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Do U mean wrinkle the envelopes?,,,,I can solve some MFC-9840-CDW issues, but the 7369N is a guess. Read your manual or do a google search.....There maybe a setting in the 7360N that adjusts printing for card stock and envelopes....
Usually the fault you are describing is caused by the fuser section being left in envelope mode. Open the right hand side door, then lift the grey fuser cover up. Look at the levers on the fuser unit, make sure they aren't pointing at the envelope symbol. If they are, push them upwards. then close everything and try again.
Call your local Canon office -- if you have a 'serivce-contract' with them, they will bring out a new cartridge, and replace it for you, as contracted.
Otherwise, open the front door, and look at the green levers. Each of them "unlocks" a part of the printing mechanisms. Just "experiment" -- flip one open, take a look, and flip the same one closed. It should be "obvious" which lever releases the toner-cartridge.
Instead of moving the whole green lever to adjust that grey arrow to the envelope symbol, simply push the gray part that has the arrow on it. This will move the gray piece down to the env. symbol and will not move the green lever so you can close the back door. I used to have severly wrinkled envelopes. Now they print out perfect.
I have a Brother MFC-8480 DN all in one printer, copier, fax and scanner.
I discovered that envelopes wrinkle because users, like me, didn't know that Brothers built in a no-wrinkle, pass through exit for envelopes, labels and thick paper.
Envelopes were never to be printed by inserting them in the front and letting them wrap around a HOT roller and get cooked and wrinkled. The way it works:
An envelope is inserted in the front and goes straight out the back of the printer through an exit door, completely avoiding the hot roll-through mechanism.
Take a look. On the back of the machine is a large pass through exit door. Just snap it open. You will see one blue lever on each side of the opening. Snap them both straight down to the . . .ta da. . ."envelope icons".
Put three envelopes in the front and they will print straight out the back, perfect and wrinkle free. After printing your envelopes, snap the blue levers back up and shut the door. Takes about five seconds to open the door and snap down the blue levers down/up.
Open a MS Word Document, select 'Tools' then 'Letters and mailings' then 'Envelopes and labels...'
Envelopes and Lables dialogue box opens - ensure you are on the 'envelopes' tab
Then type your recipient address in the larger white box
for standard letter envelope (DL 220m x 110mm) - Insert envelope into Brother HL-2030 manual feed, with print side up, gummed flaps down and to the left side (bring gray plastic guides in close to secure).
Then select print.
I have found that during the feed, one end of the envelope gets a little bit crumpled but overall it's still a little bit more professional looking than my handwriting.
On the fuser (under the top cover), there are 2 green levers with envelopes on them. The one on the right is probably flipped up. The purpose of these levers is to decrease pressure on the paper when printing on envelopes which are 2 or 3 layers of paper. It reduces the wrinkling that occurs when printing envelopes on most laser printers. Flip that lever down and you're golden.
I just bought a HL-4040CN and all my envelopes wrinkled, regardless of the size, paper thickness or software settings (thin envelope, thick envelope, etc.). Here's how I solved the problem....Open the rear panel and you'll notice a small gray lever on each side, which is probably pointing to "A" on the scale (A, B, Envelope). Move both levers to "Envelope" and close the back panel. The troubleshooting manual says the levers should be moved back to "A" after printing the envelopes, but I left them in the Envelope position and can't see any difference when printing regular or test pages or envelopes, except the envelopes are no longer wrinkled. I called Brother and asked them if there was any reason why the levers can't stay in the Envelope position, and they told me they could be left there if it wasn't negatively affecting other documents. Now, I have a great printer that prints everything without any problems. Hope this helps.