Question about HP Officejet 5510 All-In-One Thermal Printer

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Printer carriage not working properly in 5510 'all-in-one'

Message reads:
"open door, clear carriage jam, then press "OK"
I've opened door, and the cartridges are not moving to center as they usually do when I open door (to change cartridges, for example).
When I press"ok' I get date/time on readout.
Then cartridges start to move back and forth across track, the all lights appear again.
There is one print job in the queue that I can't delete. It stays in queue even after I turned printer off.

These problems started when I turned the printer off overnight.
thank you

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Re: printer carriage not working properly in 5510...

Does your carriage just move to the right side and get stuck? That's what mine does. I just fiddle with it and wiggle stuff until it's starts working and it'll work until I shut it down but when I turn it back on it starts all over again.

Posted on Feb 04, 2008

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I have a HP 5510- it show to have a carriage jam. I don't know how to fix this.

If you get this error message "Open door. Clear carriage jam, and then press OK" then watch this video on how to clear the error (it's in korean but the visual part will help you out):

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I just changed the (2) ink cartridges in my HP PCS 1610 All-in-One HP printer and now get an error message "CARRIAGE JAM - OPEN DOOR. CLEAR CARRIAGE JAM, AND THEN PRESS OK." I don't see any jam...

Have you tried moving the carriage to see if it really is jammed? Maybe you haven't put the levers down properly on your new cartridges....remove them, see if the carriage slides, then refit them and check the carriage again. You wont visually 'see' a carriage jam,; you have to try moving it. By the way, if it doesn't move, DONT force it to try and overcome the jam try and reason out why it doesn't move.
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Error message= open door clear carriage jam and

I think the message is instructions, as in
(1) open door (2) clear carriage jam (3) press enter
So there is something internal to the printer that makes it think it has a carriage jam, piece of paper under a sensor, dirty or stuck sensor.
If you can't find it using a bright light, try canned air.

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Open door, clear carriage jam and press enter

If you have opened the paper moving roller, it may not be fitted properly.
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If the circular strip is not put properly between the sensors, the sensors willl read no movement even if the rollers are moving. Logically it means a 'jam' so it is dispalyed over.
Please place the circular strip properly between sensors.
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