Sharp ER-A330 cash register. Have to enter Cashier # every sale.
We have a Sharp ER-A330 register and the problem is that with every sale we have to enter a cashier number before ringing up the sale. On busy days this can be very irritating. Is there and easy fix for this?
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Re: Sharp ER-A330 cash register. Have to enter Cashier #...
You might need a special key to program this change, but try this:
Turn the key to PGM
Enter 9910 . @/FOR CA/AT
If you don't get an error, you're done. Turn back to REG sign on one more time, and try two or more sales in a row.
If you get an error, this kind of programming is disabled in PGM mode. you may have to take it to a Sharp dealer who has a Service key. Your MA (Manager) key can get you to any position marked on the Mode Switch, but the SRV key goes to two more unmarked positions beyond PGM. If you have that key or find a dealer who has, turn it one notch past PGM (to 7 o'clock position). Enter 910 . @/FOR CA/AT [Yes, it's a different number than in PGM mode.]
If you ever want to make cashier entry compulsory again, do the same thing, except enter 100 just before touching the CA/AT button.
The reason Sharp doesn't pass SRV keys with its registers is that you can totally mess up your register if you make mistakes with this key. Don't experiment with it, or your only hope may be to wipe all machine memory to get it working again.
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It is easy to know if you have logged on a cashier correctly. After entering the cashier, you will see hyphens around the cashier number on the display. For example, if you sign on as cashier 1, you will then see -01- on the display. If not, you haven't logged on and you will get a longer beep when you try to use department buttons which means please log on.
You forgot to sign on. It has no operator assigned. Enter your PIN number and press CASH# button in top corner of keyboard. If you have forgotten your PIN number for sign on, you can program new ones. One of the users has programming manuals here: https://the-checkout-tech.com/manuals/cashregisters/Sharp7.php
I believe the ER-A330 has a Cashier # button - it should be labeled CASH #. It has to have a cashier signed on to ring a sale. Most owners forget that, because the same cashier stays signed in all the time, and nobody uses the button. If I'm right, all you have to do is this (in REG mode): [CL] 1 [CASH #] and start ringing your sale. The CL was to clear the error condition, if it was in one. 1 CASH # assigned Cashier #1 to the register. The reason the register has the button is so it can track sales totals for each employee or shift. The register can be programed to stick with one cashier until another is signed on, or it can force you to sign on for every sale. At the end of the day it can print the normal Z totals by touching the CA/AT key, and touching the CASH# key gives totals for each cashier, I think. Initializing the register cleared the cashier assignment and got you into the predicament. Touching the CASH # key twice will also clear the cashier assignment, as will resetting the Cashier totals with a Z reading. In any of those cases, just go back to REG and touch 1 CASH# again (or a different number if you want to sign on a different cashier).
NOT ASSIGNED means no cashier is signed on. Find the cashier number button, probably labeled CASH #. In REG mode, press CL to clear the error, then 1, then CASH #, and Cashier 1 will be assigned. The display will show -01- Go straight from here into your sale. Some registers are set up to not show the cashier number on the display or receipt. If 1 CASH # doesn't work, try CASH #, 1, CASH #. Most users don't track sales by cashiers, so they forget they even have the capability, and they forget how to use that CASH # key. If you press the CASH # button without entering a number, it will sign out the active cashier, and you'll get this NOT ASSIGNED error.
In Sharp registers, Error 32 means no cashier is signed on. It should be just a matter of touching 'CL' to clear the error, then '1' "CASH #" to sign on as Cashier 1. Go straight from there to entering a sale. Sharp allows a program option to force signing on before every sale, but it's not the default. Somebody probably accidentally signed off by touching the CASH # button without a number. Another program option which probably doesn't apply here is to hide the cashier code, putting only dashes or stars on the display & receipts. In that case you have to enter CASH # [code] CASH # to sign on.
The Sharp ER-A330 and ER-A310 both have a calculator function that turned out to be just trouble for users who don't need it and don't know how to turn it off. At the bottom-left of the keyboard is a button labeled PO. Normally you enter a dollar amount and touch that to Pay Out money from the till. On these models it also activates the calculator mode, allowing you to add and subtract numbers without affecting sales.Touch PO to turn calculator mode back off, and you'll have a cash register again. Let me know if this isn't the fix you need.
That's a programming option -- whether you have to sign in for each sale, or can just keep going until you do a Cashier Z reading. But this on is not in your Owner Manual. Most Sharpregisters have a deeper level of programming, called SRV mode. It's not marked on your mode switch, but it's one click past PGM. You need a SRV key to access it and a Service Manual to know what's there. Sharp doesn't supply the SRV key or instructions, because it allows you to change Grand Totals and other things that would allow an employee to steal without detection.
Any servicing Sharp register dealer should have the SRV key, and this change is simple enough that they might do it for free if you bring the register to them along with these instructions and ask nicely.
Turn to SRV mode. 910 . @/FOR CA/AT Turn to REG mode.
Sign in and try running consecutive sales or No Sales without signing in between them.
You can still change Cashier numbers between sales by signing in with a different number. If you touch the CASH # button without putting a number in first, it will sing out you current cashier, and you'll need to sign someone in again. If you are in X/Z mode, and you touch the CASH # button, it will print a Cashier Z reading and automatically sign out all cashiers. Sign in before your next sale.