Question about Creative Labs Nomad Jukebox Zen Xtra MP3 Player

3 Answers

Creative Nomad Jukebox Zen Xtra

When I plug in the ac cord, the screen goes to Creative screen then to EAX screen then makes a quick winding down noise and turns off. Then it restarts and repeats the process over and over again. The strange part is when the unit is NOT plugged in and only using battery power it is fine. Please help. Thank you.

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  • mdr_10564 Mar 16, 2008

    I have the same problem! What do I do?!?!?!

  • Anonymous Apr 16, 2009

    Have the same problem and you cant upload new firmware when the thing won't stay on.Also tryed different 5v charger.Also tryed charging the battery separately.Judging from the number of entries for this fault can only assume that its a common fault that is not user fixable.Please prove me wrong.

  • Don Goupil May 08, 2009

    I can't charge the battery. When I plug in the AC adapter, the unit does a boot and then shuts down. I can't run on battery because it's too low.

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I needed a new charger. that was all. Also, the battery (a replacement) doesn't fit right. A little shimming fixed that.

Posted on Dec 07, 2009

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It sounds like you have a problem with the power connector in the unit. If you are good with a soldering iron you can open up the unit and look at the power connections to the main board. If you want someone else to do the repairs check the below company.

http://www.zenrepair.com/Zen/product.jsp

Nomad Jukebox Zen Xtra
Startup problems / bios only $30
Headphone Jack repair $35
Headphone Jack replacement $50
Power Jack repair $40
Power Jack replacement $55
Battery replacement $30
Main board replacement $85
Hard Drive replacement 30GB $79
Hard Drive replacement 40GB $89
Hard Drive replacement 60GB $99
LCD Screen replacement $55

Posted on Dec 07, 2009

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  • Master
  • 4,402 Answers

First thing i would do is make sure your at the current firmware.

Posted on Dec 18, 2007

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Posted on Jan 02, 2017

SOURCE: 60GB Nomad Jukebox Zen Xtra stuck in startup loop

As odd as this sounds, try warming it up. Put it under your arm or on the defroster or where ever. When I would leave mine in the car overnight last winter it would do that rebooting loop like yours until I warmed it up. Don't have a clue why it worked, but it did. Go figure.

Posted on Apr 19, 2008

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1 Answer

When I plug it in to charge the player, it says "docked" as usual, but then it turns itself off and acts like I've disconnected it. It says "Low Battery" and shuts down.


The zen need a full charge... if you have an ac adapter plug it in for at least eight hours. if you don't have an ac adapter plug it in via USB to a DESKTOP computer (not laptop) and try to use a differnt usb cord (creative doesn't always include a powerful enough cord to get the zen out of that low power state)

refer to creative.com/support and look up info on your model to see if anyone else has your issue

May 26, 2009 | Creative Labs Zen Digital Media Player

1 Answer

When I plug in the ac cord, the screen goes to Creative screen,


First thing,make sure your battery is charged.When you power on your player,put it close to your ear.If you can hear the hard drive (a faint clicking noise) then your hard drive may be stuck.When you power on player,tap coner of player on mouse pad while player is booting up.If it doesn't work,try again,tapping a little harder.This is a common problem with these players.Good Luck

May 12, 2009 | Creative Labs Nomad Jukebox Zen Xtra MP3...

3 Answers

Screen just flashes on and off 'CREATIVE' when trying to start up


This is an issue with the power supply, believe it or not. I just resolved this for a friend by changing the power supply. An old nokia 5v power supply will make a good alternative if you don't have an OEM replacement.

Jan 16, 2009 | Creative Labs Nomad Jukebox Zen Xtra MP3...

1 Answer

40 gb mps nomad creative


When it gets to the EAX screen tap it ******* the right side just above the menu button, wait for the drive to kick in and it should work again.

Jul 14, 2008 | Creative Labs Nomad Jukebox Zen Xtra MP3...

1 Answer

Creative Nomad Jukebox Zen Extra


Whirring noise = bad, probably needs to be replaced, BUT:
Uninstall everything from your PC, reboot, reinstall driver and the Explorer (I do not use MediaSource, only the Explorer).

If it didn't work out follow these steps:

1. Uninstall Creative Media Source and all related software.
2. Install the driver. In the installation CD the driver is usually in \Drivers\English
3. Turn on the Nomad an connect it to the PC.
4. Install MediaSource(the program requires that you have the nomad connected while installing)
5. Install MediaSource plugin
6. Try transferring files.

If you?re still running into problem know that there are other programs capable of handling MediaSource?s functions, such as - Portable Audio Devices Power Toy , NomadSync, Real player, and there?s also a Zen plugin for the Winamp.

Good luck!

Jun 25, 2008 | Creative Labs Nomad Jukebox Zen Xtra MP3...

2 Answers

My Nomad zen xtra 40gb is stock !!!


It sounds like the hard drive may be damaged. Have you tried to put it in recovery mode?

Put a paperclip in the reset hole while holding down the play button until you see the screen go to recovery mode. Then try the format option; this will erase all your files but it will tell you if you need a new hard drive.

Mar 24, 2008 | Creative Labs Nomad Jukebox Zen Xtra MP3...

2 Answers

My Creative Nomad Jukebox III will not start. At best, I can get to the EAX screen: this is accompanied by some whirring and clicking (HDD activity?) and then it freezes. On one occasion, it got past this...


I had a failed JB III that acted the same way. I thought it was the hard drive, but turns out it was the motherboard in the player. I bought a used one on EBAY, then transferred my old HDD to the new one (the JB III uses a standard notebook hard drive).

If you're not worried about losing your songs, you can remove the HDD, get a PATA-to-USB external HDD adapter (less than $10 on sale), and reformat the drive, and test the drive to make sure it's sound. If it is, then you have a new portable hard drive. Unfortunately, your JB III is now an empty shell.

This article explains how to perform the "operation" on the internal hard drive: LINK

Feb 13, 2008 | Creative Labs Nomad Jukebox III MP3 Player

1 Answer

Wont start


try new batteries, does the unit have a reset?

Nov 26, 2007 | Creative Labs Nomad Jukebox Zen Xtra MP3...

1 Answer

Audio Problems With MP3


First thing you wanna do is to try another set of headphones. If it still sounds muffled then theres a fault in the audio output section and these things are non user serviceable. Your gonna need to send back to the manufacturer. Good Luck

Apr 27, 2006 | Creative Labs Nomad Jukebox Zen Xtra MP3...

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