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We will need to check the voltage at the auger motor while depressing the dispense switch. If all the other features work on the dispenser panel while I would consider checking the voltage going to the motor. Some auger motors are in areas where water causes the voltage to be shorted by constant moisture. We will need to remove the panel and simulate what you have done on the outside but this time we need to see if the voltage has been altered or if the auger motor itself is defective. Sea Breeze
I'm assuming you are saying there is no ice and water being dispensed, but that the ice maker is producing ice.
Actual ice maker operation is independent of the fountain which is for dispensing only.
The power is checked at the fountain board on wires Red/Black and White. The door must be closed when doing this check as power goes through the door switch. If no power is present, check the same wires at the connector under the upper door hinge cover.
The next check would be Red/Black to Blue while depressing the actuator pad button.
Outputs off the board are Pink to auger motor, Black to fountain water valve, other Black to fountain light, Violet to cube solenoid, the two brown wires go to the ice chute door solenoid.
The ice maker can be checked by removing the plastic cover up front. Check test points L to N for 120VAC. Short test points T and H to cycle the ice maker. Make sure it does not have ice or water in the mold already, or it will run over.
Of course last but not least, check water to the refrigerator. It is a dual valve and unlikely both solenoids could fail at the same time.
On advice from the tech I removed acess door. It was covered by frozen moisture. I removed the motor it was full of water. I verified 120 volts at plug to motor from control by depressing the door switch and ice dispenser lever at same time. The motor ohms out but because of amount of water removed from it I am going to replace it and see what happens.
check the mirco-switches behind the panel at the dispenser section. basically, when you depress the lever for water or ice, those levers make contact with a switch, and the switch turns on the ice dispenser motor. if the lever is pushed too hard, the switch can be knocked out of position. I had to re-position my ice switch with some duct tape.