Question about Dell 5100cn Laser Printer

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Gears not engaging Dell 5100CN

Hi
We have a Dell 5100cn and the gears on the 4 rollers that have the magnetic media in (sorry dont know technical names these are the rollers that engage with the imaging drum). The gears appear to be slipping, when stripped down I found that only certain rollers are not turning but when i move the position of the colour i find that it is not related to the specific colour and just seems to be an engagement problem between the 2 sets of gears, i have tried turning the gears with the imaging drum out and if you lift the carriage holding the colour feeders then they all engage but there is no sign of wear at the base of the carriage or where it sits
Thanks
Simon

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6 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

  • 1 Answer

SOURCE: dell 5100cn code 009-363

Nicholas -

There is no real solution to this problem that I've been able to find. And I myself have not been able to find anyone that has the service manual for this color printer.

Here is what happened with my printer. I normally use this one company for compatible toner cartridges for our office printers. I've never had any issues with their HP, Brother, Canon Phaser or Dell laser products - EVER. When I went to re-order my Dell 5100cn toners again from them - ordered 2 black and 1 each cyan, magenta and color - none of the toners worked right. When they were installed, the machine produced that 009-363 restart printer message.

Now this company has ALWAYS taken care of me. We thought maybe the chips in the toners were outdated or something compared the the recent firmware update my printer had recently had. So they shipped out a complete new order for me. But the second set of toners did the same thing. So they sent one of their Dell Certified technicians to the office - we are on a cleaning plan with them so he just looked at the Dell printer while he was there doing the other work. He could not find anything physically wrong with the first or second set of toners, but yet they would not work in my printer. He even tried going through the menu options to select "allow non-Dell toners" too - thinking that maybe the printer just wasn't liking the Dell compatibles. I never had to do this before with their Dell compatibles, but it was worth a try. But even when selecting that, the printer still produced the 009-363 restart printer message. He took the toners back with him, and left me with a set of Genuine Dell toners - just to get me through what was happening so I wasn't down a printer.

The company called me and said when the technician returned with the compatible Dell toners they'd shipped me, they installed them in their test Dell 5100cn printer and they worked fine! So it was appearing that the problem might have been my machine or something.

I searched online everywhere, and the supply company I used also spoke with Dell tech support on my behalf - but got no where with Dell as usual - their Tech Support is totally useless!

About a month goes by, and my supply company says that they received a new shipment of Dell chips that have a newer firmware than even what my printer has, and that they'd like to send their technician out again to test them out in our machine. The tech came by, installed all of the toners - and they worked!

So it definitely was something to do with the firmware that was on my printer versus the firmware that was on the chips in their toners. My printer for some reason did not like that "lot" of toners they had made using those chips. And when they produced their next lot with the new firmware chips, the printer accepted everything ok.

Since then I've used their Dell compatibles with no issues. I think it was just a fluky thing as it hasn't happened since. Overall I think you just need to find a company like mine that continuously produces new toner cartridges using new Dell chips in their toners. Once in a while you might get a fluky one like we did, but my company definitely took care of us. Just try to find a company that has a good cartridge - you don't have to keep buying the expensive Dell brand - especially when they don't even know what the problem is caused by either.

Posted on Oct 02, 2008

Corysf62
  • 188 Answers

SOURCE: 010 397 Error Message on Dell 5100cn

The following steps are the troubleshooting steps that should be followed for error code 010 397.
First, the definition of the failure is <IOT Fuser Failure>, and means a Fuser Error is detected.

1) With power off, reseat the fuser by physically removing it from the printer, then reinstalling it and locking it in place. Turn the power back on. ( if the error is still present, proceed to step 2 ).

2) If reseating the fuser did not resolve the problem, Replace the fuser with a known good fuser.
( if problem is not resolved, proceed to step 3)

3) Replace the LVPS ( low voltage power supply ). ( if problem not resolved, proceed to step 4 ).

4) Replace the PWBA MCU ( printed wiring board assembly - machine control unit ).

END of troubleshooting.........

In most cases, the fuser itself is the problem. If you tried to reseat or replace the fuser while power was still on, the LVPS could have been damaged just as if there were an electrical storm.

Hopefully this helped.

Posted on Oct 02, 2008

  • 10 Answers

SOURCE: Need IP address for Dell 5100cn printer

You will need to print off a printer settings page. Usually found under the Reports menu or something similar. It will list the IP address. Once you have the IP Address, make sure it is set correctly in your printer drivers in the Control Panel on your computer.

Posted on May 29, 2009

kakee
  • 1268 Answers

SOURCE: dell 5100cn change ip address

Changing Printer's IP Address isn't that complicated. There are two ways on how to change the printer's IP Address.

If you know the old printer's IP address, you can simply type that old IP address on the Address Bar of your Internet Explorer or any other browser (ex: http://192.168.1.101). It should redirect you to the printer's User Interface. From there you can go to Network then TCP/IP settings. You can change the IP address of the printer. Make sure to use an IP address within the same range of your network.

The other way to change the printer's IP address is by its own Menu/Settings on the printer's LCD panel.
On your printer, press Menu then got Settings. Look for Network or LAN settings and click on Advance. Select TCP/IP and click on Edit. You can now change the IP address of the printer from there. Click on Done or Save after that.

Note: Make sure the use the correct IP address within the network's range.

Posted on Jul 16, 2009

MalKontent68
  • 748 Answers

SOURCE: dell 5100cn as a netwok printer via my LAN

Print a network configuration sheet from your printer's menu, and you will see if it acquired an IP address properly from your router (it should be in the same range as the IP addresses your computers are getting from that router).
Then if your printer software has a feature that will search the network for the printer during driver installation, it should find it. Most network printer driver software will do that.
If it's just drivers, then you have to install it more manually. If we're talking Windows, go to Control Panel, Printers, Add printer. Choose Local Printer, then when it comes to port selection choose Create new port, choose Standard TCP/IP port. and enter your printer's IP address that you found on your printer's configuration sheet.
Then if you already installed the drivers before, you can choose the proper make and model from the list. If you didn't, then you'll have to point the add printer wizard to the CD with the driver.

Posted on Nov 20, 2009

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Replace Transfer Roller


If the printer still says to replace transfer roller even after it's replaced, then remove transfer roller and manually turn the gears on the transfer roller a few times. It must get stuck or something. Then replace the transfer roller and it should work.

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When you say the gears are not messing, what exactly do you mean.

Do you actually hear gears grinding, or are you just having an issue with magenta not printing properly.

if you hear grinding, where is the noise coming from? at the top right corner by the toner, or on the right side in the middle?

In either case, if you actually hear a grinding noise, this would require replacement parts to repair as these are not consumable user replaceable items.

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