Question about Saeco Incanto Classic Espresso Machine

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Incanto de Luxe always tells me there are no beans in container

8 out of 10 times when I want to make a coffe the machine tells me that there are no beans in the container after it started grinding for a few seconds. Even though the bean container is full this message comes up. Usually if I try to push the beans down with a wooden spoon I end up with a nice coffe but there is a lot of wasted beans if I don't do that. Thanks for all your help.

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  • danidor Dec 19, 2007

    Thank you for your time. I have tried both and it didn't help but after posting our problem we realized it might have to do with the oily beans which we were using lately. Now that we have switched back to drier ones the problem might be solved. Cheers

  • Jase077 Feb 02, 2008

    I am having a very similar problem, the beans compartment is full, the water is full, and the machine is clean in all areas. when making either half or full cup, the machine begins to grind beans as normal, but only for a few seconds, then the water/add beans red light comes on solid, and you hear the pump clicking and cleaning out the ground beans to the wast grinds container. this is happening like the prevoius post said about 9/10 times, the only time it may work is if i clean everything, mix around the beans in the grinder, trying to push them down to the grinder, switching off then on again , and start.
    anyone have any Ideas?

  • danidor Feb 03, 2008

    Hi thanks everybody for the input, since going back to the normal type of beans (dry, not oily) the problem hasn't occured again and we are not wasting our beens anymore.

    Cheers and enjoy your next cup of coffee



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I do have the same problem.

I have removed and cleaned the grinder mechanism.

Being an electronic technician I did have a look and tried to find what method they use to detect that the new beans reservoir is empty and I did not see any kind of detector.

I suspect that they monitor the motor current to do this. If it is so would'n it be possible to desable this fonction since it is more then evident when the reservoir is empty or about to be?

Any body knows how they do monitor the status of the new beans reservoir?

Posted on Aug 25, 2008

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We have had two different models of these Saeco supers and have had the same problem with both of them. The machines appear to be the same basic internal construction with added bells & whistles.
The issue seems to be with the design of the bean hopper; the beans don't move with gravity from on top of the grind adjustment piece, down to the grinder area.  I have found that if one lightly pushes the beans down at the back of the hopper, pushing down towards the front, that the beans will fill the air pocket which forms around the grinder inlet. It works better with the hand than with a spoon.  I'll also tap the side of the 
hopper when the beans are grinding to help the beans shake loose 
and drop down in the hopper.  Unfortunately, it doesn't seem like 
this gets any better with cleaning, degrees of bean roast (oily-dry) or time; It's just something you have to get used to doing whenever you make coffee.

Posted on Feb 03, 2008

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Try increasing your grinder size. Normally the machine come on 8, however depending on the coffee type and darkness it may differ. You can also try cleaning your grinder out.

These grinder instructions are similiar to your machine

Saeco Parts and Cleaning Supplies

Posted on Dec 19, 2007

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