Question about Bose 3 2 1 GSX System

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DVD Will not play - CD Does Play

My Bose 321 will not play dvds (netflix). The music cds seem to be fine. I probably should have brought the system back while still under warranty because it has been pretty spotty. I've frequently had to turn the whole thing off or unplug it. -- Any suggestions on the dvd problem?

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Re: DVD Will not play - CD Does Play

The laser is burned out. The laser is out of place. My bose has this problem.

Posted on Mar 05, 2008

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Bose 321 not recognizing cds

Contact Bose and send your unit back. Most likely the CD/DVD drive needs to be replaced

Dec 06, 2013 | Bose 3 2 1 GSX System

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I have a Bose 321, 5 years old. It has started dropping the dialogue track on DVDs but the music track still plays. It is tempremental about the DVDs it plays, often reads bad disk or the DVD freezes. ...

BOSE offered a software upgrade to address the issue of freezing and not playing certain disks. You can get that right from BOSE by calling tech support. I am not sure that that will help with the newest symptom though (the humming).

Sep 07, 2009 | Bose 3 2 1 GSX System

1 Answer

Audio problems with Bose 321 system

Hi, sounds like the centre front speaker is disconnected. Check the wiring on that, if all is good there then a fault most likely with the amp. To make sure try connecting a different speaker to the centre channel just for test purpose to eliminate a speaker/cable fault. Best of luck

Jul 11, 2009 | Bose 3·2·1 II System

1 Answer

Bose lifestyle 48 says format unsupported for audio cds

Hi Johnxxlt,
According to Bose, the message that you have is due to dust in the system ....
They have offered 3 ways :-
Try cleaning the CD or DVD, as follows: 

  • Use a soft, dry, lint-free cloth to remove stains or fingerprints from the disc surface 

  • Wipe in straight movements from the center of the disc to the outside

  • Do not use any chemical cleaning products. They can damage the disc.
If the above will not fix the problem, you need to call them to repair the system.
I know its frustrating, However, we cannot play more with Bose as it might void the warranty if any.
Thanks for using Fixya.
Do rate the solution as "Fixya" if 100% satisfied.

Apr 17, 2009 | Bose Lifestyle 48 System

1 Answer

My Bose 321 system wont play CDs but it plays DVDs

lasers need changing expensive £200 or more

Dec 17, 2008 | Bose (321GS) System

1 Answer

Format unsupported

Format unsupported simply means the unit can not read the disc. The problem is either the disc or the player.

Contact Bose technical support if you are sure the discs are good. 800-367-4008

Jul 31, 2008 | Bose 3 2 1 GSX System

2 Answers

Bose 321 won't play CD and VCD but plays DVD

I did have the same problem. Then unplugged / replugged the base cable (= also the power supply) and after this the Bose dis play CD's again.

Feb 29, 2008 | Bose 3·2·1 II System

2 Answers

Problem with my Bose 321

I had the same problem listed; send an email to BOSE tech support - they sent me a DVD with a bios upgrade and it fixed the problem. They should put the BIOS upgrade on their website so you could burn your own DVD rather than waiting for the mail. But it did fix the problem. Netflix disks were the worst; they must do something when they burn them to get that forced Ad to play that Bose doesn't like.

Dec 20, 2007 | Bose (321GS) System

1 Answer

DVDs with pictures refuse to play. Get 'format unsupported'

the 321 does not support data cds or dvds read the manual. standard DVD or VCD format only.

Nov 23, 2007 | Bose 3 2 1 GSX System

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