Question about Brother MFC 9700 All-In-One Laser Printer

1 Answer

Toner cartiage and drum replacement

Just put in new toner cartiage 3 days ago but now says that we need a new toner cartiage.....have had this for 2 years without that message. Also it has given notification to change drum soon.

I am puzzled. HELP

Posted by on

1 Answer

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 2 Answers
Re: toner cartiage and drum replacement

Go to menu to reset drum settings. I think you leave the front cover open press the right arrow then 1 one the lcd shows replace drum then after the lcd says accepted close the front cover.

Posted on Apr 12, 2008

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

I change my dn 5350 drum but light still on


The Brother machine has separate consumables the toner cartridge and the drum unit. Verify you replace only the drum unit and not the toner cartridge

1.Press the front cover release button and then open the front cover.

2.Reset the drum counter: Press and hold down the Go button for about 4 seconds until all the LEDs light up. Once all four LEDs are lit, release the Go button.

0b292ee8-2dc6-420c-a039-5a5d375493fa.gif Cautio
Do not reset the drum counter when you only replace the toner cartridge

3.Take out the drum unit and toner cartridge assembly.

  • We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner.
  • To prevent damage to the printer from static electricity, DO NOT touch the electrodes shown in the illustration.


4.Push down the blue lock lever and take the toner cartridge out of the drum unit.

  • DO NOT put a toner cartridge into a fire. It could explode, resulting in injuries.
  • Use neutral detergents when cleaning the printer.
  • DO NOT use cleaning materials that contain ammonia, alcohol, any type of spray, or any type of flammable
    substance to clean the outside or inside of the machine. Doing this may cause a fire or electrical shock.
  • Be careful not to inhale toner.
  • Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.
  • To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.
5.Unpack the new drum unit


Wait to unpack a drum unit until immediately before you put it in the printer. Exposure to direct sunlight or room light may damage the drum unit.

6.Put the toner cartridge firmly into the new drum unit until you hear it lock into place. If you put the cartridge in properly, the blue lock lever will lift automatically.

Make sure that you put in the toner cartridge properly, or it may separate from the drum unit.

7.Put the drum unit and toner cartridge assembly back in the printer.


8.Close the front cover.
9.Make sure that the Drum LED is now off.

If your question was not answered, Then Please Visit Below URL:
If You Still Need Brother Printer Help Then Follow Us For On:
Brother Printer Support

Feb 03, 2014 | Brother HL5350DN Laser Printer

1 Answer

Drum error

Hi, the drum is the part where you insert the new cartridge toner, some times when you replace the toner need to clean the small filament in the drum unit, is very simple, ther is a blue part, slide 2 o 3 times and return to his original position marked with a arrow, maybe this solve your problem,9436fabb-a042-4f75-962b-c59ad843e6bb.jpg

Sep 17, 2013 | Brother HL 2140 Laser Printer

1 Answer

My brother mfc 7440N prints splotches every 3-3.5" on every page printed. This occurred with the previous and new toner cartridges. How to fix?

For crying out loud.

The "blotch" is caused by damage to the drum or to the toner fusing roller.

If the "blotch" is loose toner (in other words you can smear it) then the fuser roller is damaged and that assembly needs to be replaced.

If the "blotch" is fused (in other words you cannot smear it around) then the drum is damaged and that assembly needs to be replaced.

The original MSRP for the Brother MFC-7440n in 2008 was $429 (US) / 213 pounds [FixYa couldn't handle the pound sign!! =8-) ] (UK) / $499 (AU). The present street value is about $199 according to Brother ( ).

A drum unit is $80 (Amazon) or $115 (Staples).

That same $200 could get you a Canon Pixma MX-922 (Canon Inkjet? Yes. But fast. Airprint. 2-sided ADF and copying. Auto-duplexing. CD/DVD disc printing. Frankly, if I didn't already have an Epson 835, I would buy this one. My old Canon 820 still chugs along as beautifully as the day I got it (about a zillion years ago).

For $50 more you can get a top-rated laser, their imageCLASS MF4880dw (though oddly, without Airprint - for Airprint in a Canon laser, you have to step up to the big boy: the imageCLASS MF8580Cdw).

Well. Have fun!

Mar 31, 2013 | Brother MFC-7440N Laser Printer

1 Answer

My printer says drum troubleshooting contact guide manual and maintence I did eveything but still not working

Hi there,
If the display shows drum error you can try cleaning it by following the steps below:
1. Open the front cover. 2. Pull the drum (black) and toner (gray) towards you, put a little force on it. 3. Remove the toner by holding down the tab on the side of the drum, then pull the toner out. 4. Use a dry lint-free cloth to clean the roller inside the drum unit. Make sure to remove any excess toner from it. 5. Put the toner back to the drum, make sure that it clicks, Reinstall the drum and toner back to the machine, 6. Close the cover.

If the display still shows drum error, go ahead and do the drum reset.

1. Open the front cover 2. Press the Options button on the control panel 3. The display should show "Replace Drum - 1. Yes 2. No 4. Press 1 to reset the drum count 5. Close front cover. The display should show the date & time
If still it shows drum error, The drum unit needs to be replace. After replacing the drum unit, do the drum reset again,
Hope this helps.

May 08, 2011 | Brother MFC 7420 All-In-One Laser Printer

1 Answer

How do i reset the brother dr350 drum

If you have already replaced the drum - only do steps 1, 2, 3, 7 and 8.

1. Make sure that the printer is turned on and the Drum LED is blinking. Open the front cover of the printer.

2. Press and hold the GO button for about 4 seconds until all the LEDs light up. Once all four LEDs are lit, release the GO button.

3. Pull out the drum unit and toner cartridge assembly.

4. Push down the blue lock lever and take the toner cartridge out of the drum unit.

5. Unpack new drum unit.

6. Put the toner cartrisge firmly into the new drum unit until you hear it lock into place. If you put the cartridge in properly, the blue lock lever will lift automatically.

7. Put the drum unit and toner cartridge assembly in the printer.

8. Close the front cover.

Jan 29, 2010 | Brother HL-2040 Laser Printer

1 Answer

Paper jam at around toner cartridge

paper jam usulay case by the heat of our toner cartiage. our cartiage became like magnet to our paper.
in my case i use a wet tissue (for baby type, non alcohol), i clean the drum (i hope u know where).
for sometimes the paper jam didn't happen.
i think our SCX is old enough

Sep 29, 2009 | Samsung SCX 4521F All-In-One Laser Printer

1 Answer

The pages that print are dark with toner all over the paper.

1) if you are refilling the toner cartridge, it may be the blade and roller need to be replaced.
2) if you are using a high yield cartridge, the drum unit will need to be replaced every 2 1/2 cartridges.
The yield for the drum unit is every 20K pages. The drum unit may also be remanufactured.

May 26, 2009 | Brother MFC-8840D All-In-One Laser Printer

1 Answer

Bad photo quality after changing drum

your laser printer
1) print color quality is now distorted that means print skew (technician called)
2) print tint means the print color not enough density,
3) print mottle means print dirty
you may try
1) print distorted--- find out the skew adjustment from your printer manu, it is adjust the image before transfer to the drum.
2) print skew could be happened when the drum replace install not very accurate, so install it more carefully.
3) print tint---you may increase print density from the manu, not fix,
4) print tint---the toner caridge near life cycle or using the less compatible toner. so you have change the quality toner or cartridge (if near life cycle) to improve quality photo print
5)print mottle---toner quality ? or cartridge near life cycle also cause print dirty paper,

Feb 08, 2009 | Konica Minolta magicolor 2300DL Laser...

1 Answer

Black Streaks

pull drum unit out and clean corona wire by sliding blue plastic tab from side to side, making sure you put the tab back on the side that it was. if that doesn't take care of problem, then i would say you need a new drum unit.


Jan 27, 2009 | Brother MFC-8440 All-In-One Laser Printer

2 Answers

Drum and toner led blinking

I have the same problems with you guys, and none of the solutions above work.
I solved Brother HL-2040 with the following tricks

1. Use the link below to process steps 1-4 and stop.

2. Use screw driver to remove 3 screws on one side of the toner

3. From the small separate part after removed it from the toner, there is a small white adjustment (plastic), use your finger adjust to the opposite side. Put it back to the toner, and screw them back as original.

4. Follow the remain steps from the link above,

Your toner indicator should be turn OFF


Jun 18, 2008 | Brother HL-2040 Laser Printer

Not finding what you are looking for?
Brother MFC 9700 All-In-One Laser Printer Logo

223 people viewed this question

Ask a Question

Usually answered in minutes!

Top Brother Printers & Copiers Experts

Jim Yeh

Level 1 Expert

15 Answers

Jesus  Colon
Jesus Colon

Level 1 Expert

12 Answers

Rick Johnson
Rick Johnson

Level 2 Expert

84 Answers

Are you a Brother Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides