Question about Rheem Paloma PTG-74PVN / RTG-74PVN Natural Gas Indoor
Starts up and then shuts off after about 5-10 seconds Gas is hooked up
I had this problem with the C2 11 error code. My unit is 1.5 years old. I called Paloma and they emailed me an 11 page document to clean the burners. I am not an HVAC but I got the feeling that's who the instructions were for. Very difficult but you can do it if you're handy. You basically take apart 1/2 the unit, be carfull not to lose any screws and label all the little brackets that come off. It took me 2-3 hours to get to the burners. I used a can of air (for keyboards-electronics) to blow on the burners and clear any build up. After putting it back together (carefull to make sure the 3 gas tubes make a seal when re-installed) the unit works. I did this today so I'm not sure the unit will still work in a week/month. I am dreading having to do this every year to keep the unit running.
Posted on Oct 21, 2009
Testimonial: "THIS WAS THE PROBLEM THANKS"
Clean the air filter even if it looks clean. The air filter is located in the front panel(unscrew knob to open door)...filter looked ok to me but cleaned it under water and that fixed the problem. Note: I cleaned the water filter first and that did not solve the problem. A simple test to see if the air filter is the problem...take the panel door off, press the filter door button and test hot water usage.
Posted on Jul 16, 2010
Just wanted to know if the water heater still works after cleaning the burner ?
Posted on Oct 28, 2009
Overheat stat or fan best of luck
Posted on Oct 16, 2009
You need the RHEEM TRAINING MANUAL firstname.lastname@example.org
Posted on Mar 11, 2011
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Feb 14, 2014 | Rheem Paloma Tankless Water Heaters...
Aug 19, 2013 | Rheem Paloma PTG-74PVN / RTG-74PVN...
Jul 21, 2013 | Water Heaters
Apr 15, 2013 | Water Heaters
Mar 20, 2013 | Rheem Paloma PTG-42PVN / RTG2-42PVN...
Aug 09, 2012 | Water Heaters
Aug 05, 2011 | Rheem Paloma PTG-74PVN / RTG-74PVN...
Jun 14, 2011 | Rheem Paloma PTG-74PVP / RTG-74PVP Liquid...
Feb 28, 2010 | Rheem Paloma PTG-74PVN / RTG-74PVN...
Dec 06, 2009 | Rheem Paloma Tankless Water Heaters...
Mar 08, 2016 | Rheem Paloma PTG-74PVN / RTG-74PVN...
3,114 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: