Freezer and Fridge not cooling. Was out of the country for a few months. It turns on with no problem, the light and fans are on and it sounds like it's cooling, air is being circulated and the coils are not dirty but it doesn't get very cold. If you touch the fridge and freezer it feels cool but it's not anywhere close to where it should be.

Call them out under warranty. the circulation fan is normally at the back of the fridge. On such a new fridge, so shouldn't need to be fixing issues. A fan is an 'electrical component', not an electronic item.

https://www.google.com/search?q=Bosch+Series+2+KGN34NWEAG+Fridge+Freezer+warranty

Refrigerators

• Limited warranty, entire appliance, parts and labor (1 year).
• Limited warranty for non-electronic components; parts only (1st to 2nd year).
• Limited warranty for electronic components; parts only (2nd to 5th year).
• Limited warranty for rust-through on stainless steel; parts only (lifetime).

sounds like you may have a stuck freezer control.try bumping that knob with the back of your fist,if it stops,that is it.if not it still may be the problem.let cool down in freezer for 10 min. open freezer door and turn knob back to off very slow,if it kicks off just at off ,control most likley bad.

Had the same problem when the door switch broke. The electronics of the fridge thought the door was open and therefore the fridge would not cool. I noticed that the light wouldn't turn off when the door was closed to discover the switch was broken. It was an $11 part which my husband replaced and the fridge works fine now.

Hi,
Ice is buiding up because the defrost is not working right...
There are a few reasons why the refrigerator part will not cool...here are a couple of tips that will help you to figure out why the refrigerantor is not cooling...

Refrigerator not Cooling or Fridge not Cooling
http://www.fixya.com/support/r3662945-refrigerator_not_cooling_or_fridge_not

How to Defrost Refrigerator Defrost Timer Problem
http://www.fixya.com/support/r3771673-defrost_refrigerator_defrost_timer

heatman101

When the fridge is not cooling that means the fan are not working or not working properly, need to replace or check if their is an ice bothering the fan to turn. ok

Sounds like you mad have a bad relay or overload on the compressor. I would also check your condenser fan motor to make sure its running and blowing air on the compressor to cool it. If its not running the compressor may be overheating and shutting off on its overload. If the condenser fan motor is running I would assume that you would need a new relay and overload it will come in a kit. Usually it will make a clicking sound when the compressor is TRYING to start and then shuts off on its overload if the start components are bad.
Hope this helps _MJ_

Probably excessive ice in the condensor. Likely defrost thermostat or defrost heater problem.

What happens is excessive ice keeps airflow from the refrigerator part of the unit.

There is a vent that is connected from the freezer down to the fridge right where the fan is,make sure nothing is blocking it.

Hope this helped.Let me know by rating me or
for more help go to live chat.Thanks
Len West

my Matytag msd2456dew fridge fan is running, no ice bulid up on coils in freezer section, but no cold air to freeze anything in freezer section or cold air in fridge section. what can be the problem?
Sham

ok what he was trying to say is that the freezer does all the cooling for both sides as nothing in the fride side cools and in order for the fridge to reach its proper temp the freezer should run any where between -0 to-10 then the fan in the freezer draw-es air from the fridge and cools it and circulates to the fridge now i need to know a few things is the compressor running is the freezer fan running do you see any frost on the back wall of the freezer section is the fan running in the back that's near the compressor to cool the condenser coils then i can better advise pleas hold my rating till we are done where did you purchase the unit