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This is mr pat. i have a 6 month old gateway had it in the shop more than in office. gateway said they where going to send new software. that was 4 months ago. GOT ANY IDEAS... THERE NOT STANDING BEHIND THE WARRANTY.SR#4XGKIBS/NPTG590X001852081D12700

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OK, I figured out your serial number is PTG590X001852081D12700. According to the support site they do not have any warranty info on the computer.

Did you register it when you got it?

I would definitely push the issue with them since it is only 6 months old.

You can contact Gateway at via email or better yet the chat. You can do both from:

http://support.gateway.com/support/ask_gateway.aspx

OR:

http://www.gateway.com/about/contactus/index.php

Even if you did not register it, as long as you have a receipt and have had it less than a year they should be obligated to help you.

Thanks for using Fixya.

Wayne

Posted on Dec 09, 2009

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