Question about Kenmore Elite 45986 Front Load Washer

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I have a towel caught in the door of the washer (it is flashing a F-11 code)--I can't start the cycle over, and when i try to cancel the cycle the message says door locked. Is there anything I can do?

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"F11" is a Serial Communications error between the Central Control Unit (CCU) and Motor Control Unit (MCU). The CCU is the main computer for the washer and is located directly behind the wash tub. The MCU is the Drive Motor Control board and is located in the rear of the washer adjacent to the Drive Motor on the left-hand side (facing from the rear with the back panel removed). The wiring harness can also cause the error, but it is not as common a problem.

Whirlpool is the manufacturer of both model washers and recommends the following troubleshooting advice. Remove the top panel of the washer by removing the three screws holding it in place in the rear. Once the screws are removed, the panel slides back, then off. Remove the rear panel of the washer for access to the drive motor and MCU. Now check the following:

- Check the wire harness connections between the CCU, the MCU and Drive Motor. Make sure all connections are attached and making good contact. Check for any broken wires or connector pins.
- Check the Drive Motor to see if it free spins and that the belt is still attached and not slipping. If the motor is seized, replace it. If the belt is broken or worn, replace it as well.
- Check the MCU. Connector 1 is the Serial Communications Link between the MCU and CCU. Connector 2 is the connector to the drive motor. Resistance checks across pins 1, 2, & 3 are the motor windings. Connector 3 is the power supply - 120VAC should be read across pins 1 and 2 with the door in the locked position. NOTE: The connectors are read 1, 2, and 3 from the bottom to the top with the MCU installed.
- Check the CCU. Verify connectors 7 and 11 are properly installed. Facing from the front of the washer, connector 7 is the 4th connector from the RIGHT along the front. This is MCU Power. Connector 11 is the Serial Communications link from the CCU to the MCU and is located along the left hand side of the CCU (the connectors are numbered 11 through 14 back to front).
- Check the Drive Motor. Remove the connector and perform resistance checks on the motor connector pins. Readings across pins 1 to 2, 2 to 3 and 1 to 3 should read 6 ohms.

In most cases this is an indication of a failed CCU. This is an easy repair that the average do-it-yourselfer can accomplish on their own. If the washer is still under a warranty, parts and labor would be covered. With no warranty, a replacement parts will vary in price depending on where you get them. There are several good websites available that you can order parts on line and have shipped directly to you.


NOTE: Remove all the connectors from the CCU ONE AT A TIME and reconnect to see if the error code goes away BEFORE you decide to purchase a new one. It is not common, but sometimes a flaky connection can generate error codes.

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Posted on Sep 12, 2010

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HI. Here is a procedure that will help you unlock this door and , it will also lead you to a secret tech sheet hidden inside the lower panel. This sheet will help you in the future with unpublished trouble codes and solutions as well. First, you must unplug the machine.

Next, remove the lower front kick panel. You will need a star-head driver (six points), which you can get at your Sears store. It requires a fairly small unit. I used an interchangeable handle with swappable parts to match the right size head.

The three star-head screws are located along the bottom of the kick panel. If the washer is sitting on the optional pedestal, be sure to pull the drawer out before proceeding. Then unscrew each of the screws and place in a plastic bag to avoid losing them.

The front panel is now attached by pressure to the rest of the washer. Take a crowbar or any slim tool to pry open the panle. Cover the end with a thin paper towel to avoid scratching the paint on the washer, insert the thin end low in the gap between the washer and the panel, and gently twist until the side pops off. Do both sides.

Once the panel has been removed, look to the right on the side of the inner wall of the washer. There you will find the lost manual pages intended to help the tech interpret error code and fix conditions. It also contains instructions on how to (((UNLOCK THE DOOR))). Take the manual pages out from behind the plastic envelope (they are taped and sealed, be careful not to tear them) and put them with the rest of the user manual, where they belong.

You can now see the inside of the washer. Look up in the inside where the latch for the door closes. You will see a small plastic black box. Pull the bottom end straight down. Then, open the door.

--Concerning the F-11 code--

Communication between the Central Control Unit (CCU) and the Motor Control Unit (MCU) cannot be sent correctly.

Potential Causes

• Check Wire Harness connections to the MCU, the motor, and Central Control Unit (CCU)
• Check the Drive system for any worn or failed components
• Check MCU (Motor control Unit)
• Check CCU (Central Control Unit)
• Check Motor
• Check Wire Harness

Replace failed component.(Most likely, the wiring harness connections are loose. If the harness is correctly connected to all components, and there are no visible worn connectors, replace the entire machine wiring harness)

Posted on Sep 28, 2009

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1 Answer

What is hd code????


Hi Peter, If I understand your question correctly, you are asking what the code "HD" means for your machine. I am unable to find the code "HD", however, here is a list of the codes for these Maytag models, perhaps one looks similar to "HD". Hopefully this answers your question!

Washer displaying code messages
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If the load is unbalanced, the washer will display this code while running an imbalanced
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When washing heavily soiled loads, do not overload your washer in order to assure good cleaning results.

To add a forgotten item:
1. Press the Power button.
2. Press the Start/Pause
3. Wait for the door lock light to go out (Immediately).
4. Add the item, close the door, and press the Start/Pause
The door safety state continues for 15 seconds and the cycle is restarted.
ensure thorough cleaning,
To
Try washing bedding, towels, undergarments,
contact using the ActivFresh
GETTING STARTED
1. Load your washer.
2. Close the door.
Z_
Push the laundry into the drum completely to prevent the laundry from being caught in the door or
....... from falling out of the drum.
3. Press the Power button.
4. Add detergent and additives to the dispenser (page 20-21).
5. Select the appropriate cycle and options for the load (page 14-16).
6. Press the Start/Pause
7. The Wash Indicator light will illuminate.
8. The estimated cycle time will appear in the display.
The time may fluctuate to better indicate the time remaining in the cycle.
The actual time required for a cycle may differ from the estimated time in the display depending on the
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9. Before your washer starts to fill, it will make a series of clicking noises to check the door lock and do a
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,
When the cycle is complete, the door lock light will go out and "End" will appear in the display.

DO NOT attempt to open the door until the door lock light is off. To add a forgotten item, see
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When your washer is restarted after a pause, expect a delay of up to 15 seconds before the cycle
continues.

Pressing Power button cancels the cycle and stops your washer.

The pre wash, wash, rinse and spin indicator lights will illuminate during those portions of the cycle

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My washing machine will lock the door, start the cycle and within a minute, it will start beeping and flash an F, then an 11. At this point, I will hit the cancel button to break the cycle. Sometimes,...


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richroth_106.jpg

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Answer Duet HT®
duetht_f22_actualsize.jpg
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duet_f_dl_actualsize.gif Duet SportTM
duetsport_f_dash_22_actualsize.gif
This error code indicates that the door is not locking.
Is the washer door firmly shut?
The door must be completely closed for the washer to operate. The door may look as if it's closed, but it may not be latched. Open the door and firmly close it.
Were you washing a large load?
Before you close the washer door, check for laundry items sticking out beyond the door opening. Leave enough space in the washer to allow the clothes to freely tumble. Reduce your load size if needed.
fl_doorseal.jpg To remove the error display, press Pause/Cancel twice.
hcz_003_web_env1.gif

If Pause/Cancel does not work:
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1 Answer

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Changing Cycles, Options and Modifiers
Not all Options and Modifiers are available with all cycles. Cycles,
Options and Modifiers can be changed anytime before HOLD TO
START is selected.
Options and Modifiers can be changed anytime after HOLD TO
START is selected and before the start of the selected Option or
Modifier.
To cancel a cycle and select a new cycle
1.
Select PAUSE/CANCEL twice.
2. Select desired cycle.
3. Select the desired OPTIONS.
4. Select HOLD TO START (for approximately 1 second) to
restart the washer at the beginning of the new cycle.
To cancel a cycle
1.
Select PAUSE/CANCEL twice.
2. The washer powers down, the door unlocks, and clothes can
be removed.
NOTE: If the water level or the temperature is too high, the
washer will drain automatically before the door unlocks.
To change Options or Modifiers after the cycle has started
1.
Select PAUSE/CANCEL.
2. Select the desired OPTIONS or MODIFIERS.
3. Select HOLD TO START (for approximately 1 second) to
continue the cycle.
To drain the washer manually
1.
Select PAUSE/CANCEL.
2. Select DRAIN/SPIN.
3. Select HOLD TO START (for approximately 1 second) to
begin the drain.
4. When the spin is complete, the door unlocks. Items can be
removed from the washer.

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