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I turned on my mac and it keeps showing me this blank page with a folder icon in the middle with a question mark on it. how do i fix my laptop?

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Try installing OS again. If unsuccessful, replaced HD.

Posted on Oct 06, 2009

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My mac is showing me a grey screen with a flashing folder icon in the middle alternating the finder icon and a question mark.I dont have the osx disc


Hi there,
The flashing folder icon is telling you that your Mac cannot locate a working operating system to startup.

You may be having a software problem that is keeping your Mac from recognizing your operating system, or a hardware problem that is keeping your Mac from connecting to your hard drive (where the operating system lives).
Since you don't have access to a CD/DVD of the Mac operating system, ff you have an external hard drive with a working operating system on it, try connecting it to your Mac with FireWire and startup the computer holding down these keys: Command (Apple) +option+shift+delete. This will force the Mac to attempt to startup from the external drive.
If none of these things work, we would be glad to help at TechRestore. You can use coupon code "TWEET" for $10 off any drive replacement service. We offer free shipping options and local pickup in your neighborhood. http://techrestore.com
Hope this helps!
TechRestore

Oct 01, 2009 | Apple iBook G4 1GHz 256mb 40GB Combo 14"...

1 Answer

My mac wont turn on.... when i switch it on there is just a blank screen and a little folder in the middle of the screen with a question mark in it and i cant use the mouse or anything, can anyone help me?


When you have that icon on the screen the computer is working but there is no operating system installed on the computer or the OS has been corrupt
What you need to do is reinstall the OS buy inserting you installation disk that came with your mac, reset the computer, and when you hear the charm hold down C until it boots into the disk.

Jul 20, 2009 | Apple Computers & Internet

1 Answer

I turn on my mac and only this small folder icon appears in the middle of the screen


The face is probably frowning.  The computer cannot find the operating system.  Use a utility disk to boot up the computer and then use First Aid or Disk Utility to check the disk.  You may have to re-install the operating system.  This can be done without losing your files if done correctly.  Seek help from an Apple repair facility if you are in doubt about how to do it.

May 20, 2009 | Apple iBook G4 (Z0AZW13397068) PC Notebook

2 Answers

Grey screen folder icon flashing and alternating with ?


The computer can't find an operating system. Start up from the OSX disc and check the drive with 'Disk Utility'. The system may have got damaged, or the drive may need to be repaired. Run 'First Aid'.

Apr 10, 2009 | Apple iBook G4 1GHz 256mb 40GB Combo 14"...

1 Answer

Powerbook G4 wont start up, shows a file folder with a ? mark....


The hard drive is probably on it's way out. You can get and run Disk Warrior and you could repair permissions and such but the hard drive is probably on it's way to the grave.

A couple things though. It isn't enough to just put the disk in, you need to hold down "c" while the computer starts for it to try to run off your disk. You can then try to repair permissions and fix the disk from the installation program that starts. When the Install OS X screen comes up (looks like a desktop but with the big dialog box in the middle) click on Utilities at the top and then on Disk Utility. HERE IS APPLE'S SITE for you to read about how to try to repair your disk. I've found that this sometimes works and may help it work enough for you to get your files off, but may not.

Another method would be to get another Mac, and hook the two together with a firewire to transfer your files, then reinstall OS X in your ailing computer. Go HERE to read about this technique.

Feb 19, 2009 | Apple PowerBook G4 Mac Notebook

1 Answer

Please help me


Nothing can be more frustrating than turning on your Mac only to find that it won't start up. Instead of seeing the Finder, you see a blue or gray screen, an icon of a broken folder, a kernel panic, a flashing question mark, or a computer that just sits there. What can you do? Don't worry. It could be a simple issue that you can fix yourself. Follow the steps in this document to diagnose and fix the problem:
http://support.apple.com/kb/TS1411#symp1

copy and paste the link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe



Nov 23, 2008 | Apple iBook G3 Clamshell (M2453B) Mac...

1 Answer

My mac won't start up


try re-installing the software.
looks like OS is already corrupted.

you can also call 1-800-my-apple for more help.

Mar 21, 2008 | Apple MacBook 13"White /2.0Ghz Intel Core2...

2 Answers

File folder?


What you are seeing is the Mac's PROM telling you that it cannot find the "System Folder" The System Folder contains all the components of the operating system itself.
You have an option to boot from the install disks that came with your machine. Boot from the CD/DVD disk by holding down the "C" key. (Usually, this is not required. The Mac is smart enough to look on all connected devices to find a viable System Folder.
Anyway, once you have booted from the CD, you MAY be able to use Apple's "Disk Utility" or, if it's there, "Tech Tool" to repair the laptop's drive.
If you are unable to repair the drive, and, if it's not be physically damaged in some way, you should be able to re-install the OS.
This would be a good time to think about getting an external drive, and a copy of CC Cloner by Mike Bombich, and setting up a backup regimen.
ciao

Dec 16, 2007 | Apple iBook Mac Notebook

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