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My XC 865 Xerox Copier has been trouble-free and productive for about 10 years. I thought it could use routine maintenance now, as it crumples paper now and then, and needs ink at the moment. Do you know of anyone who will come to my house in Medford, MA 02155, to service it? My number is 617-429-2422. Sincerely, Carolyn Stevens

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  • carolyn2stev Sep 29, 2009

    Hi, thank you for the suggestion.  why is it important to remove my phone number?  And if it is important, would you please assure that it is removed, and tell me.  Thanks, CS

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Here is a link to a company out of Boston that sells and services Xerox equipment.

http://www.doctech.net/


I'm not sure if you can modify your question to remove the personal information you posted but I suggest you try. I'll also flag the post so perhaps a moderator can remove your phone number.

Posted on Sep 29, 2009

  • compugrl Sep 29, 2009

    I can't remove the phone number from your post. It is never a good idea to post your phone number in a public forum on the internet.

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Documate error 8


Hello.


I am a Support Engineer with Xerox Scanners.

E8 is a Paper Jam error that could be caused by:
- paper crumpling during scan.
- paper is multi-feeding all at once instead of feeding separate.
- scanner continuously tries to feed after paper has fed through.


if the paper is crumpling during the scan, make sure the inside of the scanner is clear of any obstructions. use the paper guides in the ADF tray to keep the paper straight when feeding in.

if the paper is multifeeding while scanning, fan out the pages before inserting them into the scanner. if problem persists, try cleaning the rollers with rubbing alcohol and a lint free cloth.

if scanner tries to continually feed after the paper feeds through, the ADF tray will need to be reseated. open the scanner and remove the ADF tray at the top. line up the 4 keys at the bottom of the tray with the 4 corresponding key slots inside the scanner. push the tray back until it clicks into place.


We also have an extensive support site and knowledgebase at
http://www.xeroxscanners.com/en/en/support/


If you continue to experience trouble, please feel free to contact us by calling 800-648-0410.


Regards,

Xerox Scanners Support

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Tip

Xerox XC and XD series copier H3 or H4 error code reset procedure


To reset the H3 or H4 condition on just about any Xerox XC or XD series copier press the following key's in sequence and as quickly as possible (with 4 seconds for the first 4 keys)
Press "C" then the far left key (exposure mode) then the "C" key then the far left again.
So in other words C, far left, C, far left
If done correctly the display should go blank.
Now key in 14 as if you were going to make 14 copies.
Now press the print button.
The machine should reset and the code should be gone.
9 times out of 10 this is a false code that pops up due to power surges or noise.
If the code comes back this means you have a heater lamp or thermal fuse (more common) failure in the fusing area and will need service.
This procedure will work on all Xerox XD and XC models.

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On a XC 1040 machine either there is a jam on the fuser, the fuser switch fell out of place, or the sensor swich arm fell off the registration sensor.
Since we cannot see the machine we might understand what is taking place.
If the machine is turned off and back on and there is no red light, then the machine must be able to attempt to make a copy. If a copy does not come out, then there is problely some worn feed rolls.
If when the machine is turned on and there is a red light then th There can be some bad paper feed cluthes as well.There might be a paper stuck at either fuser assemly or paper feed roller areas.
Provide more description about the visuals on the machine.
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Look up on google a business called "The Parts Drop". Ask for Britt, part is $13 or $14.

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That sounds like your toner is empty. Sometimes that cartridge runs out or low on ink and just doesn't display.
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