If you go to the START button and scroll to ALL PROGRAMS, then up to the ACCESSORIES option, there should be a SCANNER/CAMERA wizard option. If you click that option, it should take you through the scanning process.
Or, if you put what you want scanned on the screen and press the SCAN button on the actual printer, it will do the same thing.
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Double Click on HP Solution Center icon to open. The HP icon will be on your desktop or in your start menu. It is the icon that materializes after you use the CD to install your HP scanner or multifunction printer. (It may appear slightly different depending on the model and type of HP scanner or printer).
Place the document or photo on the glass platen in the proper corner. There is an arrow that illustrates proper placement in HP scanners and printers.
Click the settings button on the bottom of the HP Solution center screen. It appears as a wrench. This will assist in setting up your scanner or all-in-one HP printer to scan at the touch of a button. Follow the on-screen prompts for photos and documents. Then, scan by clicking the Scan Picture or Scan Document button as appropriate.
Select the proper choice once you scan, such as save to file (specify where) or email (You also can set up a folder ahead of time so you know where to find the document or photos once they are scanned). Often times the computer will create a default my scans folder and organize them by saving them by date and month scan.
Click scan and then wait for box to appear. You will see the document or photo being saved and the blue bar will display progress in the HP screen.
Save the file if the HP software has not already done this for you. Put it in a folder you create and give it a name you will remember.
Then click "Save"to finalize it. The document should be in the folder that you designated.
Repeat the process for multiple pages. Keep the HP Solution Center screen open until your scans are finished.
Hi there. You can only use the scan option by phisically connecting the printer to a computer. If you share a printer on a LAN and connect it to another computer to use, it won't allow you to use the scan option. This option is not supported on printers shared with another computer. If you installed the printer on a LAN with a print server, make sure the server can support the scanner drivers, otherwise you can't scan.
The scanner failure message usually occures when the scanner bulb is not getting heated properly or the scanner bulb is defective.
We can check with the issue by connecting the printer direcly to wall outlet and then lift the scanner lid and press scan or copy button and check for the scanner bulb is lit and scanner machinisum is moving fine under the scanner bed..
There is also a Firmware update released by HP that can be downloaded and installed to fix the issue:
Here is the link:
Just click on the link and in the download webpage click on the download only button and select save to save the download to the computer and once the file is saved make sure that the printer is turn on and connected fine and click on the file to install the firmware update to the unit
If the issue still presists try to performe the steps in the below webpage:
Hope this will help you to fix the issue