Question about Xerox Phaser 7400/DXF Laser Printer
Client uses card stock and prints heavily from manual feed. The cyan toner seems to be the culprit. After numerous print jobs or (after I leave--and cannot find anything wrong with the machine) the toner cart "pops" up and causes printer to jam/stop printing. I personally have NOT seen this happen but after I leave it seems to always happen-(OF COURSE RIGHT!)-so I cannot clarify as to what message or what the printer wants you to do per se.
Im guessing - Replace Cyan toner..? Reseat Cyan toner cartridge...?
--i have reseated all toner carts and made sure they were all snug numerous times..
--i have made sure that the "silver nipple" is in fact inside the slot on the rear wall of inside of machine (over transfer belt area)
--the card stock IS in fact a weight that is acceptable to use through the manual feed so that is not the issue.
i am at a loss. Customer will NOT stop calling for service for same issue.
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Posted on Jan 02, 2017
Sounds to me like you actually have the wrong part number. There are more than one cartridge for the Xerox printers, They have different chips on them. One is for billable accounts, one or more than one for accounts that pay for prints. There also was as i remember a spring type clip they left off some cartridges.
So with what you have tried and the old cartridges work fine, strongly suspect bad carridges.
Posted on Dec 01, 2008
The problem is with the top cover assembly. It could be a few things. I would first try the toner sensor flags(the magnet may not be strong enough to read properly). Also replace the toner cartidge because it's magnet may also have gotten weak. Third, I would try the Toner sensor board.
I have had this problem with many printers and normally it is just the flags because of the weak magnets.
Posted on Sep 08, 2009
Xerox does not list that model at all - are you sure the model number is correct ?
It would appear that either the cartridge or fuser may be defective.
Does the machine show any error codes at all ?
Here is a user manual for a similar model 3225 that may help under the troubleshooting section :
This is where you find manuals for all Xerox products :
Posted on Oct 29, 2009
SOURCE: my dell 3110cn printer is
This error message indicates that the printer has failed to read information from the chip on the black printer cartridge.
This is either.
1. Black cartridge not fully pushed into place (I've been called out to a couple like this)
2. Faulty chip on the black cartridge - effectively not responding to the printer 'talking' to it.
3. Fault on the main board of the printer.
1. Push the cartridge fully home.
2,3. If you have an old black cartridge, try that. The message should change to Replace Toner, if it does, its the chip on the cartridge, if it doesn't its the printer.
Posted on Nov 24, 2010
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