Question about Microsoft Xbox 360 Console

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The xbox is trying to read the disc and the screen says open tray

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Posted on Sep 29, 2009

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1 Answer

When you put a disc in it reads open tray.


Hello ckpynn,
I have had this problem myself with my own Xbox 360. From my experience, I have noticed that the issue is usually caused due to the Xbox not being able to read the disc. This could be due to the laser inside the Xbox is dirty or damaged - or it could be the disc itself. I never attempted to repair this because I found that after about 5 or more tries, my Xbox was able to read the disc.
When you open the tray to put the disc in or to try and get the Xbox to read it, try rotating the disc a little bit and insert again.
If this doesn't work, you may need to contact Microsoft technical support for further assistance.

May 25, 2011 | Microsoft Xbox 360 Console

1 Answer

Console does not read any discs and shows open tray in my xbox screen


Try to open and close the disc tray without a disc and turn it off. Turn it back on and open tray and insert disc. If it still has the problem look into a simple fix on this video.

The video is kinda grainy but it does what it needs. Let me know if you have any questions or need parts.

Jan 11, 2011 | Microsoft Xbox 360 Console

1 Answer

When i put a game in my xbox 360 it says reading then open tray


I found a solution that works for me after a long period of time with this problem.

Get an air spray canister (just compressed air), open your Xbox's game tray, take the disc out, then spray the air along the tray, moving side to side inside the Xbox. You may want to spray into the vents, too, just to be sure.

This worked for me, and it was the only thing that worked for me. I had already tried hitting the console with the controller (gently), and doing the stuff Microsoft recommends etc.

If that doesn't work, you could try gently knocking the top of the Xbox with your conroller, when you put the disc in, as I've heard that works for some people.

Another thing that works for some people is taking the disc out, closing the tray, then when it goes to Open Tray, open the tray, put the disc back in and then closing the tray again.

Jun 19, 2010 | Microsoft Xbox 360 Console

1 Answer

Disc will not read..


its mostlikey the disc that is the issue if it isnt i rcommend calling the number in the manual that came with the xbox

Jan 11, 2010 | Microsoft Xbox 360 Console

1 Answer

Xbox wont read a disc


The disc maybe scrathed or dirty so it can't be read. Or it might it doesn't supported the disc's data

Sep 08, 2009 | Microsoft Xbox Console

1 Answer

It only plays Normal Xbox games


The open tray and unplayable disc is because the lens isn't strong on the drive and needs to have a Pot calibration done to it to make the lens signal stronger. That should fix the open tray/unplayable disc issue. I have done this to quite a few drives and all have been working fine since.

Jul 12, 2009 | Microsoft Xbox 360 Console

1 Answer

My xbox 360 doesn't play my games


it could be that u got **** like food in your x box360 open it up and clean it out put it back to gether and try it if this dose not work tell me at alexswierenga@yahoo.com ty

May 29, 2009 | Microsoft Xbox 360 Console

1 Answer

My xbox 360 doesn't play my games


the lens of the disc drive needs a check up...

May 29, 2009 | Microsoft Xbox 360 Console

2 Answers

Not reading any discs


My xbox is not reading discs. please help.

Jan 13, 2008 | Microsoft Xbox 360 Console

3 Answers

Xbox does not read discs.


Getting to the dashboard screen is a good thing but still cannot rule out a bad circuit board or power supply. All the symptoms point to a bad DVD drive but the opening/closing by itself do indicate a problem with the microprocessor. Can you turn the power on and off with the small button?? If not, would definitely suspect bad board.

Aug 16, 2006 | Microsoft Xbox Console

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