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to reset drum counter u have to go in simulation clear density clear density enter 24 press start button where u normaly press to make copy then enter 7 again press start button off your machine and back it on that,s it
The paper detector on the fixing units have a history of going bad. The fixing unit is the hot roller above the drum inside the right door on the top. As the copy comes thru the rollers the paper hits a plastic lever that is spring loaded and located in the middle of the fixing unit. The sensor is all the way to the right side of the fixing assembly. If you move the lever in the middle you'll see a piece of plastic moving on the right, that piece comes out of the sensor and if can't reset the jam, that piece may not be resetting itself back inside the sensor. This is difficult to try to explain.
First, is the paper being fed at all? If the paper is being fed and jams at the same location then a senor, actuator or switch is bad, out of place or broken. If the device will not clear the jam light, completely power down the device, unplug from wall, let set about 30 sec. to 1 min. and then replug in and see if it reset. If the device did not reset then again a senor, actuator, or switch is out of position ( being held up in the paper path). If the paper does not feed at all then the feed section is the problem. Clean the feed tire (s) the rubber restorer or a high alcohol base cleaner. Listen to hear if the feed tire (s) are even turning. If feed is not turning then it could be clutch, motor or board problem.
I had almost the same problem but the problem that I had was that after running 5 or more copies it would show a jam with no paper anywhere. And the only way to clear the jam was shutting the machine off and turing it back on.
What I found out was that the gate (flag) on the fuser unit was heating up and the gate (flag) was sticking a bit. (Plastic that close to the fuser isn't the best design)
Anyway, the only way to resolve this problem was replacing the fuser that had a new gate (flag) already installed.
You can replace the flag by itself also.
The way to see if your machine has the same problem, is if you get a jam and you open the right side door, push the black gate and see if it moves a little bit. If it was stuck then your machine is doing the same as mine was.
Hope this helps.
Check that the paper feed roller is clean as if the roller slips it causes a late paper pickup jam but nothing will be in there also maybe a small torn piece in the machine some where. and check the fuser make sure that is it not stuck in there if no to all these then is will need a control board.