Question about Hayward Phantom Pool Cleaner Complete with Booster Pump

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My phantom hayward spins in circles and turns upside down. The hose gets tangled up and it won't go from one end of the pool to the other. It is only a little over a year old.

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Posted on Jan 02, 2017

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  • 61 Answers

SOURCE: Hayward phantom will not float fully to the surface

If it has skimmed the top of the pool before try rearranging sections of the hose and make sure all sections of hose can rotate freely.

Posted on Apr 05, 2009

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SOURCE: Hayward Viper 5500 is spinning in circles

We found the problem to be a faulty check valve. the check valve cost about 25.00. I ordered it from poolcenter.com. The check valve is located by the cam. It's an easy fix. The check valve comes with the hose attachment, but since our hose was ok we just used a tie strap to connect the new check valve to the hose...sliped back into place... and it works like a charm once again. The part number is below. go to www.poolcenter.com
HAYWARD VIPER CHECK VALVE W/ HOSE & TIES - AX5000CVA

Posted on May 12, 2009

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SOURCE: seems like the movement of the navigator causes the hoses to tan

It sounds like it is time to pull the head and take it to the shop for repair. They can pinpoint wear and will usually do the repairs in the store for a small shop fee or just the cost of parts. It sounds like an "A" frame kit and gear box. Other things can be worn at the same time.

Posted on Dec 10, 2009

jharwell668
  • 640 Answers

SOURCE: Navigator Pool Cleaner: My Hayward pool cleaner just goes in small circles...

Check all of the following. Ones of these issues is probably causing your pool cleaner to go in circles. Let me know if these soultions don't work and I will be glad to offer more solutions, but I a think one of these might solve your problem:

1. You might not have proper water flow. Too much or too little pressure will cause this to happen. Check the pressure with your flow gauge and adjust if necessary.

2. Check for a partial blockage of the navigator throat. If you have a blockage, it could disrupt the movement of your cleaner. Clear blockage if necessary.

3. Check the shoes and wings. Damage or wear to them can disrupt your patterns of cleaning. If you notice that your shoes or wings are worn, replace them to correct the problem.

4. Check to make sure that your hose is not twisted. It should be clear of kinks, twists, and knots. Untangle if necessary. Laying the hose out in the sun will make it more pliable and easier to untangle if you need to do this.

5. Other things that could cause steering issues: check and clean the rear screen, check to see that the cone gear is is free and rotates smoothly, clean/replace/repair gear box, check pod connection, and check turbine and spindle assembly.

Hope this helps! Let me know if you need clarification or additional help!

Posted on May 20, 2010

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SOURCE: hooking up five hoses to my hayward pump/filter

Your system has a suction side and a discharge side. Skimmer and bottom drain hook to the suction side. Returns (discharge) return via chlorinator or other sanitary system and heater if appropriate, to ports in the side of the pool.

Posted on Jun 03, 2010

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1 Answer

VIPER 5500 SPINS AROUND IN CIRCLES CAUSING HOSE TO GET TANGLED. ANY SUGGESTIONS WHY?


There are a couple of things that you should try if this pool cleaners hose is frequently becoming tangled. Make sure that your floats are evenly and correctly spaced. One float should be 18" inches from each end and a third float located in the middle, 5 feet from either end. You should also make sure that the hose length is not too long for your pool size. Your spin out might be too high. Try moving it to a lower setting and then running the cleaner again.

May 10, 2011 | Hayward Viper Pool Cleaner

1 Answer

The phantom just goes around in circles & gets tangled until it stops.


It sounds like the gear box has failed inside the unit. Causing it to not go straight anymore. Replace the gear box assembly.

Apr 02, 2011 | Hayward Phantom Pool Cleaner Complete with...

1 Answer

Why is my phantom cleaner stuck spinning in a circle?


It is most likely that your hose is bent. Check the hose at the hose cleaner end assembly. If you notice that it is bent or warped, lay the hose out in the sun (stretched out) to try to remove the bend. Make sure that you are not storing your hose in a coiled position. This will cause this. It could also be that the pressure though your pool cleaners too high.

Feb 21, 2011 | Hayward Phantom Pool Cleaner Complete with...

1 Answer

My phantom spins in circles and goes upside down what could be my problem?


It is is going in circles, it is likely a bent hose. This is common with these pool cleaners if you store your hose in a coiled position. Try laying the hose out on a sunny day and leave it there a few hours to straighten the hose. The running on the side could be a result of the debris bag being too full and heavy. The pressure could also be too high, which would cause both of these problems. Try decreasing the water flow though your cleaner.

Sep 24, 2010 | Hayward Phantom Pool Cleaner Complete with...

1 Answer

Cleaner just spins


If the cleaner is spinning in circles, it a probably a problem with the hoses of these pool cleaners. It was was a common problem with early models, and they have just redesigned it. Lay the hose out in the sun, stretched out, and let it sit for several hours to straighten out the hose. Make sure that you are not storing the hose in a coiled position since they are prone to bend and break.

Sep 01, 2010 | Hayward Phantom Pool Cleaner Complete with...

1 Answer

Just spins around and around. It stays at the bottom and just spins in circles.


Hose problems are common with these pool cleaners, and this is likely your problem. The hoses have been redesigned, but if you have a model older than this season, you are likely having hose problems. You can either replace the hose or attempt to straighten it. Lay the hose out in the grass (slightly stretched) and let it sit in the sun for several hours. It should help remold any kinks or bends. Do not store the hose for this cleaner in a coiled position, since that will make the problem worse.

Aug 21, 2010 | Hayward Phantom Pool Cleaner Complete with...

1 Answer

What causes the Phanton to go into a spin after about 10 min of working correctly?


Spinning in the Phantom pool cleaners is usually cause by a problem with the hose. Check the base of the hose near the cleaner for a bend or kink (anything unusual). To correct, you can lay the hose stretched out on the lawn in the sun for several hours. In extreme cases, you might have to replace the hose. Make sure that you are storing the pool cleaners hose in a non-coiled position.

Jul 01, 2010 | Hayward Phantom Pool Cleaner Complete with...

1 Answer

My Hayward Phantom pool cleaner has stopped cleaning and just goes in circles. How can I fix?


If the cleaner has no suction, check for obstructions in the debris chamber or throat of the cleaner. Also, check for hose leaks. If the cleaner has suction, but is just not moving properly and is spinning in circles, you most likely have a problem with your hose. It is a common problem with these pool cleaners getting small kinks or bends in their hoses that cause them to move in circles. If you store your cleaner hose in a coiled position, this will make the problem worse. Try laying the hose out in the sun and stretch it slightly. Let it sit for several hours, reconnect, and try it again.

May 27, 2010 | Hayward Phantom Pool Cleaner Complete with...

1 Answer

I pulled my Phantom out of storage last week, placed it in the pool and it just goes around in circles. Water is slightly spraying around the little marble in the cam spin-out part but the clock hands go...


If it is going in circles, it is most likely a hose problem. Try laying the hose stretched out on a sunny day. Leave it for several hours. It may help to straighten the hose. If you can't get is reformed, you might have to replace the hose or the connection in the back of the cleaner. This is a common problem with this kind of automatic pool cleaner, especially if you coil the hose when you store the cleaner. That is never a good idea.

May 06, 2010 | Hayward Phantom Robot Cleaner without...

1 Answer

Phanton pool sweep just turns in a circle upside down


This definitely sounds like an issue with the pool cleaners hose. Look for a bend or kink near the connection between the hose and cleaner. If you notice one, try stretching the hose on a flat surface in the sun for several hours. If this doesnt work, you will probably have to replace the hose.

Apr 24, 2010 | Hayward Phantom Pool Cleaner Complete with...

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