Printer does not print entire letters along lines of a document. I omits the top portion of capital letters, and does not print complete lower case letters along the same line. Tried tech support, with no luck. Performed all the service items in the printer software. No change. Reinstalled printer driver software. No change.
Try to print a self test page from the printer itself, do these:
Press and hold the Cancel and the Color buttons at the same time.
Release both buttons.
The Self Test Report will be printed.
and check if it is the same output, if yes then follow the steps below:
Some of the ink cartridge ink nozzles may be clogged with dry ink. Use the ink cartridge cleaning service to try to clear them. Follow the steps below:
Verify that there is plain white paper in the Input tray.
Press Setup .
Press or to select Tools and then press OK .
Press or to select Clean Print Cartridge and then press OK . The unit prints a test page.
Examine the test page. If the print quality of the page is good, stop here. If the print quality appears to be getting better, run the Clean Print Cartridge utility again
If the self test appears better, Increase the copy quality setting (Normal or Best) and try copying again. If the quality is still poor, continue to the next step.
If the quality is still poor, one or more of the cartridges may be low on ink or empty. Follow the steps below to check the ink levels.
Open HP Solution Center .
Click Settings .
Click Print Settings .
Click Printer Toolbox .
Click the Estimated Ink Levels tab
Replace any ink cartridge that is low on ink.
If the ink levels are not low, clean the cartridge face and electrical contacts at the back of the print carriage.
Open the front of the unit to access the ink cartridges.
After the ink cartridges are at the center, unplug the power cord from the back of the unit, and remove the ink cartridges. The power cord must be removed to ensure that the unit is not damaged during the cleaning process.
Clean the cross-hatched area of the ink cartridge with a soft clean cloth that is slightly dampened with clean water to remove any build up. Avoid cleaning the ink cartridge nozzle plate. Cleaning this area can force foreign matter into the ink nozzles and plug them.
With a soft lint free cloth slightly dampened with clean water, clean the copper-colored contacts on the back of the ink cartridges.
Allow the cartridges to dry before reinserting them.
Close the unit, and plug the power cord back in.
Print a self-test page to check the results. Follow the steps below to print a self-test page.
Press Setup .
Press or until Print Report displays and then press OK .
Press or until Self-Test Report displays and then press OK . The self-test report prints.
If the problem is not corrected by cleaning the ink cartridges, replace the ink cartridge(s).
IF THE SELF TEST REPORT IS CLEAN, THEN TRY TO PRINT FROM ANOTHER SOFTWARE LIKE PAINT, NOTEPAD AND IF THE OUTPUT IS OK THEN THE PROBLEM IS ON THE SOFTWARE THAT YOU ARE USING
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Usually, the size of the letters depend on how large you have them in your document. Open your document, highlight the letters you wish to change (or the entire document if you want to change everything) and from the menu bar at the top of the screen, (Usually under "Format") you will find a "Font" selection. Increase the size of the font by selecting a larger number. This will change it on your screen as well as when the printer prints it. You may have to save the changes before printing.
Could have a corrupt driver. Disconnect
the printer or at least be sure it is turned off. I'd do
both and when the CD software program asks you to connect the printer
to the USB port, do so and it should again work properly.
Hope this helps. Bud
hmm..now..that sounds more like a software issue, than a hardware issue. Can you check on all version updates for the software from MSoft, and ensure that the drivers for your printer, by application, are up to date. From what I'm seeing, this MAY not be a printer issue.
and, if you want, we do this sort of service call remotely. see my link here for more on that.
Hi, I can help you with your printer problem.
Please open this document and follow the instructions to the letter.
Let me know how it goes.