Question about Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive
Help! I have all my files on MY Book and until today it worked great...now it clicks when I plug it in and my computer does not seem to recognize it anymore. What can I do??? Thank you for all the help! Merry Christmas!
THIS WORKS....Here try this...unplug everything including the power cable...press and hold the button on the unit for 10 seconds. after that hook the unit back in the power cord first..and it should work...files and everythin are there...I got this from tech support and it worked for me
Posted on Jan 10, 2008
OMGOMGOMG!!! PAY ATTENTION! I have been depressed all day reading these reports on the click of deat. I had the same noises in the same 6-2-2 pattern. As i contemplated suicide i decided to fiddle round with the cables and it miraculously came back to life!!!!
1) Unplug everything
2) plug in the power cord yo your wall outlet and make sure its flush
3) plug in the adapter to your hard drive
4) Press the on button (this is where it gets exciting)
5) i heard one click and the drive started running
6) in nervous anticipation plug in you Usb cord to your hard drive
7) praise whatever god you want that your hard drive has risen from the grave!!!!!
Posted on Aug 08, 2008
I HAD THE SAME PROBLEM ... CLICKING ... CLICKING ... CLICKING ... THEN I BOUGHT A NEW EXTERNAL WD 500 GB HD TRYING TO SAVE SOME DATA, BUT OOps IT'S NOT MOVING NOR COPYING, AND THEN BY MISTAKE MISS PLUGGED THE OLD EXTERNAL WD 350 HD WITH THE NEW ONE MINI USB CABLE, AND IT WORKS ... YES JUST IT WORKS WITH NO NOISE OR CLICKS, THANK YOU FOR THIS GREAT WEBSITE.
Posted on Aug 17, 2010
Ok, my myBook started making the 3-clicks...3-clicks. The drive is dead. It is now a race against time to save your data. Believe it or not, this worked (once) for me. Put the drive in the freezer and then plug it in while its cold. Ice cold. I had mine in the freezer for like 2 days. Make sure you have another drive to transfer the data to as this trick worked for me once and only once. I tried to put it back in the freezer and it is just clicking now. This is actually an old hard drive data recovery trick. It has nothing to do with the myBook in particular.
I have been a loyal Western Digital customer for years. This drive is about 18 months old; warranty just expired. I have been reading online and it seems many people are experiencing drive failures immediately after the warranty expires. I will never buy Western Digital again. Buy Maxtor - 5 Year Warranty on my new OneTouch!
Posted on Aug 19, 2008
My Book just did this today, was working before lunch, died after I got back. Click click clik! Found this online:
I think mine is a power issue, so I'm going to try this as soon as I get back home and have access to phillips screwdriver and get extra sata cable.
I need an external with a higher crash rating anyway, like a solid steel case or rubber so it'll bounce next time I drop it. You'd think the my book was steel for all its weight.
Posted on Jan 07, 2008
I have a 500 gb My Book Premium Edition WD5000N that wouldn't show up
and was continuously clicking every 1-2 seconds. I discovered it as
soon as it started to malfunction and tried several ways to get it to
show up on the MAC Desktop by trying different cables/computers/USB versus
Firewire/turning on and off multiple times/using DiskWarrior and Disk Utility/Applejjack to do repairs for about an hour or so.
Nothing worked. The disk wouldn't show up on the Desktop and continued to click.
I then read about others who removed the hard drive from the external unit and mounted the drive internally so I decided to try this.
Mine differed from these enclosures:
It is closest to this one:
http://www.sigg3.net/b2perma.php?p=1185&c=1 but no rubber band - only glued on metal cover.
I had to destroy the case to get the hard drive out as mine differed from the ones described above (and they are not built to take apart!!!!). First there are no external screws. Pry off the metal perforated grill that covers the back of the unit. This is just glued on. Instead of a rubber gasket, my unit had vinyl that was all part of one piece so I couldn't peal off the gasket. Taking off the metal perforated grill reveals 3 tabs on the bottom (these were covered up) plus the readily apparent 3 tabs on the top. Press these down and hold them down by wedging something in the perforations. On the long edge close to the connectors, pry outward with a screw driver since there are tabs here that prevent you from sliding the hard drive out. Then try to slide out the hard drive away from the metal skin. This method is based on the disassembled unit. I had to pry the whole plastic unit away from the metal front casing so if the above method doesn't work, try brute force (just don't pry on the hard drive.
One you get the plastic holder away from the metal front piece, take out every screw you can see. Be careful with the flat screw that holds the on/off switch (if your unit has one) since this is easy to strip. Take out the 4 screws holding the SATA circuitry to the hard drive and unplug the wires, the 3 screws holding the front switch, and the 4 screws holding the hard drive to the plastic piece. This allows you to remove the metal holder and the hard drive. Now take off the 4 screws that hold the hard drive in place. Then pry off the silicone washers. This releases the hard drive which is covered with a metal film. Carefully pry/peal this off. Don't damage the controller board.
This revealed a WD5000ks caviar drive se16 which is a SATA drive made April 22, 2006.
Western Digital Caviar SE16 WD5000KS 500GB 7200 RPM 16MB Cache SATA 3.0Gb/s Hard Drive - OEM
No jumpers were installed.
I installed the drive into the internal slot of my PowerMac G5 and it now shows up on the desktop. I rebuilt the drive with Disk Warrior (it had minor errors) and checked it with SMARTReporter which reports that the drive passes the SMART tests.
It's has been up for 5 hours and works fine, no data loss.
So, I think that the problem was with a defective SATA connector/circuit. If you catch the drive early when it begins clicking (don't leave it on long with it clicking as this may mess up the hard drive heads), you can remove the drive and use the SATA circuits in your computer to mount the drive.
Hope this helps. Again, my advice is the minute you hear the clicking sounds, try fixing via usual techniques but if these don't work, take the hard drive out of the enclosure (sooner rather than later) and try it internally. This will void your warranty but might allow you to save your data (and maybe even the hard drive).
Posted on Dec 20, 2008
My issue was in fact a USB power problem. The WD drive works fine on my (1 year XP old) Dell and iMac but will not work on my old Powerbook G4. The only activity I get is a clicking sound and a continious flashing blue light indicator. I will try the dual-head USB cable option to see if that helps.
Posted on Mar 10, 2008
I've owned a WD 1T My WorldBook external hard drive for 3 years. It worked fine until 10 days ago when after a thunderstorm near by and the power went off the unit would not restart. Symptoms were when you plugged it in the blue circular light would flash then nothing except a repetitive but soft clicking sound inside the unit. I deduced that the two hard drive were trying to boot up but could not. Instead of thinking that both hard drives had gone bad I thought maybe the power supply had just enough no hard load juice in it to flash the light on the hard drive unit when plugged in but not enough to power up the drives. The power supply block light was on and my DC meter would indicate 12VDC when it was not plugged into the drive unit. But I had no easy way to measure the voltage out of the power supply under load, i.e., plugged into the drive unit. SO, I decided to buy a new 12VDC 4A power supply block for $12 plus $4 S&H and try to see if it was a weak power supply. I got the new power supply block today. I plugged it in and the WD My World Book unit powered right up and is working fine. So, if your unit won't start up and you hear repetitive clicking sounds coming out of it, consider the power supply being weak as the culprit. That was the problem with mine. And $16 for a new power block was a cheap and simple fix and well worth it. Hopes this helps some others facing a WD WorldBook unit that won't start up and just makes repetitive clicking sounds when plugged in, even if the blue light does not flash momentarily. Try replacing the power block first before, i.e., the simple things first, it's like checking to see if a unit is plugged in if it don't turn on. :-) best wishes
Posted on Jul 11, 2012
Every answer is basically the same. Unplug. Try again. Unplug. Try again. Repeat until it works. It might take like 20 tries like it did for me.
Posted on Feb 06, 2011
I too have recently had this problem. I took the drive apart, and inserted it into a my PC, but the clicking didn't stop and the computer wouldn't boot with this failed drive set as a slave drive. The BIOS on my PC wouldn't recognise it, though did manage to say it was a WD drive much to my surprise. So then I decided to run it out of the PC lying FLAT on a table (still connected to IDE and power within the PC though). I noticed after turning it on and off multiple times, that on one time, it stopped clicking. So I put it back into the USB enclosure supplied originally, and plugged it into another PC and it recognised it. I immediately have xcopied off my data, and since screwing it back properly into the USB housing, it's stopped working again.
Therefore, perhaps running it flat and letting it run like that after the 6-2-2 clicking, may have just helped it a bit.
Anyway, data has been saved which I'm so happy about, now drive is going nowhere else but the bin.
Posted on Mar 14, 2010
Clicking is usually caused by bad heads and in this case drive needs heads swapped by a pro.
Check out this page with sounds hard drives make with problems explanation. Hope it helps.
Posted on Oct 25, 2008
Sounded like mine was dead too. spent a day just plugging in the power and turning it on and then back off whenever i heard the second click. watched die hard 2 and after about the fiftieth time i heard only one click. so while it mite not be dead i think you casn get another run at. it done shutdown after being on for a few hours tho. but i managed to copy all the data before that. so just try turning it on and off a bunch of times and it should eventually kick back on long enough for you to maybe extract your data. a solution for those less tech savvy unable to open up there hard drives.
Posted on Aug 13, 2008
I had the same problem... Drive would spin up for a while with a few clicks and then spin down. A few seconds later, the same sequence would occur. Of course, the drive never showed up in Windows. For me, this was a power problem. I moved the power supply to a better outlet and everything worked. This change will not fix everyone's problem(s). However, it did work for me. Note that I got the idea of switching outlets from a WD forum. The WD forum suggested directly plugging the power supply into the wall. Good idea.
Posted on May 14, 2017
I've been having the clicking problem for months, couldnt get it to work no matter what I tried so I gave up and figured it was dead. Decided to give it another try today and just spent the last 20 minutes unplugging it and plugging it back in with the clicks still happening every time, until I just started shaking it lightly while it was powering up, got 2 clicks and then it started working. Transferring all my data now, I WILL NEVER GET ANOTHER MY BOOK.
Posted on Mar 01, 2012
I plugged another power adapter into my 160 GB MyBook, only it turnes out that this was a 12V AC 1.67 amp adapter instead of the 12V DC 2 amp adapter. The hard drive green circle light on/off didn't come on all the way, but flickered faintly. I left it this way for about a minute, then plugged the proper adapter in. Then, the hard drive worked and I was able to transfer the data to my new hard drive.
I had tried unplugging/plugging in the hard drive and shutting/restarting down the computer with the hard drive attached many times previously without success. I only heard the 6-2-2- clicking of the hard drive and the computer wouldn't read the hard drive.
Posted on Jun 26, 2011
Ok, I got it. its a plug and play driver issue. I had the same problem and just considered it dead. Recently I had to do a complete reinstall of windows on my laptop and when I plugged in the Mybook it reinstalled its plug and play driver and worked. Lasted about 1 week and has died again. If you desperately need your data back you'll need to reinstall windows and it will work.
Posted on Sep 21, 2008
This might be a good thing to check before you start voiding warranties, opening cases, or panicking, AND if you have recently reorganised your setup.
I found that my drive was making the dreaded clicking noise about once per second when I turned it on, and that it was not recognised by the computer. I later discovered that I had plugged in the WRONG power cable. The MyBook was plugged into the seemingly identical cord for a cable modem that I have. The current and voltage were different so of course, the disk didn't work. Funnily enough, the cable modem worked fine. Switching the cables back solved everything.
So as a first guess, assume your own stupidity is at fault - mine was.
Posted on Aug 01, 2008
My my Book 160G was clicking-spinup-spindown-clicking spinup-spindown-turnoff and was not recognized.Thanks to the above post from Janeydoey with this link! (and Thanks Again!)
I was able to recover all data. Mine had an IDE connector instead of the SATA in the article. There was no clicking going on while connected to the computers power supply and IDE. This was a lot cheaper than the $790 quote I got for data recovery!
Posted on May 31, 2008
I don't have a fix for the problems with the WD MyBook 500GB drive (my issue is very similar to many listed here), but I do have a solution on how to extract data when you can't access it. I found a program called GetDataBack that I used to pull all the data off my drive. It took roughly 17 hours for 104 GB of music, video and other files, but at least I got it off of there.
WD's support is a joke. I'll just pay the 50 extra bucks and get a better drive next time.
Posted on Jan 25, 2008
Same happened to me this morning (Christmas). My Books generally come with a 3-year warranty, so let me know if any of you manage to get ahold of Western Digital support for a replacement. I currently can get onto their website, it appears down for my area.
I've read that if you need the files they refer you to a third-party disc recovery service that starts at $500 and goes higher to retrieve the files. Sounds like a hell of a scam. Sell a $150 500GB drive, have it break in 3-6 months, then charge $500 to get the files off. Turns quite a profit.
Posted on Dec 26, 2007
Hi, I have a potential solution to this problem. I don't know if it will work for everyone, I just know it worked for me.
I had the same problem as everyone here. The MyBook wouldn't be recognised by the computer. Fornutately for me I was merely moving file using it, so I wasn't totally screwed. I figured I'd just move less files at a time.
So, I plugged in my USB stick and low and behold, my system starting recognising the MyBook as well!
My guess is that plugging in a USB device that's not so unstable woke the system up and made it look harder at the USB ports.
So, there you have it. Like I said, I don't know if this will work for anyone else, but I thought I'd put it up here in case it did.
Posted on Aug 02, 2008
My Book 320GB makes a clicking noise only with Vist or Windows 7.
Posted on Dec 03, 2009
Posted on Aug 02, 2008
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Posted on Jan 02, 2017
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