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K/y printhead appears missing or damaged - HP LaserJet 8500 Color Printer

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This is a print cartridge, is it the yellow or black that is having the problem? this problem could be several parts, the transfer belt assembly, the print cartridges themselves, the lasers. from the limited information you have given, i suggest you check the cartridges and the transfer belt, beyond that you need a certified repair person.

Posted on Sep 28, 2009

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SOURCE: saying printhead missing or damaged

Remove the Printhead,
Clean the Printhead contacts ( electrical contacts on it )
Put them back in and follow the instructions on Printer screen

If the above step does not resolve
follow this document from HP website
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01446637&cc=us&lc=en&dlc=en&product=2512010

Posted on Jun 23, 2010

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1 Answer

When I try to print this message appears "The printhead appears to be missing, not detected, incorrectly installed or incompatible.


Probably your printhead is damaged end your printer won'r recognize it. Sorry, your only solution is to buy a new one

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Print cartridges would not move to center when opening lid so that ink could be replaced


There could be a paper jam in the printer head clearning system. If the head cleaning system is not completing the cleaning motion cycle the carriage will not move the catridge to the centre.

Dec 15, 2014 | HP Photosmart Premium C309A All-In-One...

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We have a MP830 Canon - Faxes/copies are printing with text missing; appears to be missing every three lines or so. I have cleaned the printer head; auto aligned it but still printing with missing text. ...


I service this unit a lot for print quality issues, and most of them come from using non-Canon brand ink. There is a solvent quality to the Canon ink that helps keep the printhead from clogging.
If you are not using it, I recommend it, especially for the big #5 ink tank.
Alignment has nothing to do with the missing print.
Use the cleaning utility in the maintenance area of the printer driver utilities to clean the printhead.
Run the nozzle check, and you should see improvement with each cleaning. Do not run the cleaning more than maybe 5 times, and never use the deep cleaning, you are just wasting a lot of ink.
If you don't see any improvement, stop cleaning and take the unit in for service - we have sonic washers and other effective methods for cleaning and flushing the printheads without damage.
You can replace the printhead yourself, but it will cost less to have it cleaned.

May 02, 2011 | Canon PIXMA MP830 All-In-One InkJet...

1 Answer

Howo i clean print heads hp b209


Hi,

Are you getting the error " Printhead problem ' or 'Printhead appears to be missing or damaged " on the printer screen ?

If so, there are few steps to be followed to resolve the issue. I cannot mention the troubleshooting steps with images for Issue, so please click on the link given below to resolve.

Do this step before you follow the steps given in the link and check if this resolve's the issue.

On the Printer SCreen
Press the Setup button
Choose Tools
Choose Clean Printhead

Let the printer go through the process of cleaning.

If the above steps does not fix, click on the link below
Printhead Problem link


Thank you for contacting FixYa


* Please rate this solution with thumbs up and comments

Nov 16, 2010 | HP PHOTOSMART PLUS B209A All-In-One...

1 Answer

Saying printhead missing or damaged, new printhead recently fitted, sometimes removing replacing has restrated working but not this time


Remove the Printhead,
Clean the Printhead contacts ( electrical contacts on it )
Put them back in and follow the instructions on Printer screen

If the above step does not resolve
follow this document from HP website
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01446637&cc=us&lc=en&dlc=en&product=2512010

Jun 23, 2010 | HP Officejet Pro L7780 All-In-One InkJet...

1 Answer

Printer will not recognize the new cartridge installed.


Solution
Follow these steps in the order presented to resolve the issue.
NOTE: If error messages also display on the computer, clear the error messages after each of the following steps. You might have to delete pending print jobs from the print queue on the computer to clear the error messages.

Step one: Perform a power reset
Follow these steps to reset the product. Make sure you connect the product directly to a wall outlet and not a surge protector or power strip.

Press the Power button ( ) to turn off the product.
NOTE: The product might not turn off after pressing the Power button. Continue to the next step regardless.
Disconnect the power cord from the rear of the product.
Unplug the power cord from the electrical outlet.
Wait 30 seconds.
Replug the power cord into the electrical outlet.
Reconnect the power cord to the rear of the product.
Press the Power button ( ) to turn on the product.
If these steps resolved the issue , there is no need to continue troubleshooting.
If the issue persists , see the next step.
Step two: Clean the electrical contacts on the printhead and inside the product
The ink nozzles on the printheads might clog if you expose them to air for more than a few minutes. The ink nozzles also might clog if you do not use the product for long periods of time. Follow these steps to clean the electrical contacts on the printheads.
CAUTION: Follow these steps carefully to avoid damaging the sensitive electrical components.
Make sure that the product is turned on.
Open the top cover of the product.
Press and hold the OK button for five seconds. The carriage moves to the left side of the product. Release the OK button.
Wait until the carriage is idle and silent.
Unplug the product power cord from the electrical outlet.
NOTE: Do not turn the product off by pressing the Power button ( ). This causes the carriage to move out of reach.
Lift the printhead latch.


Lift the handle on the printhead that the error message indicates is missing or damaged, and then pull the printhead out of its slot.

Use a dry, soft, lint-free cloth to remove any ink from the electrical contacts on the printhead.
CAUTION: Wipe only the electrical contacts. Wiping the ink nozzles, located on the underside of the printhead, can damage the printhead.Do not touch the nozzles. Doing so permanently damages the ink nozzles, and the ink stains clothing.
Figure 3: Electrical contacts and ink nozzles

1 - Electrical contacts
2 - Ink nozzles
Wipe the electrical contacts with the swab until no ink residue remains.
Wipe the electrical contacts with a fresh cloth to dry them and remove lint.
After the electrical contacts on the printhead are clean and dry, place the printhead on a sheet of paper or a paper towel. Make sure that the ink nozzles face up and do not touch the paper.
  1. Use a fresh, dry, soft, lint-free cloth to clean the electrical contacts inside the product. Figure 4: Clean the electrical contacts inside the product
  2. Allow at least five minutes for the contacts to dry. Check the contacts for lint or debris, and then dry or clean the contacts again if needed.
  3. Plug the product power cord into the electrical outlet.
  4. Press the Power button ) to turn on the product. 'Printhead missing or damaged, replace the printhead' displays on the control panel.
  5. Insert the printhead into its color-coded slot. Press down firmly on the printhead to make sure the electrical contacts touch.
  6. Pull the printhead latch all the way forward, and then press down to engage the latch. If the error message indicates that both printheads are missing or damaged, repeat the steps in this procedure to clean the other printhead.
  7. Close the top cover of the product. The product restarts and then prints an alignment page.

Apr 05, 2010 | HP Officejet Pro L7590 All-in-One InkJet...

1 Answer

HP officejet Pro 7580 problems with streaking


Clean the electrical contacts on the printhead and inside the product The ink nozzles on the printheads might clog if they are exposed to air for more than a few minutes or if the product is not used for long periods of time. Follow these steps to clean the electrical contacts on the printheads. CAUTION: Follow these steps carefully to avoid damaging the sensitive electrical components.
  1. Make sure that the product is turned on.
  2. Open the top cover of the product.
  3. Press and hold the OK button for five seconds. The carriage moves to the left side of the product and stops. Release the OK button.
  4. Wait until the carriage is idle and silent.
  5. Unplug the product power cord from the electrical outlet.
    NOTE: Do not turn the product off by pressing the Power button (c01346625.gif ). This causes the carriage to move out of reach.
  6. Lift the printhead latch. Figure 1: Lift the printhead latch c01448109.gif
  7. Lift the handle on the printhead that the error message indicates is missing or damaged, and then pull the printhead out of its slot. Figure 2: Lift the handle and remove the printhead c01448110.gif
  8. Use a dry, soft, lint-free cloth to remove any ink from the electrical contacts on the printhead.
    1. Wipe the electrical contacts with the swab until no ink residue remains, and then wipe the electrical contacts with a fresh cloth to dry them and remove lint.
    2. After the electrical contacts on the printhead are clean and dry, place the printhead on a sheet of paper or a paper towel. Make sure that the ink nozzles face up and do not touch the paper.
    3. Use a fresh, dry, soft, lint-free cloth to clean the electrical contacts inside the product. Figure 4: Clean the electrical contacts inside the product c01448112.gif
    4. Allow at least five minutes for the contacts to dry. Check the contacts for lint or debris, and then dry or clean the contacts again if needed.
    5. Plug the product power cord into the electrical outlet.
    6. Press the Power button (c01346625.gif ) to turn on the product. 'Printhead missing or damaged, replace the printhead' displays on the control panel.
    7. Insert the printhead into its color-coded slot. Press down firmly on the printhead to make sure the electrical contacts touch.
    8. Pull the printhead latch all the way forward, and then press down firmly to engage the latch.
      NOTE: You might have to press firmly to engage the latch. If the error message indicates that both printheads are missing or damaged, repeat the steps in this procedure to clean the other printhead.
    9. Close the top cover of the product. The product restarts and then prints an alignment page.
    10. Click on setup on the printer select tools and select clean printhead.
    11. inside the printer clean the metal carriage rod,rollers and that is it (clean with moist cotton swab)

Jun 22, 2009 | HP Officejet Pro L7580 All-In-One InkJet...

1 Answer

I have a hp 7580 printer. Recently changed ink cartridges, almost immediately afterwards, i received an error code stating the printhead needed replacing. I changed the printhead as directed, rebooted to...


Normal 0 Could have a corrupt driver.
Disconnect the printer or at least be sure it is turned off. I'd do both and when the CD software program asks you to connect the printer to the USB port, do so and it should again work properly.
Hope this helps. Bud

Jan 03, 2009 | HP Officejet Pro L7680 All-In-One Printer

1 Answer

Kodak 5100 EasyShare All in One


Hi Miss Patti,

Regarding your issue, you shouldn't clean the printhead manually because it might damage the printhead with it. You need to clean the printhead with the printer first. Open your Home Center Software first on your computer and then click on the "?" mark icon on the top right corner of the window and then under General Links tab click on Maintenance and then choose Clean Printhead. Clean the printhead twice and then try to make some prints. If it still doesn't work, call kodak technical support so that they could replace your printhead because it might be already damage due to the manual cleaning of it. I know it will work...
Kodak technical support: 1-800-421-6699

I hope I helped out... Take care!

-BabyYanYan


Nov 05, 2008 | Kodak EASYSHARE 5100 All-In-One Printer

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