Question about Brother HL-2170W Laser Printer

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Just refilled the toner cartridge in a new HL-2170W printer and now getting drum error. Msg pops up about cleaning corona wire, which I have done, but error persists. Did not touch drum or corona wire during refill process since toner cartridge (TN 330 starter) is a separate unit inserted into the drum.

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Posted on Jan 02, 2017

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Dont recomend refills causes too many problems, like you are experencing, put in a real brother toner should fix problem.

great link to explain of lights on panel

Posted on Dec 20, 2007


SOURCE: Brother laser cartridge refills

You will need to reset the Flag gear. This is situated at the other end of the cartridge to the refill hopper. There are 3 screws that you must undo first, you will notice a small white flag gear, this needs to be turned back to the beginning of the curved section. After removing the screws, CAREFULLY remove the end plate and pull the flag gear out slightly and return it to the beginning position, which is the other end of the curved section. Put your cartridge back together again..Your printer will now accept this refilled cartridge

Posted on Apr 27, 2008

  • 1 Answer

SOURCE: Brother HL-4040CN won't read or show new refilled cartridge in the LCD

Q: Brother printer toner refill.?

A: yes and no. it is easy to fill the toner but if it is the original toner which came with the printer, they deliberately leave out a $4 starter gear which is needed to regulate the amount of charge going to the drum. Without this gear, the copies will come out too light and be nearly useless. I threw out two of these printers until I came across Northbay Toner who explained this to me and provided what I needed. I now have two Brother lasers working well on $5 refills. For more info, see

Posted on Jul 15, 2008

  • 4338 Answers

SOURCE: Corona wire problems

Read the following links:

copy and paste the complete link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Posted on Nov 30, 2008

  • 2 Answers

SOURCE: refilled toner ctg. Getting 'toner empty stop'

When it says "Empty Toner - Stop" Click the right arrow at the circle and it should say "Empty Toner - Continue" hit ok and you should be good. You will have to do this each time that you turn the printer on or pull a cartridge out.

Posted on Nov 20, 2009

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1 Answer

My brother HL-2170W have a flashing error and drum light. When the printer starts up, its stops in the middle as if a paper is stuck but I can't find anything.

Hi There,

The Drum LED and the Error LED alternates turning on and off.

Meaning of LED Indication

Drum error:
The corona wire needs to be cleaned. To see how to clean the corona wire, click here.

Please click on YES if this helps,



Mar 23, 2011 | Brother HL-2170W Laser Printer

1 Answer

Printer keeps saying to clean the corona wire. I cleaned it several times but the message keeps popping up.

To clean the corona wire in the brother laser printer, it said to remove the drum/toner assembly from the printer. This is very easy to do, you simply pull down the front of the printer, and press a small green tab down and pull. Then the toner and drum assembly will quickly come out.
After that, it says you must clean the corona wire by moving a small green square back and forth several times. It seemed kind of strange to me, but I did it anyways. In the upper right corner of the drum/toner assembly, there is a small green/blue square that can be moved back and forth. I did this several times.
I then placed the unit inside, and the error message went away for a minute. However it still wouldn't print and the error message came right back up. I was a bit frustrated since I have only owned this printer for about 2-3 months.
But then I realized something: The toner button had been blinking for about a month. I had already purchased a high yield black toner cartridge for the brother laser printer (Tn-330/TN360). I purchased it online, and had it stored for when I eventually ran out of toner.
I thought perhaps the error message had something to do with the old toner. Maybe it was out?? So I once again opened the front of the laser printer, and removed the toner/drum assembly. I pressed a green tab, removed the old toner, and then added the brand new high yield black laser toner cartridge. The whole process was very simple (you gotta love today's technology).
I then quickly "cleaned the corona wire" a few times again just to be safe. I re-installed the toner, and the printer was up and running. So apparently it will throw this error when you are out of toner. Now the printer is running great again, and I really like this printer.
If you are still using an ink jet printer, then you are living in the stone age. I was reluctant to buy a new laser printer, but now I love it. The toner only costs $30-60 and lasts for months. I print hundreds of labels out each month-just to give you an idea of how long it lasts.or get more information Call +877 889 6859 for detail.

Jan 04, 2011 | Brother HL-4040CN Laser Printer

1 Answer

Brother printers are SCAM. I bought one, it was full of errors, japanese "quality"! Then I fought an uphill battle to get a replacement! They sent me one.l It has errors! It works for a while,...

The Corona wire is inside the drum unit, a small slide is there to allow you to move it back and forth. return it to it's home position when done.

Also, remove the toner and power on the machine. After a couple minutes, replace the toner and drum. This sometimes will clear up these "drum issues" Brother is famous for.

Dec 12, 2010 | Brother HL-2170W Laser Printer

1 Answer

There is a massage in red that reads drum error

Brotherstrongly recommends that customers do not use generic drum units and/or tonercartridges, or refill their Brother toner cartridge. Each Brother laser printeris designed to work at pre-set temperatures that are matched exactly to each ofour individual toner formulations. Each individual component is designedto work with the other to ensure quality and reliability. Using non-Brothersupplies may affect the hardware performance, print quality, and machinereliability. The Brother limited warranty does not apply to any problem that iscaused by the use of unauthorized third party drum units, toner cartridges, ortoner. Turn off the printer power switch. Press thefront cover release button and then open the front cover. Hold the green handle ofthe drum unit. Lift the drum unit up and then pull it out until it stops. Hold the handle of thetoner cartridge and pull it out of the drum unit. Repeat this for all the tonercartridges.
    • I recommend that you place the toner cartridge on a clean, flat surface with a piece of disposable paper underneath it in case you accidentally spill or scatter toner.
    • DO NOT put a toner cartridge into a fire. It could explode, resulting in injuries.
    • Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.
    • To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.
Push to release thelatches of the white corona wire cover (1), and then open the cover. Clean the corona wireinside the drum unit by gently sliding the green tab from left to right andright to left several times. Be sure to return thetab to the home position (1). If you do not, printed pages may have avertical stripe. Close the corona wirecover. Repeat steps 4-6 to clean each ofthe remaining corona wires. Hold the handle of the toner cartridge and slide the toner cartridgeinto the drum unit. Make sure that you match the toner cartridge color to thesame color label on the drum unit, and make sure that you fold down the tonercartridge handle (1) once the toner cartridge is in place. Repeat this for allthe toner cartridges. Put the drum unit backin the printer. Close the front cover ofthe printer.

Nov 16, 2010 | Brother HL-4040CN Laser Printer

1 Answer

Error and drum lights are blinking i dont know what to do

First clean the corona wire. Next check for a paper jam. The drum is possibly at the end of life; the drum is part DR-360.

To clean the corona wire, remove the drum and toner assembly from the unit and gently move the green tab from right to left and then left to right several times. Return the tab to the home position before returning the unit to the printer. See for pictures.

To replace the drum, slide the drum and toner assembly out of the printer. Push down the green lever to unlock the toner cartridge and take it out of the drum. Unpack the new drum. Put the toner cartridge in the new drum. The green lever should lift automatically if you have the cartridge fully installed. Return the assembly to the printer. Then reset the drum counter by pressing and holding the white button until all 4 LEDs light. Then release the button. Finally close the front cover. Check that the Drum LED is off. For pictures, see

I hope this helps.

Cindy Wells

Jun 11, 2010 | Brother HL-2170W Laser Printer

1 Answer

Corona cleaning does not solve error message

You will need to replace the drum unit on the printer.

May 13, 2010 | Brother HL-2040 Laser Printer

1 Answer

I have a brother 2140 printer, it ran out of toner and i refilled toner starter cartridge , and error message comes back to clean the corona , i replaced ther cartridge with a new tn-360 cartridge, but...

When it says to clean the corona, on the drum there is a purple tab that moves from one side to the other. run it back and forth a couple times that should solve the problem.

I dont recommend refilling the cartridges, we have had several issues in repairing those printers with refill. if you must use refills, i would recommend getting 2nd or 3rd party manufacturers.

if you need help, you can contact us.
thanks adi

Dec 31, 2009 | Brother HL-2040 Laser Printer

2 Answers

All 3 Error lights are flashing (4 if you count the GO button)!!

When all lights flash it's a service problem. You press and hold the go button and see what lights are on then.error light means main PCB failure, Toner light means fuser failure, drum light means laser failure. Toner and error light means main motor error, drum plus error light means its a fan failure.

Jun 26, 2009 | Brother HL-2170W Laser Printer

8 Answers

Corona wire

I was getting the clean the corona wire problem message even after repeated cleanings.  Before this problem occured the toner light was flashing warning of low toner. When I got the clean the wire pop up the toner light was on all the time indicating the toner was depleated.  So, I thought I would try replacing the toner cartridge and see what happened. I opened the new toner box and noticed on the foil packege specific instructions to clean the corona wire when installing the new toner.  I installed the new toner and cleaned the wire one more time. I then reinstalled the drum and toner assembly into the printer and the clean the corona wire message did not come up again.  The printer now works fine. 

Aug 08, 2008 | Brother HL 2140 Laser Printer

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