Question about 2wire HomePortal 1000HW DSL Modem and Network Router -1000-400210-000_LN_R (1000400210000LNR)

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2wire modem 1000 series

Working adapter is connected to modem but power light is not on

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Re: 2wire modem 1000 series

Power light on what? If the modem, then you need to make sure the wall outlet has power first.. then work your way towards the modem and ensure that power is actually being delivered to the device..


Posted on Dec 19, 2007

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No lights on router, unable to connect

Try turning the modem off and on and also make sure the cables are secure while you're at it. If the lights are still off, the only thing you could do next is to call your internet service provider. Worst case scenario here is you might have a dead modem.

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What does it mean when there is a solid red Power light on the ATT 2wire DSL wireless router?

it means 2 things. 1st it could be the adapter because theres still power to it and 2nd is the 2wire router is already defective. if its possible for you to bring the 2wire with the adapter to any computer store or to att store and have them plug a new adapter on it . or if you have available 5volts adapter you can try to check if power will be solid green using diff adapter definitely its the adapter but if you have tried it but power will flash green or red the modem is dead. powerlight of any router should stay solid green no matter what happen.
have it checked carefully so you dont need to spend $82 for the 2wire, adapter is $10 only..


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2wire 2701HG-B got red light on power & green light on wireless

Issue that you have mentioned its very common among 2Wire modems. Most of the cases we have diagnosed Modem usually OK but the AC Adapter, AC adapter somehow comes from 3rd party with low quality production. Due to its circuit design internal heat dries up the DC output capacitors. So DC output comes up with ripple and it cause modem to not work properly. You may change the AC adapter or you can change its Capacitors. Same rate AC adapters will work fine. Just make sure polarization is right.
If Issue continues you may post for further diagnosis

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Its Due to AC adapter capacitors. Capators dry out after certain usage that cause unfiltered output of DC. Add about 2 or 3 pieces of 1000uF capacitor on DC way issue will be resolved. Or simple change the capacitors in AC adapter or change the AC adapter to new one.

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3 Answers

Green power light is off. Red light stays on. Tried unplugging, resetting, etc. Wondering if it's completely shot?

Hi Jeff,

Thanks for using fixya

The red light on power means that the diagnostic for the modem is on, and when this is on this means that the memory or another component of your modem is at fault. Usually this can be resolved through a firmware upgrade to be applied by 2wire, but note that 50% of the time, when the diagnostic light is on, the device is dead.

To have this issue resolved, you may refer to your ISP or 2wire, if it cannot be revived, the least they can do is provide a recommendation.



Apr 22, 2009 | 2wire (1000-400108-001) Router

1 Answer

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check your modem power cable for any loose connection.

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Kindly check if you are using the same 2wire power adapter that came originally with the whole package, also try plugging it in another power outlet, like the kitchen or bathroom, & see how long the power light stays on. Plug it straight in the wall socket. If power light keeps going on/off even if you have plugged it in another power outlet, maybe you need to restore this modem back to its default settings. That can be done by doing a hard reset on the modem, push the reset button (found between the ethernet & usb ports), but be sure you have a record of your username & password on your internet account.

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disconnect the power adapter. Reinsert the power adapter directly into the wall socket. Remove any power strips or surge protectors temporarily to ensure that these items are not preventing the 2wire's proper operation. make sure you are using the power adapter that came with the modem. Plug the power adapter into a different wall socket in another room.

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hi! have you used this other identical 2wire modem before? if this other 2wire modem (is it the same 1701hg?) well you may need to configure the settings first. also 1000 series modems usually have 3 lights on it; power, broadband link, and local network. if these 3 lights are on, you may need to access the modem's user interface. assuming that all lights are green, on your computer directly attached to the 2wire, open up any browser, type in it will give you the network at a glance page. click on run system setup wizard, type in the system password. on the ppp authentication page, please check if it has your username & password (this is the one that you set up on your internet acct w/ your ISP), the next screen will establish a connection. (please tell me if you've got any error messages...)

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