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Re: GPS 2 plus: The unit will not aquire satellites.
Try removing the batteries from the GPS and reinstall after a minute or two.
If you still have problems, you can speak with a Garmin representative to determine if it can be fixed over the phone or can be repaired at their service center. They can be reached below:
North America - Consumer Products (for all Garmin products except Apollo aircraft) Monday - Thursday: 8 AM - 6 PM, Friday 8 AM - 5 PM Central Time (closed holidays) US: 913-397-8200 US Toll Free: 1-800-800-1020 Canada: 1-866-429-9296 E-mail Product Support
Europe - Consumer Products(for all Garmin products except Apollo Databases) AustriaFor all Garmin products except Aviation. Monday – Thursday: 9:00 AM – 17:00 PM (GMT/UTC +2) Phone: 43 (0) 3133 3181 0 Website BelgiumFor all Garmin products except Aviation. Friday: 9:00 AM – 15:00 PM (GMT/UTC +2) Phone: 00 32 2672 5254 Website DenmarkFor all Garmin products except Aviation. Monday – Friday: 9:00 AM – 17:00 PM Central European Time (GMT/UTC +1) Phone: 00 45 4810 5050 Website FinlandFor all Garmin products except Aviation. Monday – Friday: 8:30 AM – 16:00 PM (GMT/UTC +3) Phone: 00 358 19 311 001 Website FranceFor all Garmin products except Aviation. Monday – Thursday: 9:00 AM – 18:00 PM Central European Time (GMT/UTC +1) Friday: 9:00 AM – 17:00 PM Central European Time (GMT/UTC +1) Phone: 00 33 1 5517 81 89 Website GermanyFor all Garmin products except Aviation. Monday – Friday: 8:30 AM – 17:00 PM Central European Time (UTC/GMT +1) Phone: 00 49 898 58364 880 Website ItalyFor all Garmin products except Aviation. Monday – Thursday: 9:00 AM – 13:00 PM / 14:00 PM – 17:30 PM (GMT/UTC +2) Friday: 9:00 AM – 13:00 PM / 14:00 PM – 16:30 PM (GMT/UTC +2) Phone: 00 39 02 3669 9699 Website PortugalFor all Garmin products except Aviation. Monday – Friday: 09:00 AM – 12:30 PM / 14:00 PM – 18:00 PM (GMT/UTC or GMT/UTC +1 depending on city) Phone: 00 35 1214 447 460 Website SpainFor all Garmin products except Aviation. Monday – Friday: 9:00 AM – 13:30 p.m / 14:30 PM - 18:00 PM Central European Time (GMT/UTC +1) Phone: 00 34 934 972 373 Website SwedenFor all Garmin products except Aviation. Monday – Friday: 9:00 AM – 17:00 PM (GMT/UTC +2) Phone: 00 46 7744 52020 Website United KingdomFor all of United Kingdom users and customers in unlisted countries in Europe, Africa and Middle East Monday – Friday: 8:30 AM – 17:30 PM Western European Time (GMT/UTC) Phone: 00 44 808 238 0000 Website
a 6ya expert can help you resolve that issue over the phone in a minute or two.
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This unit may not aquire satellites as fast as the newer units. Make sure that it is locked on to as many satellites as possible. Also, make sure that yu are not under any metal obstructions such as a flybridge or bimmini. This should help.
During the initial start up of your GPS it may take 15-30 minutes to lock satellites depending on where it is. I would suggest giving it a full charge powering it on then let it sit for 30 minutes. If you are unable to lock satellites still there may be an issue with your unit.
Your problem might be that the GPS can't get a lock on the satellites and it doesn't know in which part of the world it is.
I suggest you download the latest updates and QuickFix, then leave the unti close to a window (even if you are indoors). The unit should be able to get a fix on the GPS satellites in less than 15 minutes.
Please, let me know if you need more detailed instructions
By the way, TomTom suggest to update your GPS at least once a week. This ensures that the GPS can finde the satellites quickly. believe me, after I did it the 1st time, the GPS was able to find the setellites in less than 10 seconds. Most GPS take a good couple of minutes :)
it hasnt linked to the satellites yet...make sure its fully charged, then slide the switch to the off position for 15 seconds, then power it back on and take the unit outside in clear view of the open sky and wait until the satellites lock on.
you can tell when the satellites are linked by the bar at the top in the main menu area..you need atleast 3 green bars for it to aquire your position.
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As GPS units are used, data is gathered which
helps them acquire satellites quickly at the start of each use. If a device is
used daily it should be able to acquire satellites in a minute or less. Using a
GPS device while it is outdoors with a clear view of the entire sky is the
ideal condition for acquiring satellites. Please know that there can be several
different factors that may cause a GPS unit to not acquire satellites:
If your unit is trying
to acquire satellites for the first time, it may take longer than normal
to establish an initial position. If the unit is powered on and outdoors
with a clear view of the sky this should not take more than 3-5 minutes.
If your unit has not
been used for an extended period of time (more then a month), it may take
3-5 minutes to acquire satellites.
If your unit is indoors,
it may not acquire satellites. Even standing next to a window indoors will
block a majority of the sky which is needed for a device to locate and
lock onto a satellite signal.
If you have just
finished updating the software in your unit or you have performed a master
reset, your unit may take 3-5 minutes to acquire while outdoors as the
data that is used to locate satellites may have been erased.
If your unit has
traveled over 500 miles while turned off or not tracking your travel, it
may take 3-5 minutes to acquire even in ideal conditions.
If your vehicle has a
protective coating on its windshield or electronic devices which interfere
with the unit receiving signal, your unit may need an external antenna* in
order to acquire satellites.
If you suspect this to
be an issue, try taking the unit outside of the vehicle with a clear view
of the sky for 3-5 minutes so that the unit can acquire satellites. If
your unit loses satellites once moved back into your vehicle you will
most likely need an external antenna*.
If your unit is still having trouble acquiring
satellites, please ensure that it has the latest version of operating software
by using our WebUpdater program. Once
your unit is updated please allow the unit to acquire satellites outdoors in a
stationary position with a clear view of the sky.
im going to assume the satellites are not locked on.
look up at the top right corner of the map screen, and there should be atleast 4 green bars..if not, the satellites have not locked on to your position yet and wil show the last location you were at when i lost the satellites.
take the unit out side in clear view of the open sky and turn it on, then hold the power button for ten seconds. after it turns off, hold the power button till it starts. let it sit outside for up to 30 minutes to aquire the satellites.
if that fails, go HERE and download and install the latest update. just follow the install direction and it should fix it.
try a hard reset. start the gps and using a paper clip insert it in the little pin hole on the side of your 4040 and take the gps outside in full view of the open sky and let it aquire the satellites, it may take up to 30 minutes it lock on to the satellites. if that fails, follow the link below to update the unit to the latest firmware for the 4040 you must register it on the magellan site before they will let you download anything.
FYI ....My Roadmate 760 would not aquire a signal, I went to diagnostic screen and found it was detecting/tracking 0/0 satellites. Held the plugged in unit out the window and within 10 seconds was tracking 7 satellites! Turned out my 1999 Olds Silhouette Van has a anti-glare filter inside the factory windshield that blocks GPS signals.My wifes 2001 Chevy Impala also has same type filter. Check your windshield, filter is visible inside glass to within about three inches of edges of glass. Worth a look.