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Re: Motor not shutting off in Fellowes Powerhouse C-14...
The sensor arm located in the middle of feeder is jammed down.
To clear this you can try to shred strip of very thick paper or thin cardboard. Run it through the middle of the feed opening. If that does not work clear the paper jamming the sensor arm it a pair of tweezers Otherwise you could soak the blockage between rollers with liquid soap as a lubricant. After soaking, and once the paper has softened loosen and then remove it with your tweezers.
Your unit should operate fine now!!
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Blow out the sensors with some compressed air, Using a can of compressed air, look for the sensors that detect the paper and give them a blast or two, then try it, it may take a couple of tries. This may also be a good time to lubricate the cutting heads, if it is a good machine with metal heads a light oil applied to paper then run through the shredder will pass the oil onto the heads. A shredder oil or light oil like 3 in 1, these usually have a narrow nozzle to limit the oil flow, draw lines, do a picture or spell your name on the paper with oil and shred it. You have just serviced your shredder. If it is a less expensive shredder with plastic heads, shredding a couple if sheets of waxed paper will pass the wax onto the cutting heads reducing friction.
Check the Power
Ensure that the shredder top is firmly placed in the shredder basket if the unit will not operate. If the top is not in place the feeder will not work and accept any paper. Make sure it is firmly plugged into the wall outlet and that the outlet is active.
Rest the Shredder
Let the shredder cool down if the shredder has been running continuously for a long time. It may have overheated and needs to be left in the off position for at least 30 minutes to reset. Verify the basket is empty or not too full as that will cause the shredder to deactivate.
Clear Paper Jam
Rotate the shredder into "Auto" and reverse to loosen any paper jam that is stopping the gears. Pull out any papers that are sticking out from the shredder feeder. If there is no progress then unplug the shredder and remove the shredder top from the bin. Turn it upside down and use tweezers to free any paper that is blocking the gear.
Auto Mode Not Working
Select the "Auto" option and feed paper into the center of the feeder tray if the shredder is only working in reverse mode. The sensor is located in the middle of the feeder tray and could be blocked by jammed paper. Use an index card to firmly unblock any paper that could be blocking the sensor.
It sounds like a piece of paper is blocking one of the two photo cells that detected when a piece of paper (or a CD / DVD) has been inserted for shredding. The (six) screws that secure the top are accessible from the bottom of the shredder unit after it is removed from the paper bin. Be careful: There are three different sets of wires connecting the top control plate to the bottom motor and cutter assemblies. It is not too difficult to get inside the shredder "head" if neccessary.
I'm assuming that it automatically detects the presence of paper... .
By opening the drawer you're disabling it from the safety switch. (they dont want you to shred your fingers from the bottom) There is probably a small piece of paper holding the feed sensor down.
If you're confidant, unplug the unit and take apart the plastic cover. Do not remove anything inside. Look for the small switch between the blades which 'feels' the presence of paper. There is probably a small piece of paper wedged between the housing and the switch which would fool the unit into thinking it has paper that still needs to be shredded.
Carefully put your unit back together and happy shredding.
This may happen often, remember what you did!!!
I personally work with Fellowes brand shredders, but it sounds like you have a paper feed sensor issue. This may be a mechanical or electronic sensor located in the center of the paper feed slot. If it is electronic it may just need cleaning(qtip dipped in rubbing alchohol. If it is a mechanical sensor check to make sure it has not been broken or it may be stuck because of paper that has become wedged behind it(you may need to jiggle the switch a few times to free it). If none of this works you may have a burned out switch or a bad pc board, contact manufacturer for more info.