Question about HP Laserjet Cp2025n Printer

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I have replaced cyan cartridge but printer will not recognise

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If you are not using Hp Original Cartridges the printer may not recognize the chip on the cartridge. Check the contacts on the cartridge and also on the tray and make sure there is no spilled toner impeding the communication between the contacts contacts. This could also be a hardware issue, try using an old cartridge and see if the cartridge is recognized.

If it does recognize the old cartridge, the problem could be with the cartridge, try shaking the toner cartridge. You can try doing an NVRAM,

1. Turn the printer off
2. Hold down the right arrow and cancel
3. turn the printer on and hold the buttons until you see permanent storage init.

Good luck,

Al
Eliteprintersolutions@gmail.com

Posted on Jul 14, 2010

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