Question about HP OfficeJet D135 All-In-One InkJet Printer

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Trying to fax

What does it mean when fax results says no answer? Does it mean the one I am faxing has their fax machine off? Or am I doing something wrong?

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Re: trying to fax

it means you may have dialed the wrong number.
The fax machine your calling did not pick up. You can test the above by. Using your home phone or cell phone & call the fax number your trying to connect with. You'll know if it is a fax machine by the tone you hear.

Posted on Jan 30, 2008

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When I try to fax something, the result is Error 388*. What does this mean? How do I fix this problem?

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There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.


Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

Suggest making sure that fax is plugged into master phone socket...i.e. not via extension or extension cable etc

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My fax will not send. the report says fax sent and the result is no answer

Sounds rather conflicted...any way, first step "send" a fax to a phone that rings (cell phone, phone near the fax). Make sure that the phone you are calling rings, if not plug a phone in to the fax line and make sure you have a dial tone. If you do try to change the phone line on the fax and repeat. Basicly this step is to ensure the fax is dialing out.

Next, dial the number you are faxing to with your cell phone or another phone. Does the fax machine at the other end answer (squaking noises). If not are you dialing the right number. If the fax machine at the other end does pick up, hang up and wait a few mins (so the line will clear) and try to send your fax again.

Try sending a test fax to a known good (have sent faxes to the number before with success) fax. If this works, its a communication hand shake error. You may need to power cycle both fax machines.

Last Test, plug a different fax machine in were this one is. Using the same phone line and such try to fax again. If this is the only thing that works, the fax machine may have a bad modem.

If further information on testing the modem on the HP fax is needed let me know.

I hope one of these step gives you the help and information you are looking for.

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1 Answer

Fax is not answer ...

If the "Mode" was "Tx" or "Snd", you tried to send a fax, and the other fax machine did not answer, then it was either turned off, or out of paper or ink. If the mode was "Rx" or "Rcv", it means your fax machine tried to receive a fax, but none was sent. If your machine was in TEL/FAX or FAX mode and it received a regular call, the caller heard the fax tone and hung up. If your machine was in ANS/FAX or EXT.TAM mode, it most likely means a regular voice caller heard the answering machine and hung up without leaving a message.

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When I try to send a fax, I hear dialing and beeping and then I get a message that says "No response".

It means there is no answer or connection on the other end. A couple of things could cause this: if your telephone connection runs through your cable company, the fax machine may start dialing before the dial tone actually begins, resulting in a call that's not completed. For this, you may have to dial manually instead of scanning your fax and then letting the machine do the work. Or, the fax machine on the other end is not set up correctly. For that, you'd need to call and verify your recipient does not have issues.

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Incompleter transmission causes? Result NG?

It means No Good. 5 possibilities:

Receiving machine unplugged
Not a fax number
Wrong fax number
Busy signal
Digital Phone Line

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1 Answer

No answer when sending fax

The receiving fax machine never answered. Maybe their fax machine is set to MANUAL or is disconnected.

It's not your fax machine that's the problem.

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Fax Duet Setup

Not sure this will help but you could give this setup guide a try and see:

Setting up fax to use DSL

Post back your results, particularly if you need more assistance. Good luck.

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Dell 962 printer

Remote fax error means there is something wrong on the receiving end, not with your fax.
It could be that it can't negotiate the handshake with your machine (that static noise it makes when it first connects).
Or it's not set to a receive mode.

Have you tried just calling the remote fax with your phone to see if you can hear that it is in a recieve mode (you'll get the static) or that it's not going to an answering machine by mistake (a common problem)

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u need to make change to answer ring pattern from the front panel of unit .

Set the fax function to answer the phone automatically by pressing the auto answer mode button on front panel .


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Fax answer machine

This mode is recommended for a shared fax and telephone line.
To receive a fax if your All-In-One is connected to an answering machine:
On the control panel, press Fax.
Set the answering machine to answer incoming calls before the All-In-One does. For example, if you have set the answering machine to answer calls after 3 rings, set the All-In-One to answer calls after 5 rings.
To change this setting on the All-In-One:
Press Options until Number of rings appears.
Press the right arrow (+) until After 5 rings appears.
Press Select.
Make sure the Auto Answer light on the All-In-One is on. When a ring is detected, the answering machine picks up the call.
If a fax is detected, the All-In-One receives the fax, and disconnects the answering machine.
If a fax is not detected, the answering machine completes the call.

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