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Trying to scan to e-mail....message no scan options. Refer to device documentationfor troubleshhot. Red flashing light below screen, on right side opposite on button

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Hi, i got a ir3580 cannon copier and it doesnt give me an option to scan to email, it shows the message tx image set not to display..can anyone help please !


If you don't have the send button then it wont work
2sd1jiwyhgy0enk6bz++uuv7u7uo++889133+uec2opd8bcahhpotghfxcig6gnokodtwmlvknn8bpn818thyfuya9kvjsojqbav1555f8pn4qurspzoduaaaaasuvork5cyii=Make sure you have the send button available on the canon device as shown above, and fully networked, if so follow instructions below

setting up the device for scan to e-mail
1.select * head > SYSTEM SETTINGS > NETWORK SETTINGS > E-MAIL SETTINGS. You may need to scroll down the menu to find the e-mail settings

2. Fill in the required fields, SMTP or POP settings
Someone with a little IT background would help
images?q=tbn:and9gcqwahyvwfq_dazga7r3wmakfzbd5p63hemso8op0xszyghtsmvuiq
The e-mail address is for the recipient so they know where the scan-e-mail come from e.g canonscan@yourbuisnessname.com
The server address settings are important.

3.Go back to send screen to add e-mail address and test
2sd1jiwyhgy0enk6bz++uuv7u7uo++889133+uec2opd8bcahhpotghfxcig6gnokodtwmlvknn8bpn818thyfuya9kvjsojqbav1555f8pn4qurspzoduaaaaasuvork5cyii=

Restart device may help sometime after changing device settings:) Good Luck

Apr 03, 2013 | Cannon Office Equipment & Supplies

1 Answer

I have hp officejet j4660. when I try to scan, the message appear: no scan options, refer to device documentation to troubleshoot


no scan option means scan setting are not set on the printer. Before you can scan directly from the printer control panel, you must have the printer's Full Feature software package installed on your computer .If you ran the installer and installed everything,then scanner software should be installed on the pc.there must be solution center icon on the computer,as well.Below are the troubleshooting steps for no scan options issue. STEP 1:Download the Scan Diagnostic Utility (click on the link below) http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&lang=en&softwareitem=oj-90927-2 download and run the tool.select the product and click on diagnose.if the printer is not in the box.skip this step. STEP 2: Set up the scan destination list
  • click on the solution center icon on the computer
  • click on settings on the bottom,click on scan settings,click on either scan..to setup or button settings
  • click on scan to setup (front panel list)
  • if this is what you have,then you should transfer all items on the left- hand side to the right-side by clicking on one item and clicking on add until everything is transferred.click on update device.
  • sayurisan20_17.jpg
  • it should look like this.
  • sayurisan20_18.jpg
  • try scanning to pc again
  • you can also try to scan from the pc using the solution center software
  • if the steps above fails,you may need to uninstall and reinstall the software or check this link out for no scan options
  • http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02450835&cc=us&lc=en&dlc=en&product=3692891&tmp_track_link=ot_search#N74

Jun 07, 2011 | Office Equipment & Supplies

2 Answers

"No Scan Options - Refer


There is a 'white paper' available on HP's website that specifically addresses this error message. I'm providing the link for you that will take you directly to that page:

http://h10025.www1.hp.com/ewfrf/wc/docum...

Please read it and maybe print it out for reference... it explains what you need to do and THE ORDER you need to do it in. This should solve your issue...

Good Luck!

bhupi

Apr 19, 2011 | Office Equipment & Supplies

1 Answer

I am trying to scan from a HP Officejet Pro L7580. I am a bit of a technophobe and the printer is telling me No Scan Options Refer to device documentation which I havn't got. PLEASE advise me on how to...


Hello Mr.Johnson !

You can start a scan from a computer or from the control panel.

To use the scan features, your device and computer must be connected and turned
on. The printer software must also be installed and running on your computer prior to
scanning. To verify that the printer software is running on a computer running
Windows, look for the device icon in the system tray at the lower-right side of the
screen, near the clock. To verify this on a computer using the Mac OS, open the HP
Device Manager, and click Scan Picture. If a scanner is available, it will launch the HP
ScanPro application. If it is not available, a message appears to let you know that a
scanner was not found

Here you will find a link that will take you to this printers service manual (device documentation) :

http://h10032.www1.hp.com/ctg/Manual/c00863866.pdf

Hope this can help you

You can contact me directly on:
eliteprintersolutions@gmail.com

Good Luck

Jul 15, 2010 | HP Officejet Pro L7580 All-In-One InkJet...

1 Answer

J4580 OfficeJet All In One Printer Laser: the printers scanner is not working and when i pre...


Just check that can you scan from HP Solution Center, if yes. Then perform the steps given below to resolve the issue.

Open HP solution center:
CLick on settings:
select scan settings from settings.:
A Menu Appears.
select scan to setup:
a new page will appear:
you will see all options on the left side:
select all the options manually and click on the right arrow
to move all the options from left to right side.
after perfoming these steps.
Restart the printer:
and try scanning from printer now.
now will be able to scan from printer itself.

May 18, 2010 | HP OfficeJet J4580 All-In-One Laser...

1 Answer

HP AiO - No Scan Options


In order to scan, we have to install teh full feature software on the computer.
If it is already installed, then please follow the below steps.
Open the solution center and click on settings. Take the pointer on scan settings and click on scan to setup.
A new destination list will open and take all the entries, one by one, to right, and click on update the device. If it is already on right, please take it to left and click on update the device or OK and again take it to right and click on update the device or OK.

Apr 27, 2010 | HP Office Equipment & Supplies

1 Answer

Refer to device documentation to trouble shoot


you need to set up your scan to option.
this can be done from the hp software
open solution center click settings then scan settings
from there select scan to set up
a window will open and then click on front panel destination list
once again a window will open with a double pane on the left side is your short cut options click on them one at a time click add then once satisfied with options click update the device or ok
if it fails to update reset the printer and try those steps again, or re install just the drivers
if the same message appears then check the settings on your firewall

Mar 22, 2010 | HP Officejet 6310 All-In-One InkJet...

1 Answer

My printer is evidently installed correctly, since I am able to print OK, but I cannot scan, I get an error message when I press start scan and OK - "no scan option", and refer to "device documentation"


on your computer go to hp solution center..
under that go to settings..
then scan button settings..
over there add all options to the right side..
then try..

Oct 22, 2009 | HP Officejet 6310 All-In-One InkJet...

1 Answer

My HP 5610 all-in-one gives me an error message when I try to use the scanner option.It says, "No scan options: Refer to device documentation to troubleshoot." what do I do if I don't have my...


oh This is a simple solution open up the hp solution centre icon or the hp director icon whichever your printer software has on the computer.
Then click on settings.
point to scan settings and click on scan to setup and on all the items on the left hand side select them and move them to the right hand side and click on the ok button or the update the device button and you will not face this issue anymore.
your printer software should be installed so that you dont get this error message anymore

Jun 16, 2009 | HP Officejet 5610 All-In-One InkJet...

3 Answers

Scanning


just use paint to scan your pic or doc.Click on startmenu>Go to program>accessories>paint>file>scan from scanner or camera

Jul 31, 2008 | HP Photosmart 3210 All-In-One InkJet...

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