Question about HP Photosmart C5180 All-In-One InkJet Printer

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It says ink system has failed unable to print error Oxc19a0020

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Hi


Thanks for using FixYa. The error Oxc19a0020 means ink system has failed. Try the following steps to troubleshoot the issue with the printer--


  • Disconnect the Universal Serial Bus (USB) cable from the back of the product, but leave the product turned on.
  • Open the cover of the product and remove the print cartridges.
  • Close the cover and wait for the Insert Ink Cartridges message to display.
  • Disconnect the power cord from the back of the product and wait for one minute.
  • Reconnect the power cord. If the product does not automatically turn on, press the Power button.
  • Open the cover and reinsert the print cartridges.
  • Close the cover. If prompted, print a calibration page.
  • Reconnect the USB cable, and try to print a print job from the computer.

    Also try this---
· Press the On button to turn the printer off.
· Unplug the power cord from the back of the printer.
· Remove all the ink cartridges.
· Wait two minutes.
· Plug the power cord into the back of the printer.
· Press the On button to turn the printer on.
· Install the ink cartridges when prompted.



Please do rate the solution and revert for further assistance.


Thanks
Rylee

Posted on Sep 28, 2009

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