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My Kenmore Elite top load Washer tub won't turn. The water will pump out. There's a loud grinding sound when it should be agitating or spinning.

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This assumes that you have a basic Kenmore / Whirlpool top load, direct drive, neutral drain (it doesn't spin until the pump removes most of the water) machine.

First, see the Sears parts site for your washer:
http://www.searspartsdirect.com/partsdirect/index.action

Enter your model number and you'll see a list of major sub-components with diagrams and parts.

Kenmore top load, direct drive, neutral drain washers use a "Motor Coupler" which acts as a fail safe between the motor and transmission.

When the washer goes into drain / spin mode, the motor reverses itself and drives the pump.

After draining for a while the motor drives the transmission.

Since it won't agitate or spin, power isn't getting to the transmission.

This is a relatively simple and inexpensive fix for these washers.

Please see GURU JSROCK516 Description of how to remove cabinet and access the transmission. http://www.fixya.com/support/r699497-replacing_gearcase

Remove the cabinet.

Remove the pump held on by two clips.

Remove the two screws holding the motor clips on and remove the motor clips. You don't have to disconnect the motor electrical connections, just be sure that the power is disconnected from the washer.

Remove the motor and the two 1/2" bolts from the motor mounting plate.

Remove the plate.

You'll see plastic 3 pronged pieces on both the motor drive shaft and the transmission drive shaft.

Carefully remove these, I've found that using a small 6" pry bar works very well.

The rubber 6 hole piece between them is likely damaged or destroyed.

Install new plastic pieces on the motor and transmission. Use a 1/2" or larger socket to be sure to center and apply equal pressure around the plastic pieces.

Put the new rubber piece on the transmission piece.

Re-mount the motor mounting plate.

Carefully line up the plastic prongs on the motor piece with the three un-used holes in the rubber center piece and re mount the motor.

Clip the motor back on remembering to re-install the two screws in the motor clips.

Re-mount the pump using the clips that fit into the motor housing.

Re-install the cabinet, remembering to re-plug the Lid Switch and that job is done.

Posted on Sep 28, 2009

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This assumes that you have a basic Kenmore / Whirlpool top load, direct drive, neutral drain (it doesn't spin until the pump removes most of the water) machine.

First, see the Sears parts site for your washer:
http://www.searspartsdirect.com/partsdirect/index.action

Enter your model number and you'll see a list of major sub-components with diagrams and parts.

This gets a little tricky.

It sounds as if, based upon the weight in the tub being reduced, the noise gets less. Something is pressing on something else due to the weight.

If you look at the gearcase parts section of the Sears site, you'll see parts called the agitate gear and agitate cam.

If the agitate cam wears (it's two plastic pieces) when the transmission moves to the spin cycle, the cam is supposed to lift the gear above it.

If it doesn't lift the gear high enough, you'll hear loud gear noise. This may lessen as the washer pumps water out and there is less weight on the spring.

We had the same problem with a washer and found that by replacing the cams, the noise went away.

Please see GURU JSROCK516 Description of how to remove cabinet and access the transmission. http://www.fixya.com/support/r699497-replacing_gearcase


Assuming that you know how to remove the cabinet, agitator (you don't need to remove the tub), pump, motor and transmission the agitator cam and follower use the same whirlpool part number 62580/01. This is a plastic set used to raise the agitate gear on the shaft.

I had the same problem with gear grinding and this solved it.

Pull the transmission.

Remove the clutch (the spring holding the clutch to the spin pinion is a bear to replace.

Remove the 8 transmission screws carefully, the transmission is full (15 oz.) of 80-90 weight oil.

Remove the transmission cover.

Pull off the spin pinion.

Push down on the agitate spring and remove the spring clip. Note where is attaches to the main shaft.

The two plastic agitate cam parts pull right off. Don't lose the washer on top of the cams.

Replace the cams, washer, spring and clip, pinion, oil (assuming you drained the oil first), cover and clutch parts.

Line up the transmission so that the release cam on the brake drum will snap onto the clutch spring retaining clip and put all parts back in the washer.

The basic tools are screwdriver, small socket set with up to a 1/2" socket, vice grips or good pliers (to remove and replace clips)


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