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I cant get on to my bt broadband they have said their is no problem with them it is my computer

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SUGGESTION AS A FIRST FIX - CHECKOUT THE CABLING FROM BT TO COMPUTER PLUS THE FILTERS, SPLITTERS AND BOX.

CHECK THAT THE INDICATOR LIGHTS ARE AS INDICATED IN THE USER MANUAL.

ONCE SATISFIED THAT HARDWARE IS OK TRY UNINSTALL/REINSTALL OF BROADBAND SOFTWARE (CD THAT COMES WITH INSTALLATION KIT.

Posted on Sep 28, 2009

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Posted on Jan 02, 2017

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Why can I not change my BT Broadband to another provider. I can change phone but BT will not allow other providere to give me their broaband which has a great saving for me?


Hi
BT provide (and own) the telephone line infrastructure for this country, and all providers go through this infrastructure. Some exchanges have proprietary equipment in them belonging to one or other of the various providers which allows them to offer something that BT may not, ut they still have to use the BT lines, which they rent from BT Wholesale division. So if BT won't let them use the lines you are in trouble when it comes to getting Broadband other than BT.
There are options however, firstly try PlusNet, as I believe they are part of BT so may get better treatment than other providers. Secondly there is Satellite Broadband but this can be expensive, especially installation when compared with over the phone. Thirdly mobile 3g or 4g broadband if you have coverage in your area, but speeds are highly reception dependant and if you don't get good mobile phone signals then this option is unlikely to work. Also you would probably have to buy and install a 3g/4g modem router and I'm not dure how expensive these are.
This may not have been a lot of help, except possibly understanding the problem !!

Oct 18, 2014 | Computers & Internet

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Unable to gain access to my Yahoo Mail


Being the main BT account holder, yesterday I found that each time I try to gain access to my Yarhoo Mail the screen goes blank with the words "Server hang up". Other users of this property broad band phone number are still able to connect to their Yarhoo Mail. Even from different computers at different locations the same thing occurs on my email address. My husband has given me his email address below, so I can hopefully see your reply via his laptop.

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Can't access yahoo mail from BT broadband linked computer


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You did not mention that are you you able to access other sites or not?
anyways if you are not able to access only yahoo so I think it is because of virus effect so use scan with appropriate anti virus.

Please post your Feedback and Vote if the problem resolved as per your satisfaction.

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Cant get new router to work


You must enable first the Ethernet connection on your modem before your new router can allow to access the Internet by Ethernet.

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BT phone and broadband from sky...ok i cant make or receive phone calls.bt say that they checked the line and it shows no faults..ive tried different phones on line but no joy, interactive on sky box also...


Not a total solution, but a reason , perhaps.

I have both BroadBand and Telephone from BT.

In the past they always billed you with one bill. also if your phone was cut off due to lack off payment so the BB went off also.

they have now split their billing system - and services- into two separate identities, meaning that the phone could be cut off for calls yet your Broadband will still work and vice versa.

So, i would say the problem lies with BT , even though you have ordered your BB from Sky they still have to ask BT to setup your service at the exchange. It seems that they have not checked your service for both BB and phone.

I recently had my phone cut off (BT's 'direct debit 'accident'!) but my BB worked throughout the fortnight it took them to resolve where my paid bill money was!..

So. Call your main service provider (that would be Sky if you get no bills from BT) and tell them your phone service has most certainly NOT been activated.

I recently spent 17 hours over 3 days speaking to 23 customer assistants, before reaching a manager who resolved a similar issue for me at BT.

Under their new setup BB personel cannot see your phone account and phone personel cannot see your BB account - and we get charged over 1/3rd more for this mayhem . their reason explained to me as "having everything on one bill was confusing some customers so you now have two accounts and two bills for everything" !!

your socket is fine as you have enough connection for BB which takes more bandwidth than a voice line.

Basically you have some corporate customer service red tape to hack through.

Good luck

Nov 08, 2008 | Lands Phones

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