Question about Sony Cyber-Shot DSC-W1 Digital Camera

1 Answer

Lens stuck The lense is stuck in the out position. Batteries were replaced but the camera says on the screen "Access", "Turn the power on / off again", and still does not retract the lense.

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  • gl64 Dec 22, 2007

    My DSC-W1 has same issue. When I turn on the lense stick out and can't be retracted back.

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  • 71 Answers

Solution:

The Lense is obviously jammed some how.

Suggestion:

Send the product back to the manufacturer and see if they can repair the product or send you a new one.

Posted on Dec 18, 2007

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1 Answer

Lens Stuck


If the lens is stuck out then you will find it is usually one of a few reasons.

1. Check the batteries. (obvious I know).
2. The camera has been dropped or knocked.
3. The camera has grit or dirt in the lens mechanism.

Providing the batteries are ok then 2 and 3 usually mean a professional repair. The lenses tend not to be something that the average home user can remove and take apart. The cost of repair also might be more than the camera value so you will need to find a good repair shop near you and get a quote.

Mar 17, 2010 | Sony Cyber-shot DSC-W55 Digital Camera

1 Answer

Sony Cyber-Shot DSC S90 lens problem - fix or buy new?


its better to replace a new one than to repair it and besides you will cost alot if you decide to repair it. although if the cost is not that much then go for repairing it.


CHARCOIS

Aug 27, 2008 | Sony Cyber-Shot DSC-S90 Digital Camera

1 Answer

I own a sony cybershot dsc w35 when i switch on the screen displays "turn the power off and on again" help?


Hi. I had exactly the same problem with my Sony Cyber-Shot DSC-W7. The problem started after while lense was fully open, the battery became 100% empty. I did not have access to new batteries and did not have my charger with me so I put the camera on my car seat and went home. After charging the batteries, I turned the camera Off and the lense retracted 100%. Later on I tried to transfer some pictures to my PC. After connecting the camera to my PC with the dial in the P position and lense fully open I turned the dial to play in order to transfer photos. After transferring the pictures, I turned the camera off and disconnected from the computer.

I turn the camera on to take new pictures next day, The lense would go up, and and turn with lense fully open. It would never close. The screen was black with a message "Turn the camera on and off again". I tried 30 times or more and the same thing would happen again.

Here is what I did to fix my camera and it has been working normally since then.

1- I cleaned around the outside of the lense with lent free cloth

2- I used dust OFF to get raid of the remaining small dust particles from around the lense.

3- While turning the camera off, I pushed (down, up and turn) the lense in (NOT TOO Hard) by my hand. If you push the lense too hard, you may damage the mechanicall moving parts of the lense.

4- After a few tries, the lense retracted 90% +. I then pushed the lense a little harder all the way in, the way it normall retracts. The lense cover also closed 100%.

5- I turned the Camera on and off a few times. It was opening and closing exactly the way it used to. My Cybershot has been working okay since then.

I read a lot and here is what cause my lense to malfunction.

While lense was fully open and battery died, some small particles got on the lense and prevented lense from fully opening or closing.

In summery: two things could have caused your camera lense to malfunction.

1- if you had dropped your camera hard, some mechanical parts may have got damaged or dislocated. In this case you have to open the lense and replace the damaged part, clean and put it back on the camera. This is too risky for most ordinary people. You would most likely make it WORST.

2- If you did not drop it, most likly, some how some small dust particles got on the outside of the lense and they prevent the lense or the lense cover from fully opening and closing. If this is your case, please follow exactly what I did and your camera would be back to normal.

GOOD LUCK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Jun 25, 2009 | Sony Cameras

2 Answers

Turn the power off and on again


Hi. I had exactly the same problem with my Sony Cyber-Shot DSC-W7. The problem started after while lense was fully open, the battery became 100% empty. I did not have access to new batteries and did not have my charger with me so I put the camera on my car seat and went home. After charging the batteries, I turned the camera Off and the lense retracted 100%. Later on I tried to transfer some pictures to my PC. After connecting the camera to my PC with the dial in the P position and lense fully open I turned the dial to play in order to transfer photos. After transferring the pictures, I turned the camera off and disconnected from the computer.

I turn the camera on to take new pictures next day, The lense would go up, and and turn with lense fully open. It would never close. The screen was black with a message "Turn the camera on and off again". I tried 30 times or more and the same thing would happen again.

Here is what I did to fix my camera and it has been working normally since then.

1- I cleaned around the outside of the lense with lent free cloth

2- I used dust OFF to get raid of the remaining small dust particles from around the lense.

3- While turning the camera off, I pushed (down, up and turn) the lense in (NOT TOO Hard) by my hand. If you push the lense too hard, you may damage the mechanicall moving parts of the lense.

4- After a few tries, the lense retracted 90% +. I then pushed the lense a little harder all the way in, the way it normall retracts. The lense cover also closed 100%.

5- I turned the Camera on and off a few times. It was opening and closing exactly the way it used to. My Cybershot has been working okay since then.

I read a lot and here is what cause my lense to malfunction.

While lense was fully open and battery died, some small particles got on the lense and prevented lense from fully opening or closing.

In summery: two things could have caused your camera lense to malfunction.

1- if you had dropped your camera hard, some mechanical parts may have got damaged or dislocated. In this case you have to open the lense and replace the damaged part, clean and put it back on the camera. This is too risky for most ordinary people. You would most likely make it WORST.

2- If you did not drop it, most likly, some how some small dust particles got on the outside of the lense and they prevent the lense or the lense cover from fully opening and closing. If this is your case, please follow exactly what I did and your camera would be back to normal.

GOOD LUCK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Jun 25, 2009 | Sony Cyber-shot DSC-W80 Digital Camera

1 Answer

Lense stuck in out position


Hi. If your camera is turning on with the lens stuck out. Turn the camera on, and without turning it off, open the battery door, and take the batteries out. Leave it for about 1-2 minutes and try again. This process is call power reset. Usually works. Good Luck.

Dec 22, 2008 | Fuji FinePix S7000 Digital Camera

1 Answer

Error C:13:10, displays ''access'', ''turn the power off and on agai


Lens jams can happen without dropping the camera. The lens motor is bad, or a grain of sand has got stuck in one of the lens cogs. Either way will need lens repair/replacement.

Nov 12, 2008 | Sony Cyber-Shot DSC-S40 Digital Camera

1 Answer

Lens problem


I have had the same problem with a different camera, the problem started when I did not have sufficient battery charge to turn the camera off completely. The camera shut down, but the lense did not retract.
You can try a few things:
First try remove the batteries and holding the power button as if you are going to start the camera, then reinsert and try again. (make sure they are fully charged first)
You can try connecting the camer to the computer before you turn it on. Connected to the computer the camer goes through a slightly different start up procedure.
Try switching it to playback mode on restart.
If these fail I have a couple of tricks up my sleeve, but need to know the answer to these questions:
1. has it suffered water damage?
2. has it been dropped recently?
3. what happend when the lense did not close properly? Is this the first time?
4. Can you access the menus when "restart camera" is on screen?
Just post a comment back

Jun 13, 2008 | Canon PowerShot SD1000 Digital Camera

2 Answers

Lens stuck open


try little rubbing alcohol around outer surface of lense this should loosen up the sticky ness of it
remove the memmory card and turn on this should reset camera

May 13, 2008 | Samsung Digimax 4500 Digital Camera

5 Answers

Lens stuck open


i have just had the same problem. mine was stuck open, i gave the lens a slight twist and heard a bit of a crack. i switched it on again, now it is ok.

Apr 09, 2008 | Samsung Digimax S600 Digital Camera

1 Answer

Power Button is stuck down


sir,this is common for this model. internal micro switch conecting lever is broken u replace

Jan 03, 2008 | Sony Cyber-shot DSC-S600 Digital Camera

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