Question about Maxtor Fusion 500GB External Ethernet (DHB01Q500)

1 Answer

My hard drive was knocked of the table and landed on carpet

My hard drive was knocked off the table and landed on the carpet. It was plugged in at the time. It's power is working because i can see the green light, but it's making this sound and when i connected it to the computer it doesnt say it's i can't open up any files! please help!

Posted by on

  • wat_is_new Sep 29, 2009

    ummm it was a a maxtor external desktop hard drive 500GB..the hard drive wasnt in the computer it was by itself it's like one of those portable ones.. (i hope that makes sense, cause im not really good at computer

  • wat_is_new Sep 29, 2009

    ummm it was a a maxtor external desktop hard drive 500GB..the hard drive wasnt in the computer it was by itself it's like one of those portable ones.. (i hope that makes sense, cause im not really good at computer



1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 20 achievements.


    An expert that got 10 achievements.


    An expert that got 5 achievements.

  • Master
  • 32,281 Answers

Computers do not like being dropped especially when it is powered up and running. It can do a heaps of damage.
If the hard drive in the computer makes a clicking sound and it won't boot up and/or an error message says it cannot find the hard disk or operating system, then the hard disk is damaged beyound repair.
With luck if the hard disk is only damaged then you can replace the hard drive and install Windows on the new hard drive with the device drivers and your programs. Your data on the old hard drive is gone unless you backed up your data onto CD, flash drive etc.

Posted on Sep 29, 2009

  • Chris Hingee
    Chris Hingee Sep 29, 2009

    The same applies to the external drive.The hard drive could be faulty or the hard drive adapter case may be faulty. To test the hard drive, remove the hard drive from the case and attach it to an USB hard drive adapter and connect it to a computer's USB port.

    If the compute cannot detect it as an external drive then it is definitely faulty. If the hard drive is OK then you need a new hard drive adapter case.



1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Refitted diesel pump to a Toyota land cruiser 1998. Car is ok on tick over, but terrible knocking when I accelerate

the problem will be the injection timing of the fuel pump. If you pulled the pump out with the drive gear attached then you are probably 1 tooth out . take the cover plate off and see where the timing mark is on the gear and match it with the mark on the fuel pump. If you have no experience in this area get assistance from a diesel pump specialist.

Mar 12, 2013 | 1998-2007 Toyota Land Cruiser Designer...

1 Answer

Hello, I have a Buffalo Drive Station External USB 2.0 1TB Hard Drive and i am concerned about it. See i was backing up my laptop when i accidentally knocked it (the external) over it was sitting on carpet...

Most external hard drives can take a little abuse. Keep in mind that their threshold is very very little abuse, but just falling on it's side on carpet will not cause any issues. I have seen much worse.

Apr 08, 2011 | Computers & Internet

1 Answer

I have a seagate 1tb external hard drive. i knock it off my table and it landed cables down. Unfortunatly it push the usb connection in the hard drive in and it cam apart. I opened up the drive and it...

You can try soldering it back, but it may still not work. If your soldering skills are not great, you should probably let someone who does that kind of work for a living try the repairs. Give me a call if you need to.

Jan 07, 2010 | Seagate FreeAgent Pro 1TB External USB...

1 Answer

My maxtor basics 500GB external hard drive was writing some music files from itunes when my son tripped on the power cable disconnecting it and knocking it from the coffee table to the floor (approx 18...

Try going through the initial install procedure again, but don't allow it to reformat the drive. These devices are quite fragile especially while reading or writing data, and yours' may be toast. If this is unsuccessful, there are data recovery firms that can retrieve some of the information, but are quite costly.

Aug 23, 2009 | Maxtor (L01F500) 500 GB Hard Drive

1 Answer

Maxtor Basic 500Gb hard drive - knocked and will not power up?


They do not generally distribute spare parts for these cases. You can however purchase new complete enclosures without a drive for a small price and transfer your existing drive into the new enclosure. As the actual hard drive can generally survive several G's worth of drop force even when running, it's most likely the harddrive is ok. Once in the new enclosure test the drive out, if it works, you're done. If it doesn't the drive itself is the problem, reply here by adding a comment with your country and city and I will pass along a recommendation for a professional facility.


Jun 05, 2009 | Maxtor Computers & Internet

1 Answer

External hard drive fell off table now ''drive not found''


these drives are a bit delicate and do tend to damage easily when dropped. You may just have knocked a cable loose, could have damaged the usb controller board or may have damaged the HDD.

If you're not concerned about warranty, you can slide the shell off of the body of the drive with a little prying around the back edge(around the metal end with all the plugs. It can be put back when you're done but you will likely leave some tool marks on it.

Once you have it open you will see the HDD mounted along the cases length, at one end it has two small cables attached. ensure they are snug, then follow each to it's other end and ensure they are snug, the check the small circuit board running perpendicular to the HDD to ensute the pinned end it securely attached to the larger ciruit board.

Test the drive, if no luck the next step involves buying a new drive enclosure. Go to you local computer store and ask for a 3.5" SATA Hard Drive enclosure. Then finish disassembling the Western Digital, removing the HDD and placing it in the new Enclosure, be careful not to touch the circuit board attached to the bottom of the hard drive.

Once you've installed the HDD in the new enclosure plug it into your computer and power it up. If this works your done, if not the HDD may be finished.

Still if this doesn't work you can send the HDD for recovery to a pro, try Armor-IT Data Recovery in Canada, they have good rates and are listed on FixYa's directory.

Hope this helps FixYa


May 10, 2009 | Western Digital 250GB MyBook External USB...

2 Answers

Clicking sound & not seen

Does BIOS detect the hard drive? if not then it has conked off. Buy a new one.

Dec 20, 2007 | Maxtor Personal Storage 3200 (U01E200) 200...

10 Answers

Lightly Dropped Seagate 100GB External Hard Drive

Unfortunately, this probably means the read/write heads were jarred and can no longer function properly. That's usually fixable, but it's a very expensive fix because the parts are inside the hard drive and the data surfaces are very delicate... Most people are better off simply replacing the hard drive unless the data is absolutely vital.

Dec 06, 2007 | Seagate USB 2.0 External Enclosure + 400GB...

1 Answer


sad to say but your hard drive was already damage badly! the head might have already scratched the cylinder. it is very sensitive! no other good suggestion i can give you! sorry! buy another!

Dec 05, 2007 | Maxtor OneTouch II external hard drive...

1 Answer

Presario 2200 laptop "no workey"

how long did you have it on the carpet for, lalot of laptops need circulation under them , it is possible it over heated if it was for a long period of time, otherwise, check to make sure the power cord is working correctly , remove power cord and battery , then plug cord in , leave battery out of machine , then try to start it, multi generic power adapters can also cause this problem , not sure if u are using one or not ? you can also try removing the ram , which is located on the bottom of the laptop, add one stick at a time and try start it , also try starting it without the hard drive in, this will give you a indacation if the ram or hard drive is faulty and causing you this problem , laptop hard drives a very weak , sometimes it can take only a small knock to damage a laptop hard drive , mostly when it is powered on, ,

Nov 17, 2007 | Compaq Presario 2200 (292600-004) PC...

Not finding what you are looking for?
Maxtor Fusion 500GB External Ethernet (DHB01Q500) Logo

270 people viewed this question

Ask a Question

Usually answered in minutes!

Top Maxtor Computers & Internet Experts

Arora Singh
Arora Singh

Level 2 Expert

180 Answers

Computer Links

Level 3 Expert

2385 Answers


Level 2 Expert

81 Answers

Are you a Maxtor Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides