Posted on Sep 28, 2009

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It says ink system has failed unable to print error Oxc19a0020

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Anonymous

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Posted on Sep 28, 2009

Anonymous

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Hi

Thanks for using FixYa. The error Oxc19a0020 means ink system has failed. Try the following steps to troubleshoot the issue with the printer--

Disconnect the Universal Serial Bus (USB) cable from the back of the product, but leave the product turned on.
Open the cover of the product and remove the print cartridges.
Close the cover and wait for the Insert Ink Cartridges message to display.
Disconnect the power cord from the back of the product and wait for one minute.
Reconnect the power cord. If the product does not automatically turn on, press the Power button.
Open the cover and reinsert the print cartridges.
Close the cover. If prompted, print a calibration page.
Reconnect the USB cable, and try to print a print job from the computer.

Also try this---

· Press the On button to turn the printer off.
· Unplug the power cord from the back of the printer.
· Remove all the ink cartridges.
· Wait two minutes.
· Plug the power cord into the back of the printer.
· Press the On button to turn the printer on.
· Install the ink cartridges when prompted.

Please do rate the solution and revert for further assistance.

Thanks
Rylee

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