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My Whirlpool Gold, Ultimate Care, Heavy Duty, Super Capacity-Plus washing machine doesn't spin during the spin cycle. Water pumps out, gears sound like they're moving but not engaging, so tub is not spinning. How do I fix this?

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Hello, from the limited information I have this sounds like it's going to be a broken coupling. wirlpools are direct drive machines this means they don't have a belt. Instead the transmission is connected directly to the motor via a coupling. This is what a coupleing looks like: My Whirlpool Gold, Ultimate Care, Heavy Duty, - 0c6b869.jpg To confirm this pull the machine forward enough that you can lean it back and it will stand back under it's own weight. Wedge something underneath the chasis so it does not fall on you while your accessing the bottom. Go under the Machine and locate the motor, You will see the pump connected to the motor connected to the transmission. 1. Unplug the wire harness from the motor then. 2. Use a screw driver remove the 2 clips holding the pump in place and remove or push the pump out of the way. 3. You will need to remove the 2 screws from the brackets holding the Motor in place with a nut driver. 4. With a screwdriver remove the 2 clips holding the motor in place (be carefull to support the motor as the clips comes off) 5. remove the motor and drop it onto the floor. Now you will see the coupling..one side on the motor the other side on the transmission the rubber connector inbetween. Replace the coupling if broken or worn and reassemble the washer in reverse order. Now you should be all set. Be aware you may smell rubber on the first couple loads this is normal after replacing a coupling. Good Luck!! if you have any other questions or concerns please feel free to comment again. Mike p.s Please remember to rate my solution since this helps me to help other people :) Thanks! P.s Don't forget to unplug the power cord before servicing.

Posted on Sep 28, 2009

Testimonial: "Sounds like great instructions. Will try it tonight!!!"

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