Question about Palm Zire 31 Handheld

8 Answers

Touch screen will not respond

Have not used my Zire31 in a while and have found that the touch screen will not work. I did a hard reset and then the touch screen began to onto the next issue. Once I got the touch screen working it came to the Digitizer Screen and continued to ask me to "Tap the Target". The target moved from one corner of the screen to the other, but never went to the next screen. I Did this target tapping for a full minute. Is it suppose to go this long? Please help

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  • jaydubya11 Jan 07, 2008

    my palm has the exact same problem what do you do to fix it?

  • WML6067 Jan 16, 2008

    I have the same problem. And many others have too. I really want to know how to fix it.

  • sdb2go Feb 04, 2008

    Have the same problem touch screen not working, did a soft and hard reset, when target came up, didn't move from lower right corner and did not respond to stylus. Can anyone help.


  • Anonymous Mar 04, 2008

    i opened my zire box stylus is not reponding plzzz suggest

  • Anonymous Apr 18, 2008

    My touchscreen doesn't respond. Did a hardset, tapped the center of the target, it targets just bounce back and forth and I never advance to another screen. Is there a fix for this?

  • Anonymous May 15, 2008

    I did a hard reset and then the touch screen began to onto the next issue. Once I got the touch screen working it came to the Digitizer Screen and continued to ask me to "Tap the Target". The target moved from one corner of the screen to the other, but never went to the next screen.

  • mlhoney1 Jul 27, 2008

    I have tried both hard and soft resets. Still having trouble getting out of tapping the targets. tried solution offered. no joy.

  • auscarr Aug 17, 2008

    same problem here

  • kdzire Oct 09, 2008

    I've got the same problem. I can get to the hotsync screen, but cannot tap the hptsync button. Is there a way to force a hotsync from the Palm Desktop or using the toggle keys on the zire 31?

  • evipipsqueak Jan 13, 2009

    I have this problem too. When i start up my palm it goes to the digitizer screen. The "tap the target" keeps going and going. I continuously hit it over and over and it doesn't move on to the next screen. It works when you hit it and moves to the next target (from corner to corner). But it never gets past this screen. I have tried the soft and hard reset. I have erased everything off of it and it still wont get past that part. Any ideas please? thanks :)

  • edpatino59 Feb 03, 2009

    the first time I said do not erase, and now after the hard reset is not asking me again and the screen still does not work

  • Anonymous Feb 06, 2009

    just got my zire 31 today after buying online. did i get the big rip off? okay so I reset while holding down the power key. now i bring up the menus but the stylus will not work - I CANNOT CLICK onto anything!!!! HELP

  • johndins May 21, 2009

    same as amm40

  • Anne Moorehead May 11, 2010

    Have not used my Zire31 in a very long time but have kept it charged up. I did a hard reset and the screen came on and just said Palm Powered but none of the keys work, the touch screen won't work. HELP!!!!



8 Answers

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I had the exact problem as you, and was at my wit's end and ready to throw my Zire into the trash can, but decided to give it one last ditch effort by getting in touch with Palm tech support. Boy am I glad I did, because the solution was so easy: what you need to do is hold the power button while you do the hard reset (in the back, using a paper clip), but the key to this step is to keep your finger on the power button for a full 30 seconds. When I tried this same process before, I experienced what you are experiencing, but when I help the power button on for 30 seconds, just like the tech instructed me, it worked on the very first try. It was so easy and it fixed the problem. Give it a try!

Posted on Feb 01, 2009

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I had the same problem today. My digitizer would not respond at all despite numerous attempts at hard resets. Finally, I held down the power button while doing a reset (inserting a bent paperclip into the reset hole in the back) and when I let go of the power button I got a message saying "erase all data?" Knowing that my Zire 31 was backed up, I answered yes and the machine reset itself as if it was a new machine out of the box with factory data.

The digitizer worked perfectly!

I then did a hotsync and got all my data back.

Posted on Jun 01, 2008

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Yes I had the same problem even after a hard reset and cleared all data. My unit lives in my shirt pocket under a fire resistant suit we are required to wear so it spends many hours every workday in a sweaty hot humid area. I ended up warming unit with a hair dryer intil the case was warm to the touch and did another reset after it cooled off and everything came on as it should.

Posted on Jul 27, 2009

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Hard reset with a 30 sec power button hold has not worked, screen still goes into perpetual calibration mode when it comes back up.

Posted on Jun 29, 2009

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Posted on Apr 15, 2009

Same here wtf

Posted on Mar 11, 2008

My palm has the exact same problem what do you do to fix it?

Posted on Mar 04, 2008

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The clue here is the 'after a few years' bit. palms have a rubber spacer between the TS and the front plastic which prevents the plastic from touching the screen. With age however this spacer gets compressed and the plastic tends to touch the screen and hence stop working.

The solution is equally simple. Open up the palm and seperate the screen from the front plastic. Cut a 2 thin thin strips (say 2mm wide and as long as the screen) off the edge of a visiting card and place it on the now squished rubber spacer (looks like glue) on the inside of the front plastic, one on each side. The edges of the touch screen are not touch sensitive and the paper must press exactly here. Reassemble the palm making sure the paper is well inside and not visible from the outside. The paper may be only 0.1mm thick, but that is enough to keep the plastic from pressing the screen.

Posted on Aug 08, 2009

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