Question about Rowenta DG-980 Iron

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No steam coming out and water tank not pumping water into generator to make steam

I own a Rowenta DG980 steam generator one year and two weeks old. now it quit making steam and the water tank will not pump water into the generator I contacted the company and there offered absoultly NO HELP !!! this will be the last Rowenta product we buy . Has anyone got some advice to help resolve my problem Thank You R G Weide

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  • 5 more comments 
  • jeflorida Mar 08, 2008

    I have only had the iron for just over 1 year and left it alone for 5 months cleaned out and well stored, now it will not give any steam Please help I can not affort a new steam system just now ....

  • hbfix Mar 18, 2009

    How to fix the steam issue on DG980. I call Rowenta and they have service center in IL. Since the iron is out of warranty, I have to pay for shipping and then they will provide an estimate to repair. If I choose not to repair then I have to pay the shipping again. I calculate about $50 in shipping. Any way to stop the red blinking light. I followed the cleaning maintenance procedure which I clean after 3 years.
    Also when I tilt the Iron without the water reserviour, I would get the pump action but no steam. If I tilt with water reserviour then water spills but still no steam. Any help or advice is appreciated.



  • Anonymous Apr 05, 2009

    The yellow light is flashing but there is no heat being produced.

  • Anonymous Mar 15, 2014

    Carnt get any steam to come thro ... There is water in tank , steam pipe not kinked either . And it was perfect last time I used it, only switched it off and now carnt get any ..

  • Anonymous Mar 23, 2014

    Water tank comes loose during use and water pours out there is a small washer but do not know if this should be fitted to the tank or the iron

  • Anonymous Mar 24, 2014

    Steam generator not working

  • Anonymous Mar 28, 2014

    My makes a lot of noise but no steam

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The Rowenta DG-980 Iron/Steam Generator works great from our experience (it is a consumer grade unit with commercial grade technology) and over 90% of the user reviews I have seen are happy with it, unfortunately it is a discontinued model & the newer replacement is not as good. Service seems to be rather thin, as is the case with most corporate entities; I was on the phone for 30 minutes before I was able to locate service center in Concord, CA (I am in SoCal), and is the only one in the state that does repairs on them, and I am going to check them out...stay tuned.

Posted on Feb 02, 2008

  • Roland Wong
    Roland Wong Jul 02, 2008

    First the good news, the service center in Concord is very good and would you believe they have new in the box Rowenta DG980 in stock! Now the not so good news. This model uses what I call a "flutter pump" that turns on when the boiler needs more water pumped in from the reservoir or it the reservoir is dry and the red light comes on indicating it is out of water.



    Generally, if you remove the reservoir and turn on the unit, in about 5 minutes the boiler should have sufficient heat and the residual water in the system has turned to steam, provides at least one or 2 "bursts of steam". It is likely the electronic ckt pc board detect circuit is bad. It enables the flutter pump to fill the boiler with about a few tablespoons of water to be converted to steam and repressurize the steam system. If the event sequence is broken you can likely determine the bad part and replace it yourself; however, the ckt board is about $75.00 (make sure you label all the connections & draw a color coded diagram before replacing) especially if the flutter pump does not turn on and everything else gets hot & steams is okay with unit less than 5-10 yrs old. A lot can be said if your unit is not that old, you have used clear water, allowed unit to run dry (minimizing long term storage with water in unit), and cleaning the boiler as specified in manual.

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Since it sounds like you do not have it, the next best thing is to use filtered water (I have a 3 cylinder water filter in the kitchen for drinking water), The tank has a plug on the side which should be removed once unit is cold, tank flushed with filtered water and drained completely and leave the treaded metal plug and trim cover off to air dry completely, as well as the blue tank.

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California Electric Service in Concord CA (it is the only Rowenta repair station in California) go to either of the following addresses:
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Now the not so good news. This model uses what I call a "flutter pump" that turns on when the boiler needs more water pumped in if the reservoir is dry and the red light comes on indicating it is out of water.
Generally, if you remove the blue water reservoir and turn on the unit, in about 5 minutes the boiler should have sufficient heat converting the residual water in the system to steam, for at least one or 2 "bursts of steam".

If all this works, then likely the $75 electronic printed ckt board driver detector is okay. It enables the flutter pump, fills the boiler with a few tablespoons of water to be converted to steam and repressurizes the steam system. It is the sequence logic this board does that you can use to determine the bad part, find and replace it yourself. There are many thermostats and sensors and without a schematic it is tough to reverse engineer.

The most expensive parts are the tank heater and sole plate elements followed by the ckt board (make sure you label all the connections & draw a color coded diagram before replacing this part) especially likely if the flutter pump does not turn on and everything else gets hot & steams is okay if unit less than 5-10 yrs old. BTW a new unit is $350 so you have to weigh your options and talk estimate for repair with repair tech if you go that route. A lot can be said if your unit is not that old, have used clear water, allowed steam to run dry (minimizing long term storage with water in unit), and cleaning the boiler as specified in manual. It is worth the price to repair OR replace. It is a great machine.

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The old Rowenta DG-980 is a consumer grade machine but with commercial quality function and features. My gal who worked at a dry cleaners many years ago loves the DG-980. Here is the scoop on how to get it going if just cleaning it is all it needs (our used one had the same problem and I fixed it by doing the following:

Rowenta recommends that you use clear filtered drinking or bottled water only. I believe them because the system uses brass & aluminum throughout, so salts or acids would cause corrosion.

To clean the system totally, after each ironing session before I put it away, I remove the blue reservoir completely, and run the burst of steam several times until the boiler is empty, and red light indicates it is out of water. I shut the power off and unplug. Wait at least an hour or so, access the boiler tank plug on side & if it is cool to the touch, remove it using a coin (quarter), drain and flush the tank several times with the cleaning tube that came with unit or filtered/drinking bottled water several times over the kitchen sink. Finally, drain all the water completely out of the boiler (I leave the plug & cover off to making sure it is completely dry before putting everything back together, ready for the next time).

After several use cycles of the above should clear out the debris. My 1st experience with a used DG980 had exactly the same problem. P.S. before ironing the first article, use several bursts of steam away from the ironing board surface to clear out any standing water and debris that was is in the system. Hope this helps :O)

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Hi, Rowenta recommends that you use clear filtered drinking or bottled water only. I believe them because the system uses brass & aluminum throughout, so salts or acids would cause corrosion. To clean the system totally, after each ironing session before I put it away, I remove the blue reservoir completely, and run the burst of steam several times until the boiler is empty, and red light indicates it is out of water. I shut the power off and unplug. Wait at least an hour or so, access the boiler tank plug on side & if it is cool to the touch, remove it using a coin (quarter), drain and flush the tank several times with the cleaning tube that came with unit or filtered/drinking bottled water several times over the kitchen sink. Finally, drain all the water completely out of the boiler (I leave the plug & cover off to making sure it is completely dry before putting everything back together, ready for the next time). After several use cycles of the above should clear out the debris. My 1st experience with a used DG980 had exactly the same problem. P.S. before ironing the first article, use several bursts of steam away from the ironing board surface to clear out any standing water that was is in the system. Hope this helps :O)

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