Question about HP Officejet 7310 All-In-One Printer
My problem is with the scanner. The error message says can not aquire image. This is unusual. It has always worked before. I was trying to scan from the glass - to windows word.
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Posted on Jan 02, 2017
i have the same problem and it was resolved after downloading the control center updater.
here the link
Posted on Nov 20, 2007
I believe that you are trying to scan via HP solution center.
Did u tried scanning from Scanners and Cameras in control panel, and did u notice any lines?
If u get the same lines, we have to remove the USB Composite device and imaging device drivers.
1.Right click on MY computer ->Properties->Hardware->Device manager.
2.You will get Device manager window popping out.
3.Check for Imaging Devices, click on + sign, then u will see "hp photosmart c3100" right click on it and click Uninstall. Then, Scroll down to "Universal Serial BUS controllers".Click on the (+) sign.
4.Check for the "USB Composite Device" and right click on it, click Uninstall.(IMPORTANT NOTE:wE HAVE TO UNINSTALL THE PRINTER'S USB COMPOSITE DEVICE, TO KNOW WHETHER IS THE PRINTER'S USB COMPOSITE DEVICE, RIGHT CLICK ON USB COMPOSITE DEVICE AND PROPERTIES,look for wat location says, Eg -LOCATION : HO DESKJET F300)
5.Disconnect the USB and reboot the PC.
6.Connect the USB after reboot, you will get popup "Found new hardware".Then the Drivers will be installed Automatically.
7.Try scanning.Please let me know after following the steps!
Posted on Feb 09, 2008
This is a known issue with HP printers. Do not worry, if you get this message that the scanning software could not be found the please go to the link
Select the Operating System.
From the list select. ... HP Full Feature Software and Drivers
Then scroll down to the 3rd option......
Click on Download only >> Save the file to the desktop.
Start installation and make sure that the Printer is not connected using the USB cable to the computer.
While installing, you will get the option to connect the printer. Do not connect the printer.
Select the option "I will connect it later". Go next the installation will be complete.
After the installation is complete...leave the CD inside the computer.
Connect the computer and the printer.
It will show you the configuration window.
Wait until you see the "Start using the device" option.
Click on "Start using the device".
You should see the solution center window now.
If it is succesfull. Try scanning using the Solution center.
If it is succesfull, you can now scan using the printer as well.
Try it and let me know if it works and please let me know your issue in detail.
Posted on Aug 05, 2008
this is what HP has to say
This document applies to all HP product models. Issue When the product is turned on or in the middle of an operation, an unexpected noise occurs, such as clicking, thumping, or grinding. Blinking lights and error codes might accompany the noise. NOTE: Noises can be caused by a number of things. This document focuses on isolating, identifying, and resolving known causes of product noises. Solution Noises are subjective and can be difficult to describe. Some noises are normal to the operation of the product and might include the following:
Comments by scrodamoon in premium
Posted on Aug 05, 2008
try boosting the power couplings followed by initiating the inter-active recipter valve. Once you see the deflanger code type in +.ak234//pp.HO.
This open up the transducer allowing the flow of typherical codes that was being block preventing you scanner from downloading the application list.
If this doesn't work, write your Congressman.
Posted on Nov 08, 2008
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