lexmark. Here is your solution

    Hi, Remote Fax Error being displayed - 6741fae.jpg

    http://www.lexmark.com/printer/prob676ijt65/solution
    838

    Posted on Mar 02, 2009

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      An expert who has achieved level 1.

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    • 1 Answer

    You talked about pressing options 15 times. where this key is located please?

    Posted on Mar 13, 2008

    • diovani2k3 Mar 13, 2008

      i have the same problem, but i don't knw where and how to find the key that leads to options

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    Posted on Jan 02, 2017

    Ajkill
    • 2035 Answers

    SOURCE: Hi, Remote Fax Error being displayed

    NOTE this option may vary to printer try USING OPTIONS TO SET CHANGES


    To resolve the problem, try the steps below. After each step, try to send a fax again.

    1. As some fax machines are not capable of receiving color faxes, legal size faxes, or faxes at 200x200 dpi resolution, make sure you are sending an A4 or letter size (not legal size) page at standard resolution:
    * Press the Black button for a black-and-white fax. Press the Quality button to check the selected resolution.
    2. Make sure the All-In-One has enough memory free when you want to save the scanned documents into memory before sending the fax. Please refer to the following document: Click here to link to the relevant document.
    Note: The scanned documents will only be saved in the memory before the whole fax is sent if the Scan Before Dial option is turned on. (This is the factory default.) Up to 50 black-and-white fax pages can be stored in memory at standard resolution when there are no pending faxes in the queue.
    3. Turn off the Scan Before Dial option by pressing the following keys on the operator panel:
    1. Press the Fax button, then press Options untill u see ADVANCED FAX mode.
    2. Press Select.
    3. Press Options nine times until SCAN BEFORE DIAL appears on the LCD display.
    4. Change the setting from Yes to No using the + (right arrow) button.
    5. Press Select.
    Note: The Scan Before Dial option controls whether a document is scanned before a call is dialed. This parameter only applies to a mono fax that uses either 200x100 or 200x200 resolution. Higher resolution mono faxes and all color faxes are scanned after the call is dialed and the receiving machine's capabilities are known.
    4. Lower the fax transmission speed 9600 bps, as some older fax machines are not capable of receiving a fax at a high speed. To do so:
    1. Press the Fax button, then press Options untill u see ADVANCED FAX.
    2. Press Select.
    3. Press Options untill u see until MAX SEND SPEED appears on the LCD display.
    4. Change it to 9600 BPS using the - (left arrow) button.
    5. Press Select.
    5. Turn off ECM (Error Correction Mode) by pressing the following keys on the operator panel:
    1. Press the Fax button, then press untill u see to get to ADVANCED FAX.
    2. Press Select.
    3. Press untill u see ERROR CORRECTION appears on the LCD display.
    4. Change the setting from On to Off using the + (right arrow) button.
    5. Press Select.

    Posted on Mar 15, 2008

    PABLOCSA
    • 1124 Answers

    SOURCE: Hi, Remote Fax Error being displayed

    This page from Dell could be helping out to fix your problem:
    http://search.dell.com/results.aspx?s=gen&c=us&l=en&cs=&k=946+all+in+one+printer&cat=sup&x=3&y=2

    Posted on Sep 24, 2008

    Ajkill
    • 2035 Answers

    SOURCE: Hi, Remote Fax Error being displayed

    Set the DRPD in the settings to 9600 and then try send a fax ...

    Posted on Jan 29, 2009

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    1 Answer

    We keep getting an error code 344* when we are trying to transmit a fax. What can we do to fix this?


    Error 344 means :-

    The remote machine has failed to respond to a fax command from the product because the connection is interrupted.
    The remote user has pressed the Stop button while the remote machine was receiving.
    Under rare conditions, incompatibility between the two machines can cause the remote machine to simply abandon the call.

    Solutions :-
    1. Attempt to send the fax again when telephone-line conditions have improved.
    2. If the fax session was using error correction, disable ECM.
    To disable ECM Press :-
    1. Press Setup .
    2. Press the Down arrow (c00326489.gif ) repeatedly until Advanced Fax Setup displays.
    3. Press OK .
    4. Press the Down arrow (c00326489.gif ) until Error Correction Mode displays.
    5. Press OK .
    6. Press the Right arrow (> ) until either OFF or ON displays.
    7. Press OK .
    8. Send another fax to verify that the ECM is enabled or disabled.
    Check the Phone Cable connected with the printer.
    Make sure the Cable should be connected to line 1 port at the back of the printer and it should be going directly from the printer to the wall jack and not to the Serj protector.

    Try to print a fax test page.
    1. On the control panel of the product, press the Setup button (c01361401.gif ).
    2. Press the Right Arrow button (c01185072.jpg ) to select Tools , and then press OK .
    3. Press the Right Arrow button (c01185072.jpg ) to select Run Fax Test , and then press OK . The product displays the test results on the control panel display and prints the Fax Test Report.
    Now Do this :-
    1. Send a one page black and white text fax to 1-888-hpfaxme (1-888-473-2963).
    2. When your fax is received by the HP Test Fax Service, we will generate a return fax to you within five minutes confirming that we received your fax. This verifies that you can both send and receive a fax with your fax machine.
    If you do not receive a return fax within 5-7 minutes, there may be a problem with the setup of your fax machine. Consult the user manual that came with the product for proper setup and configuration. Try the above steps and let me know if it works for you.

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    Recieve error 334 when sending fax but i am able to recieve faxes


    Error Codes: 332, 333, 334, 335, 336, 337, 338 ECM, 339 ECM, 340 ECM, 341 ECM, 342 ECM, 343 Definition

    The remote fax machine might be defective.

    Solutions
    • Try to verify this by sending the same fax to other fax machines. If these transmissions are successful, then notify the user of the remote machine to make them aware of the issue.
    • If the fax fails when sending to other machines, turn it off for 10 seconds, turn back on, and then try sending again.
    Error Code: 334
    Definition

    The remote fax machine might be defective.

    Solutions

    • Try to verify this by sending the same fax to other fax machines. If these transmissions are successful, then notify the user of the remote machine to make them aware of the issue.
    • If the fax fails when sending to other machines, turn it off for 10 seconds, turn back on, and then try sending again.

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    1 Answer

    Remote fax error when sending a fax


    Does it only happen going to one certain fax destination or every destination? There are some things to try on the Lexmark web site.

    Go to www.lexmark.com and click Support->Technical Support. Type in 4270 in the 'Search by Model' box. Type in 'Remote fax error' in the 'Search the Knowledgebase' box. There is a topic called 'Problems Sending a Fax to Specific Fax Machines' that has some good general tips.

    Steve

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    Hi, Remote Fax Error being displayed


    Set the DRPD in the settings to 9600 and then try send a fax ...

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