Question about Bose 3 2 1 GSX System

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DVD Will not play - CD Does Play

My Bose 321 will not play dvds (netflix). The music cds seem to be fine. I probably should have brought the system back while still under warranty because it has been pretty spotty. I've frequently had to turn the whole thing off or unplug it. -- Any suggestions on the dvd problem?

daltay2812@gmail.com

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  • Anonymous Jan 26, 2008

    We have the same problem. The CD/Jukebox works great, but their DVD player is awful - ours seems to lock up several times with most DVDs, leading to a "cannot read disc" when every other DVD player (laptop, desktop PCs), even cheap brands, have no issues reading the same DVDs. We are sending our unit back for repair. Rebooting and updated software has not helped ours.

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The laser is burned out. The laser is out of place. My bose has this problem.

Posted on Mar 05, 2008

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Posted on Jan 02, 2017

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According to Bose, the message that you have is due to dust in the system ....
They have offered 3 ways :-
Try cleaning the CD or DVD, as follows: 

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If the above will not fix the problem, you need to call them to repair the system.
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I had the same problem listed; send an email to BOSE tech support - they sent me a DVD with a bios upgrade and it fixed the problem. They should put the BIOS upgrade on their website so you could burn your own DVD rather than waiting for the mail. But it did fix the problem. Netflix disks were the worst; they must do something when they burn them to get that forced Ad to play that Bose doesn't like.

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