Question about HP Officejet 5510 All-In-One Thermal Printer

1 Answer

Printer carriage not working properly in 5510 'all-in-one'

Message reads:
"open door, clear carriage jam, then press "OK"
I've opened door, and the cartridges are not moving to center as they usually do when I open door (to change cartridges, for example).
When I press"ok' I get date/time on readout.
Then cartridges start to move back and forth across track, the all lights appear again.
There is one print job in the queue that I can't delete. It stays in queue even after I turned printer off.

These problems started when I turned the printer off overnight.
thank you

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  • Anonymous Jan 01, 2008

    open door carriage jam then press ok. Did that can,t find jam.

  • HOOK99 Mar 05, 2008

    "open door, clear carriage jam, then press "OK"

  • Anonymous Mar 26, 2008

    Just started having the same problem. Re-seated the cartridges, wiped the track with a soft cloth. Did not resolve the problem.

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Does your carriage just move to the right side and get stuck? That's what mine does. I just fiddle with it and wiggle stuff until it's starts working and it'll work until I shut it down but when I turn it back on it starts all over again.

Posted on Feb 04, 2008

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